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PAC Code Problem

A
Rank

Hi,

I have just ported my number from EE to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out as the signal is too bad in my area. 
 

  1. A few days into my ID contract, and a 1 day after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from EE, with an expiry date in 21 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID??
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Best answer by Michelle 25 January 2021, 17:11

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41 replies

Michelle
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Userlevel 5
Badge +8

Hi @Sarahk 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

Fingers crossed🤞regarding PAC.

Unfortunately the other is terminal 😕

J
Rank
Userlevel 1

As others, I have requested a PAC code due to no signal in my house and all I get is the PAC code I gave idMobile when I joined. Please send me details of how to get an idMobil PAC code quickly.

As a cancer patient running outside checking for calls or messages is not ideal. 

Hi I managed to resolve this with an online chat. It didn’t work from on my phone but did from a computer. Good luck and get well soon.

D
Rank

As others, I have requested a PAC code due to no signal in my house and all I get is the PAC code I gave idMobile when I joined. Please send me details of how to get an idMobil PAC code quickly.

As a cancer patient running outside checking for calls or messages is not ideal. 

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Jezwillmar 

If you’ve got a PAC (code), used that, and the number has moved over to another provider now.

Then that will mean all is disconnected on our side and the account is closed.

If you have any final bill to pay that would be showing on your iD Mobile account (if you log in there) and it would automatically come out 14-days later via Direct Debit.

J
Rank
Userlevel 1

Hi @tigerfish,

 

Are you all sorted now, or do you require any assistance?

 

Will

Apologies I thought you were talking to me.

Will
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Userlevel 6
Badge +8

Hi @tigerfish,

 

Are you all sorted now, or do you require any assistance?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 1

Top tip on using a proper computer - had been using iPad, but getting further on my Mac

J
Rank
Userlevel 1

Thanks, will try that email

Try chat online tomorrow in the hours on a PC or Mac. I connected straight away. Was sorted in 5 minutes. Tried for 3 days on mobile never worked

T
Rank
Userlevel 1

Thanks, will try that email

J
Rank
Userlevel 1

Having exactly the same problem - have requested a PAC from iD and I just get a VUK (Vodafone) PAC sent back - the one I used to move over to iD.  Can anyone on this thread indicate how the problem was solved.  Chat agents not available, despite it being within the normal Mon-Fri opening hours

Right, I’ve tried using chat on a Mac instead of my phone and got through. I also emailed and just received a reply.

I now have a PAC code and on hold with EE To see if it works…..

 

PAC Code worked phew. Let’s hope they stop taking payments…..

T
Rank
Userlevel 1

Having exactly the same problem - have requested a PAC from iD and I just get a VUK (Vodafone) PAC sent back - the one I used to move over to iD.  Can anyone on this thread indicate how the problem was solved.  Chat agents not available, despite it being within the normal Mon-Fri opening hours

J
Rank
Userlevel 1

I have the same problem, trying to leave my number can’t be ported as the pac code given is for Giff gaff. Now paying for 2 sims! Please help.

Will
Rank
Userlevel 6
Badge +8

Hi @Ash2897 

 

I’ll drop you a Private Message now to get this sorted.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ash2897
Rank

I’m having this issue also.

P
Rank
Userlevel 4
Badge +2

Hi @Sarahk 

Welcome to iD Community.

Have you received a PAC and you want a new PAC?

Have you tried contacting our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Primpops
Rank

Hi,

I've requested my PAC code but it expired yesterday, could I have an active PAC code please.

Thanks,

P
Rank
Userlevel 4
Badge +2

Hi @Sarahk ,

Welcome to iD Community.

If you want to keep your mobile number and move to another provider simply:

Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

It’s totally free, and you will receive a text with your PAC number within a minute, it also will also include important information about any early termination charges (if any).

Reminder: you will have 30 days in which to provide your PAC to your new network.

You can also contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Tracker
Rank

Hi - I’m also having the same problem. I switched from EE but looking to move back and you’ve sent me the same pac code I used to switch originally. Could someone message me with some information on how to get a brand new PAC code.

S
Rank

Hi - I’m having the same problem. Could someone DM me with instructions on how to get a brand new PAC code 

Thanks 

P
Rank
Userlevel 4
Badge +2

Hi @Daviechristie @olliekemp 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
olliekemp
Rank

Hi, I am having the same issue, i am moving back to ee and you have sent me an ee PAC, and the live chat is not working for me 

 

P
Rank

The advice is speak to live chat, who are either offline or have 82 minutes wait time ...

Daviechristie
Rank

Same issue, switched from Vodafone but looking to move back and you’ve sent me the same pac code I used to switch originally. Any advice?

P
Rank
Userlevel 4
Badge +2

Hi @pettep 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.

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