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PAC Code Problem

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T
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Userlevel 1

Having exactly the same problem - have requested a PAC from iD and I just get a VUK (Vodafone) PAC sent back - the one I used to move over to iD.  Can anyone on this thread indicate how the problem was solved.  Chat agents not available, despite it being within the normal Mon-Fri opening hours

A
Rank
Userlevel 3
Badge +5

Hi @Coolio1081 

I have sent you a private message. 

Regards 

Aklima

Please do not message me directly, as this is currently not being monitored.
J
Rank
Userlevel 1

Having exactly the same problem - have requested a PAC from iD and I just get a VUK (Vodafone) PAC sent back - the one I used to move over to iD.  Can anyone on this thread indicate how the problem was solved.  Chat agents not available, despite it being within the normal Mon-Fri opening hours

Right, I’ve tried using chat on a Mac instead of my phone and got through. I also emailed and just received a reply.

I now have a PAC code and on hold with EE To see if it works…..

 

PAC Code worked phew. Let’s hope they stop taking payments…..

T
Rank
Userlevel 1

Thanks, will try that email

J
Rank
Userlevel 1

Thanks, will try that email

Try chat online tomorrow in the hours on a PC or Mac. I connected straight away. Was sorted in 5 minutes. Tried for 3 days on mobile never worked

Daviechristie
Rank

Same issue, switched from Vodafone but looking to move back and you’ve sent me the same pac code I used to switch originally. Any advice?

P
Rank

The advice is speak to live chat, who are either offline or have 82 minutes wait time ...

Ash2897
Rank

I’m having this issue also.

S
Rank

Hi - I’m having the same problem. Could someone DM me with instructions on how to get a brand new PAC code 

Thanks 

Tracker
Rank

Hi - I’m also having the same problem. I switched from EE but looking to move back and you’ve sent me the same pac code I used to switch originally. Could someone message me with some information on how to get a brand new PAC code.

P
Rank
Userlevel 4
Badge +2

Hi @Sarahk ,

Welcome to iD Community.

If you want to keep your mobile number and move to another provider simply:

Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.

It’s totally free, and you will receive a text with your PAC number within a minute, it also will also include important information about any early termination charges (if any).

Reminder: you will have 30 days in which to provide your PAC to your new network.

You can also contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Kevin
Rank
Userlevel 4
Badge +10

Hi there @Jezwillmar 

If you’ve got a PAC (code), used that, and the number has moved over to another provider now.

Then that will mean all is disconnected on our side and the account is closed.

If you have any final bill to pay that would be showing on your iD Mobile account (if you log in there) and it would automatically come out 14-days later via Direct Debit.

C
Rank

I am also having exactly the same problem and unable to reach anyone at ID via phone or live chat. I have requested the code 3 times via text and each time ID is giving me the same PAC code I gave to port from EE earlier this week. Help??

P
Rank
Userlevel 4
Badge +2

Hi @CAll 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
oreynolds33
Rank

hi, I am having the same problem, what was the solution, @AklimaRahman ?

cheers Ollie 

 

Primpops
Rank

Hi,

I've requested my PAC code but it expired yesterday, could I have an active PAC code please.

Thanks,

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