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My iD.

Everything you need to know about iD Mobile.

26666 Topics
L
Civilian
Lancashire LassCivilian
asked in Community Archive.
Will Blackberry work properly on IDmobile?

I have a newly purchased Blackberry: old model Curve 9308 running Blackberry 7 operating system, and on 3G. I am a very minimal mobile user - upto about 15 calls or texts per MONTH! I am with Virgin, but have found out that they no longer "support" Blackberry, meaning calls and texts only, but I am having issues with this. I previously had a 2G clam phone which could not cope with Virgin's compulsory new SIM needed because they are about to change their network. Do Blackberries work fully on IDmobile?

4283
Mohammed
iD Mobile Employee
6 years ago
P
Civilian
PrettygrimCivilian
asked in Community Archive.
windows phones and iDmobile

new here guys so first to say hi to everyone. i am enquiring for a friend. he has a windows phone and, never having had one myself, forgive my ignorance but wondered if an iD sim card will fit into the phone and work without issue? if not, i assume getting a cheap Android phone will be the next option. anyone able to advise me, please? many TIA

1833
Mohammed
iD Mobile Employee
6 years ago
B
Civilian
birdieboy1978Civilian
asked in Community Archive.
No coverage

Hello, ive just moved house & I don’t get any signal inside the house but if I go into the garden I do. Do you offer a signal extender or something similar ? Ive been checking your coverage checker & it says you know there is a problem and it’s been sorted but it’s still the same.

1111
Mohammed
iD Mobile Employee
6 years ago
JaneA
JaneA
asked in Community Archive.
Capping data

My daughter has just got this with her first phone but it appears that you can only cap data at £5 over limit. I’m not happy 🤨 . Surely there is a way of capping data so she doesn’t go over at all 🤷‍♀️

4361
Mohammed
iD Mobile Employee
6 years ago
G
Greta12
asked in Community Archive.
Not registering with network when abroad

Hello. Me and my friend just landed in Latvia and drove to Lithuania. We both use iD and have been unable to use our phones from the moment we landed. Neither of the phones (OnePlus 5t and Huawei) can register with a network, so we are unable to call, text or roam in either country. We checked if roaming feature is turned on our phones and iD app - it is. We tried to choose network manually - still not registering. Tried to just edit APN - no difference. Then deleted existing APN and created new one following headlines on this community - nothing. Bear in mind that phones were rebooted after every try. Also my friend has a dual sim card and the second, Lithuanian operator one, is working perfectly, so it's clearly iD problem. I would appreciate any kind of advice given, because like this I cannot contact anyone. Live chat of iD is "too busy" and there is no other line to ask for quick advice. Thank you.

27156
Lanahannah
Civilian
6 years ago
B
Billyfish33
asked in Community Archive.
Monqi phone not receiving sms messages

I’ve set up my sons monqi phone and it seems ok apart from the fact he can’t receive sms messages. He gets messages from the two bonded parents but nothing else. I can see he’s got messages waiting through the parent app but there’s no notification for him on his phone. do you have to have contacts installed before receiving an sms from them? coverage is fine so it’s not a coverage issue.

10211
Mohammed
iD Mobile Employee
6 years ago
S
Sheela
asked in Community Archive.
How do I activate my SIM card?

I recently got a replacement SIM card as I was trying to transfer my data to a new phone but the SIM card broke inside. So I waited for a new SIM card to put into my new phone and I carried on using my old phone until it came. When it arrived I put it into my phone but I had no service and my old SIM card is still working. I tried to go to the website to activate my SIM card as instructed on the package but it says page not found. Please can someone help me activate it.

50101
Mohammed
iD Mobile Employee
6 years ago
Carys
Carys
asked in Community Archive.
When will my upgrade begin?

I've been with ID for nearly 2 years and recently chosen to upgrade to a Honour 9 lite, with a cheaper monthly deal. Since my original contract hasn't ended, when will the monthly deal change over to the new price?

2041
Mohammed
iD Mobile Employee
6 years ago
T
tomoakley
asked in Community Archive.
Moving to ID Mobile from Three. How long from signing up do I start paying?

Hi, My 24 month contract with Three is due to end on 27/09/18 and I intend to join ID Mobile straight after. Three requested 30 days notice so that they do not automatically keep me on monthly rolling contract, so I have contacted them and also requested my PAC code to keep my number. My PAC code expires on 01/10/18. My question is: When should I order my SIM with ID if I want my new contract to carry on from the 27th, as well as to avoid any unnecessary charges or overpaying to either provider? How long after signing up will ID take the first payment? I haven’t found any clear answers in the FAQ section so any help would be appreciated. Thanks, Tom

5021
Mohammed
iD Mobile Employee
6 years ago
Nikol21
Civilian
Nikol21Civilian
asked in Community Archive.
Can I get an update on my order?

Hi my name is Nikoleta Balazova I want ask if is everything ok with me application can you check for me please my order namber is [b]REMOVED ORDER NUMBER[/b]

1881
Mohammed
iD Mobile Employee
6 years ago
B
Civilian
briankayeCivilian
asked in Community Archive.
Calendar sychronisation

My Huawei p20 lite will not sync properly to my windows pc diary. If I put an appointment in my google calendar from phone OR pc [windows 10] it appears in the Microsoft calendar Version 16005.10730.20064.0. It also appears in the Huawei calendar app. If I put an appointment into google calendar from phone or pc it appears int he microsoft calndar on my pc. and in the Huawei calnedar app. If I put an appointment into my Mcirosoft calendar app on my pc it appears on both phone and google calendar. BUT if I put an appointment into the calendar app on my phone it DOES appear in google calendar but does NOT appear in the Microsoft calendar in my pc. Does anyone know how to solve the problem?

1051
Mohammed
iD Mobile Employee
6 years ago
C
clip7clop
asked in Community Archive.
Charged for texts to France from UK?

My first post so I am sorry if its been asked before and I cannot find it. I have an Alcatel Pixi4 phone. I have been charged 30pence each time I send a text to France from England. England is where I live. I thought that should be included in roaming and come as part of my package. I am told on the chat line that the UK is not part of the EU??? The site says that when you are in any inclusive roaming destination you can use your allowances. Any idea's as to why I am being charged extra and it is not being taken out of my plant please.

3361
Mohammed
iD Mobile Employee
6 years ago
A
AliBongo
asked in Community Archive.
Trying to join iD

Hi, new here. I need to buy 4 SIM only contracts and a PAYG SIM for myself and my four children but have been refused when trying to do this through CarPhone Warehouse due to a credit check which I apparently failed. I have been unable to to get an explanation from CPW but they also advised me that I could only purchase one SIM and then I'd need to wait 90 days before being able to buy another one or it would reflect on my credit record. If I could purchase one SIM for £25, why can't I buy 4 for a monthly total of £23.98? I have an excellent credit record, have had the same bank account for over 20 years, a mobile phone contract for even longer and a mortgage until 2 years ago. Does anyone have any ideas what I can do? I've tried the interactive chat but the lines are always busy. Thank you

2341
Mohammed
iD Mobile Employee
6 years ago
GeminiGirl
Civilian
GeminiGirlCivilian
asked in Community Archive.
Unable to connect to my husband's mobile phone.

We can ring the house phone OK but calls between my mobile and my husband's mobile fail to go through. We get the message that the person you are calling is not available at the moment! Please can anyone advise what we can do to rectify? Thanks.

851
Mohammed
iD Mobile Employee
6 years ago
E
eddyhorn
asked in Community Archive.
I have changed my plan- does that mean I need to swap in the SIM too even though my account already recognises the changes?

I have changed my plan from one IDmobile plan to another. I received a SIM in the post but my account on the IDmobile app already recognises I have a new plan. Does this mean I don't need to swap in the new SIM card? cheers Eddy

2942
Mohammed
iD Mobile Employee
6 years ago
Charlottefj
Charlottefj
asked in Community Archive.
Late payment

I paid my overdue bill and waited 24 hours but my phone is still blocked from making phone calls, sending texts and using data , what do I do?

1692
Mohammed
iD Mobile Employee
6 years ago
V
Veronika
asked in Community Archive.
Roaming

How long can i use roaming for?

1631
Mohammed
iD Mobile Employee
6 years ago
DeliriousMetro
Rookie
DeliriousMetroRookie
posted in Community Archive.
Feedback about iD Mobile

Hi all! I have left iD Mobile as I will be moving soon to a location where coverage will be essential to contact family and currently Three's network will just not cut it (I know it's not iD's fault as they're just piggybacking onto their backbone). I have left a couple of pro's and con's for anybody else considering this network: [b]Pros[/b] [list] [*]Finally! Fingerprint login for the app, that took a lot of time to simplify finding out how much you've gone through! Thumbs up :relaxed: [*]CS reps that I have all spoke to over the phone and online, they're very helpful and know what they're doing for all my technical and plan queries [*]When the network isn't congested the 4G speeds are pretty good! [*]Reliability-wise, it's been behaving normally with fairly little downtime. [*]A couple of places I have been to had 4G+ (LTE-A) speeds from Three (around London) :grinning: [*]Capping the bill - probably the only network at the moment which has this, thumbs up! [*][u]Value

5591
Mohammed
iD Mobile Employee
6 years ago
S
Civilian
SimonECivilian
asked in Community Archive.
No direct debit taken?

My 2nd bill due to go out by DD 29/8 its now saying over due by £12.99 but no DD has been called for?? Help

2872
S
Civilian
6 years ago
Leggyno9
Civilian
Leggyno9Civilian
asked in Community Archive.
Free SIM card with pay monthly purchase

I bought a pay monthly SIM a while back and got a SIM sent with it for free. I was sure this was to hand out to a friend or family member but have no idea whether it's payg or not and what the allowances would be on it. How do I find out, and can I get it changed to pay monthly if it isn't already as the deals are way better.

1775
Mohammed
iD Mobile Employee
6 years ago
Brickell99
Brickell99
asked in Community Archive.
Sim card

I was wondering if my sim has been accepted

551
Mohammed
iD Mobile Employee
6 years ago
B
BYATESMCR
asked in Community Archive.
No 3G/4G service in Swinton/Salford area!

I think this is pretty poor. I discovered I couldn't receive 4G or 3G communication (incoming or outgoing) last night and in a house where WiFi connectivity is not great this leaves my ID mobile pretty useless. The frustrating thing is the 'check back in 7 days for an update' - so effectively my communication could be hindered for up to 7 days (so far) that is 23% of my service yet, as with most other companies that will not be reflected in my forthcoming bill and i would be expected to pay for 100% of service. I use my phone for work and this isn't acceptable. To top it off their live chat has been 'too busy' most of the morning. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/5a8a67cb-8099-4355-9955-a08a3d171c3a.jpg[/img]

1571
Mohammed
iD Mobile Employee
6 years ago
M
Civilian
Marouf14Civilian
asked in Community Archive.
Phone Capping

Can I not cap my overspend limit to £5? I hate how I pay for my plan and unexpectedly have to pay an extra £5 on top.

6066
JaneA
6 years ago
Paul C
Civilian
Paul CCivilian
asked in Community Archive.
Double Minutes?

HI. My son's have just bought ID Sims with 500 minutes for £8 per month. I now see CPW is advertising 1000 minutes for the same price as a special offer. Do I need to do anything to get the double minutes for next month, or will they automatically be added for existing users? Thanks Paul

1241
DeliriousMetro
Rookie
6 years ago
F
Civilian
FallentioCivilian
asked in Community Archive.
Data roaming problems

Hi, Currently I'm in France and am an id customer, when I was setting up roaming the other day, I had some difficulty because the provider that covers this area is SFR, but when trying to connect manually to SFR it says SFR(forbidden) in the list of available providers to connect to. I'd be very grateful if somebody could help me out. Thanks

1155
Mohammed
iD Mobile Employee
6 years ago
Terms & Conditions