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My iD.

Everything you need to know about iD Mobile.

26662 Topics
MrRoki
MrRoki
asked in Community Archive.
Massage history

How can I get massage history of my own phone number?

1
Mohammed
iD Mobile Employee
6 years ago
Cam1717
Cam1717
asked in Community Archive.
Phone is asking for a SIM Network Unlock PIN?

I’ve just bought a new Sim on ID but when I put it in my phone it is asking for Sim network unlock pin. Where do I find this or who do I retrieve this from?

1
Mohammed
iD Mobile Employee
6 years ago
Leona
Leona
asked in Community Archive.
My Direct Debit has been returned?

I paid my bill Monday its now saying they refunded it and that I have an outstanding debt but no moneys been returned to my bank account

1
Mohammed
iD Mobile Employee
6 years ago
S
Steven
asked in Community Archive.
Can I continue a sim plan?

I am looking to buy the pay monthly sim with 300 minutes, unlimited texts, and 10GB of data, however need to know if it only lasts for 1 month, or if I can keep refreshing it after each month so I could use it for the foreseeable future.

2
Mohammed
iD Mobile Employee
6 years ago
P
Civilian
pengeoCivilian
asked in Community Archive.
No Order Confirmation

I went through checkout, but there was no order confirmation. So I went a second time and same thing happened. I was just taken to a screen that said youur basket is empty. Now, I don't know if I have ordered twice or not at all. I would like the 10GB Sim only deal. There should be a customer service email as chat is busy and requires an ID phone number and I am currently unable to call. Can a member of ID mobile contact me. I need to know whether to order a third time.

3
Mohammed
iD Mobile Employee
6 years ago
P
Newbie
pluckhurstNewbie
asked in Community Archive.
Fails to connect using 4G

I have just changed from Three to ID Mobile but I'm having no luck in trying to get a 4G connection. I'm using the same Sony Z3 Compact (Android 6.0.1) and with Three I had no trouble getting a 4G connection. I've tried the manual APN settings as detailed [url=https://www.idmobile.co.uk/help-and-advice/get-your-settings]here[/url] and also the automatically generated APN settings. I have my Preferred Network Type set to 4G. When the network search runs it selects the 3G ID network as shown in the screenshot below. If I then select the 4G ID network it tries to connect for a while before failing with a 'Failed to register, please try again later' message. I've tried this multiple times now and it fails the same way each time. As ID Mobile uses the Three network which was working using the Three SIM I'm at a loss to understand why it sees the 4G ID network but can't connect? [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/ee13a533-478e-4036-9561-48d5dcad2adf.

4
Mohammed
iD Mobile Employee
6 years ago
G
George
asked in Community Archive.
Additional sim needed

My car has a phone of its own, and so I need a second sim on my existing contract and number, to stick in the car and use. Is this possible, and where do I buy the sim -in a Carphonewarehouse shop? Thanks George

1
Mohammed
iD Mobile Employee
6 years ago
C
chrisg
asked in Community Archive.
MORE THAN ONE SIM

I bought one sim for my son can I also get one for myself

1
Mohammed
iD Mobile Employee
6 years ago
T
Tom.Perkinss
asked in Community Archive.
Changing My Plan to 10gb

I want to change my plan from the £5 deal to the £10 deal, however when I go to ‘change plan’ I do not get the option to choose this plan. Any help would be appreciated. Tom

1
Mohammed
iD Mobile Employee
6 years ago
aloowoowoo
aloowoowoo
asked in Community Archive.
my new Id sim isnt working

i upgraded my phone and they sent me a new sim card. however it isnt showing up in my phone. i switched back to my old sim and it works but thats the old plam so clearly they sent me a broken sim. what should i do. their live chat is neevr available.

1
Mohammed
iD Mobile Employee
6 years ago
michalCZ
michalCZ
asked in Community Archive.
Is iD mobile a good choice if I live in Europe but outside UK?

Hi, I live in Czech Republic and the plans here are awful. iD mobile caught my eye and since roaming in Europe is now a non-issue I thought I'd give it a go. 1) Can I transfer my CZ number? (probably not) 2) Is using the sim outside UK all the time okay?

1
Mohammed
iD Mobile Employee
6 years ago
B
Civilian
Baino45Civilian
posted in Community Archive.
What about a WiFi calling app.....

C'mon ID mobile, your prices are great, the coverage is comprehensive and your present app is easy as pie. Just give us a WiFi calling app and you'll have cracked it!

11
Mohammed
iD Mobile Employee
6 years ago
cuyocksol
Civilian
cuyocksolCivilian
asked in Community Archive.
texting abroad with "unlimited texts"

My pay-monthly £5 SIM has unlimited texts, but I can find no details about this. Can I only send to the UK? My wife has a similar SIM and she has to pay extra to send to a foreign number, e.g. to Singapore. It'd be good to have the details in black and white.

1
Mohammed
iD Mobile Employee
6 years ago
3
Civilian
3rdRockStephen
asked in Community Archive.
Stephen

[b]Can I share my phone data connection with my tablet[/b] (Archos 80)? - other than [b]tethering[/b] (which would risk massive data used up - although maybe only if somebody else "steals" some of it by connecting using my broadcasted wifi signal - so safe if sure this is v. unlikely, i.e. if far away from strangers.)

1
Mohammed
iD Mobile Employee
6 years ago
Pete
Pete
asked in Community Archive.
Already ID customer and have purchased a new pay monthly deal.

I am a current ID customer and have a Sim only deal (monthly contract). I have purchased a new 24 month contract with phone through ID (it has a new number). This new phone has a new number. I want to port my old number from ID sim and replace the new number on my new contract. I'm not sure if I have upgraded or just requested a new contract. Is this possible? And how? Thanks Pete

1
Mohammed
iD Mobile Employee
6 years ago
Rachypreston
Rachypreston
asked in Community Archive.
Activate replacement sim

Hi, I have received a replacement sim, nearly 3 weeks ago. I am struggling to activate it as your online chat is never live? Please can you let me know how to activate? Thanks

1
Phil
Newbie
6 years ago
Timittytim
Civilian
TimittytimCivilian
asked in Community Archive.
Can't register SIM on Xiaomi Redmi Note 5

Hey I ordered an I'd SIM when i had a Redmi note 3 and it refused to work. It would permanently search for the gateway. 2 months later and I upgraded to the Redmi note 5 hoping it was down to an old ROM on my note 3. However I'm still struggling to register the SIM on this new phone... I saw somebody else on here has no problems with Redmi note 5A. Am I being a numpty and missing something or do I need to cancel my contract? Thanks

4
michalCZ
6 years ago
rds261189
rds261189
asked in Community Archive.
order new sim cards

Myself and my ex partner split up and the sim cards have been left in her property but i have the devices, im wondering how to get replacement sim cards sent to my address for the devices? Thanks

1
Mohammed
iD Mobile Employee
6 years ago
H
Newbie
happymumNewbie
asked in Community Archive.
Upgraded SIM doesn't work

Recently I went in to Carphone Warehouse, and upgraded my account for higher data allowances. I was told to swap the old SIM for the new SIM the shop staff gave me when the old one stopped working. Well, today, (Sunday 3rd June) the old SIM stopped working, so when I got home from a busy day, swapped in the new card. My phone reported no service. Checked the card in my partners phone (which is unlocked) and it did not work there either. Please advise how I can get the card working, as it is quite important for me at work to have my phone functioning! Not happy about potentially losing a day or two without my phone due to ID issuing me a bad card. I DID mention its kind of important I have a working phone for work? Thanks for swift replies. Catherine

1
Mohammed
iD Mobile Employee
6 years ago
Zakawy
Civilian
ZakawyCivilian
asked in Community Archive.
Amount of Sims per account

Me and my family are currently trying to find a provider for our new phone contracts as our present one is no longer providing mobile services. We are a family of 4, how many sim cards can I have connected to a singular account? It would make paying bills much easier if it was all connected to one account and is a make or break for us joining ID Mobile. Much thanks in advance. Zak

1
Mohammed
iD Mobile Employee
6 years ago
charlotte
Civilian
charlotteCivilian
asked in Community Archive.
Issue following Upgrade to SIM-only

I have recently changed my contract plan to a sim only. The new sim arrived but it doesn't work but using my old sim is incurring my normal monthly charge as opposed to the new cheaper sim only deal. I can't get through on the phone and the live chat isn't working. Can anyone please advise?

3
Mohammed
iD Mobile Employee
6 years ago
Tonypickle
Civilian
TonypickleCivilian
asked in Community Archive.
Activating Replacement Sim/Live Chat Down

I have got a replacement SIM for my wife. In the contacts section it tells me to use Live Chat to enable the activation. There is no way to do this as Live Chat is not working(no button to press) and has not been since at least Thursday. How am I supposed to do this? Can I phone? What section do I need to be in? I am finding this very frustrating. If ID do not get there act together very shortly We will both be terminating our Contracts.

1
Mohammed
iD Mobile Employee
6 years ago
orange28
orange28
posted in Community Archive.
I want to change my number

want to change my number

1
Mohammed
iD Mobile Employee
6 years ago
Lanrop
Lanrop
asked in Community Archive.
What are the Roaming costs in Nigeria?

How much is calls and texts both receiving and sending from Nigeria.

1
Mohammed
iD Mobile Employee
6 years ago
xanpb_2004
Civilian
xanpb_2004Civilian
asked in Community Archive.
Can I change my plan up or down in the middle of the month?

Can I change my £10 a month plan with 5gb of data to £10 a month with 10gb data before the end of the month?

1
Mohammed
iD Mobile Employee
6 years ago
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