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My iD.

Everything you need to know about iD Mobile.

26663 Topics
H
HeenaCornwell
asked in Community Archive.
PUK number

I have accidentally locked my SIM card and its asking for a PUK number. How do I go about it?

2211
Ryan
iD Mobile Employee
6 years ago
EmmaB87
Civilian
EmmaB87Civilian
asked in Community Archive.
I want to change my plan

I’d like to change my plan but I’m due to upgrade in October. If I do this would it affect my upgrade? Would I still be able to upgrade as normal or will my contract restart?

1801
Mohammed
iD Mobile Employee
6 years ago
D
Rookie
D.shieldsRookie
asked in Community Archive.
Move from 3 network to ID Mobile

As ID Mobile uses the 3 network, can my friend move from 3 network to ID mobile and keep his number?

24052
Mohammed
iD Mobile Employee
6 years ago
Trudy
Trudy
posted in Community Archive.
No texts after carried over old number

I transferred my old number to new phone. Account said it was done. Still not getting SMS and other messages from some people. Phone settings show new phone still has ID number not one I transferred

1301
Mohammed
iD Mobile Employee
6 years ago
P
PaulDixon
asked in Community Archive.
Monqi texting

My son is unable to send texts from his monqi phone. He is able to receive texts, can make/receive calls and all his apps work fine but any text he sends does not go to the recipient?

4431
Mohammed
iD Mobile Employee
6 years ago
C
Civilian
cja123Civilian
asked in Community Archive.
Usage completely out of line with expectations

I've just joined iD and only put my SIM in yesterday evening. I have wifi at home and work and on the bus and only sent a few whatsapp messages and checked the bus status while outside of WiFi. According to my dashboard I've already used 50MB, whereas my phone's own meter is clocking 1.6MB (I know it's not 100% accurate but it's always lined up pretty well with how 3 calculated my usage). What's going on??

2266
Mohammed
iD Mobile Employee
6 years ago
M
Newbie
MrsSPNewbie
asked in Community Archive.
Calling mobile when roaming

Can anyone please tell me if I call a mobile number when in Spain, will it come from my own or will I be charged extra? My husband is taking his phone too but he is with a different network and also thinking that the holiday rep will have a mobile number we may need to call if we need them. Thanks

2303
Mohammed
iD Mobile Employee
6 years ago
M
Civilian
mtsampsonCivilian
asked in Community Archive.
Incoming calls coming in as unknown

Hi, I recently got a Oneplus 6, and with a couple of tweaks, managed to get volte and vowifi working almost perfectly. I need this feature for work as my house is a dead spot. The only problem is, whenever I'm using these services, all my incoming calls come in as unknown number. I've tried wiping cache, reset network settings, trying to find a different APN to use, but no luck so far. My guess is that it's not provisioned on my account or I'm missing an APN setting (ims maybe). if anyone could help me out I'd really appreciate it as I'm out of ideas for how! Thanks

7445
B
Novice
6 years ago
londonzcars1
Civilian
londonzcars1Civilian
asked in Community Archive.
mrs mary smith

I have never been able to use the phone since I got it,i sent it toSamsung and they said it was faulty and I would have to pay for it to be sorted,i then I got in touch with you and you arranged for it to go to Carphone Warehouse and now I don't know where it is PLEASE HELP.

981
Mohammed
iD Mobile Employee
6 years ago
Vicshaw95
Vicshaw95
asked in Community Archive.
Using ID in Tunisia

I know I can use my phone abroad as I have used it in the French alps, can I use it in Tunisia?

5651
Mohammed
iD Mobile Employee
6 years ago
MattyJP
MattyJP
asked in Community Archive.
Delivery

On and off over the last two months I’ve been trying to contact ID mobile as I still ahvent received my new SIM card but getting billed. Can’t use the app without a mobile number, can’t use the chat function as no one ever seems there and the same with the phone! Provision of an email address as a last resort would be great. Anyone have any ideas? Guess I’ll keep trying ....?

1581
Mohammed
iD Mobile Employee
6 years ago
P
Civilian
PeterCivilian
asked in Community Archive.
id mobile - carphone warehouse

Search: "I phoned carphone warehouse, where I purchased iD mobile and got the sim from them, I called but got no answer!!, so I hung up.. So why then I get charged 52pence!?, and I asked that day, can I phone any number!?, was told yes, so I guess that it is not!!!, sad thing is I called them who got me onto id mobile, I think this is wrong, even if there number is.. 08435380883, I can't blame carphone warehouse in a way, as even in shop it didn't say unlimited texts, £3.99 bundle... Surely id mobile should recognise carphone warehouse number, especially when I called for advice, then onto the number sequence, then waited for 1min, so even as well technically I was never spoken too still get charged 52pence, it's not a lot it's the principle of the matter, I called to a place who gave me id mobile what they sell in shop!?, and I get charged.. I'd mobile sort that problem issue out, I can see then the point, if its a business number not related!?, I wouldn't be bothered about 52p... Tha

17921
Mohammed
iD Mobile Employee
6 years ago
N
Civilian
noaheastCivilian
asked in Community Archive.
How do I unlock my old iphone once I have upgraded?

Hi, Having a bit of trouble here. I've upgraded to a new iphone and I wish to unlock my old one, how would I go about doing this?

1911
Mohammed
iD Mobile Employee
6 years ago
J
Joe slater
asked in Community Archive.
Adding another sim card

My dad has ordered a new contract for me and it hasn’t arrived yet. He is going to use my old phone with a new sim only contract. Is it possible to have a phone contract and a sim only contract with different numbers on the same account? And how do you do it?

5991
Mohammed
iD Mobile Employee
6 years ago
Rav
Civilian
RavCivilian
asked in Community Archive.
New customer

I have inserted new idmobile sim card into my samsung s5.and transferred from 3 to idmobile via a pac code as i was told by idmobile i need a pac code from 3...this has all been done and activated.but even though i have network bars i cant make or recive calls,texts or data.if i try to make a call it says you dont have any allowance.if someone tries to call me it goes to voicemail.text msgs fail.ihave tried all the usual turning the phone off and on.reinserting sim.but no joy.my phone is unlocked.have tried to go to networks and search manually but i only get the usual 3,EE,vodafone etc but not id4g network....any ideas? As idmobile cant seem to work out whats happening...thanks all.

1431
Mohammed
iD Mobile Employee
6 years ago
katyhlewis
katyhlewis
asked in Community Archive.
My data allowance has changed?

What do I do if they have cut my data allowance from 5gb to 1.5gb without telling me, meaning that I have gone over my allowance and been charged an extra £5.

1241
Mohammed
iD Mobile Employee
6 years ago
N
ndamaso
asked in Community Archive.
New Huawei P20 lite won't send or receive texts

I bought a new SIM free phone and inserted my ID SIM card, but it won't send or receive messages, any idea how to fix this?

13932
Mohammed
iD Mobile Employee
6 years ago
alenuk
alenuk
asked in Community Archive.
SIM CARD CHANGED -NEW 12 MONTHS CONTRACT -STILL NO SERVICE AFTER 24 HRS!

Hello My mother yesterday changed contract She was 2 years with iphone 5 Now downsized since she does not use it that much We went to shop Old SIM card was replaced by NEW one We were told it takes up to 24 hours to start But still no service after 30 hours now.. Annoying..pls help

4053
Mohammed
iD Mobile Employee
6 years ago
Ewa
Civilian
EwaCivilian
asked in Community Archive.
Short code SMS

Why do any texts I try to send to 5 digit numbers fail? Using a Samsung S6

10334
Mohammed
iD Mobile Employee
6 years ago
S
Civilian
SteveeBCivilian
asked in Community Archive.
Charge for rejecting and international call?

Hi all, I was in south Africa with work last week. I rejected a call on Thursday 10th May from the UK (+44020...), Now I see on my bill for last month a charge of £2.40 for a 3 second call with details for the exact time I rejected the aforementioned call. Anybody else experienced this? Is there anyway to contact iD directly about the issue? Thanks! Steve

1862
Mohammed
iD Mobile Employee
6 years ago
J
Civilian
JimGeeCivilian
asked in Community Archive.
Locked SIM card

I have a broken Apple iPhone, I want to put the SIM card into a spare Samsung phone that I have. I get a "network locked SIM card" message. How do I unlock the SIM card? thanks

7864
Mohammed
iD Mobile Employee
6 years ago
A
Civilian
AnnaCivilian
asked in Community Archive.
No network coverage

I have not had any network coverage since yesterday afternoon. It is not just in one place, it disappeared on my way back from Brighton to Essex, and today I am working in London and still nothing. I have turned phone on and off again many times, and tried manually searching for network as well and it just says error searching for networks / no networks found. When I've been on the postcode checker on the website, it says we know there is a problem, check back for an update in 7days! I am not impressed to potentially have no phone for the next week and ID have conveniently turned off the online chat functionality on their website, with my only other option to call them, when I have no network! Seriously frustrating, will I be compensated for the massive inconvenience?

5304
Mohammed
iD Mobile Employee
6 years ago
S
Newbie
SpikeymanNewbie
asked in Community Archive.
Just joined but cannot contact agents???

Just joined and have a problem but cannot contact agents, live chat constantly busy! Have I made a big mistake joining this company if its impossible to speak or chat with someone? Got 3 family members to join as well so they are not very happy either. Cannot use the app the sims have not arrived so cannot register, another issue it seems, especially if the sims never arrive and someone else starts using them. Any advice from experienced members welcome, might just stick with GiffGaff at least the agents answer your questions. :rage:

2133
Mohammed
iD Mobile Employee
6 years ago
A
AdrianP
asked in Community Archive.
sim only pay monthly minimum term ?

hello, what is the minimum term for pay monthly plans ? what exacly 30 days rolling contract means ? can you change to pay as you go after 30 days or is it a minimum number of months or a minimum bundle value each month? cancelation procedure ?

6193
Mohammed
iD Mobile Employee
6 years ago
C
Civilian
CarloNeedsHelpCivilian
asked in Community Archive.
ID MOBILE SIM

Just bought and ID Mobile sim for my ID Mobile locked phone i just got. It always says no service and there is no number linked to the phone? What has gone wrong. Please help as I need to use my phone a lot this evening! PHONE IS IPHONE 6S There is £5 on the sim card already

3843
Mohammed
iD Mobile Employee
6 years ago
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