My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21063 Topics

SJAB0411
Civilian
SJAB0411Civilian
posted in Community Archive.

Vulnerable customer

I need help setting up payments that I can control on a fortnightly basis

6
A
3 years ago
J
Civilian
Jackie DCivilian
asked in Community Archive.

Cant register sim card

I have just returned to ID mobile. I ordered a pay monthly SIM and ported my old number.When I try to register my number to set up my account it says my number is already registered and to log in using my old account.I tried doing that and it said because my account hasn't been used in 6 months it is now closed.It won't accept my phone number but will accept the number that the SIM card came with but obviously I can't get a security code with that because it isn't the number on my SIM.I tried live chat and they told me to register with a different email which I tried but it still says the number is already registered...I'm going round in circles!!Please can someone help!!

1
J
Civilian
3 years ago
P
Civilian
Postmaster*timCivilian
asked in Community Archive.

A51 Upgrade

Just received my Samsung A51 as upgrade to existing Galaxy J5. I’m keeping the same number. Can I take the SIM from the J5 and put into the A51 or must I use the new card sent to me with the new phone? Is there a need to back up the data before transfer on my Google account?

1
Mohsin
iD Mobile Employee
3 years ago
Mrdee0
Newbie
Mrdee0Newbie
asked in Community Archive.

Rolling monthly to 12 monthly

There is no option for me to change from a rolling monthly to a 12 month contract. How to do this?  No-one is answering live chat and im sat for 2 hours now.

3
Ryan
iD Mobile Employee
3 years ago
S
Civilian
sonnyguy2468Civilian
asked in Community Archive.

Using a Series 6 apple watch through ID Mobile

Hi,It transpires that I cannot use the cellular function on my brand new apple watch (series 6) with my current ID mobile plan despite other networks supporting this function.Other than cancelling my contract with ID mobile (which is a last resort) is there any way through ID mobile that this new watch can be supported? or not?Thanks

2
Emil
iD Mobile Employee
3 years ago
D_Teeder13
Civilian
D_Teeder13Civilian
posted in Community Archive.

PAC CODE HASNT TRANSFERS BEEN 2 WD!!!!

My number hasn’t transferred yet, I entered my PAC CODE from VIRGIN onto the section in the ID website it said successful but, I still haven’t had confirmation to say it’s worked or when it will go across! I did this days ago! Why is this not working!! Not happy I have a new phone I can’t use!! And to find out you can’t even speak to a human using this network!  Someone please help! Acc Number 12327053

1
Mohsin
iD Mobile Employee
3 years ago
K
Civilian
Kat71Civilian
asked in Community Archive.

What is the email address for iD mobile?

iD mobile have sent me emails and I would like to send emails back.  I requested my PAC code from my old provider on Friday. I submitted it before 5:30pm on Friday. I waited all weekend and all day yesterday (yesterday was a working day) for my phone number to be ported. It hasn’t been ported. Please can you let me know when it will be transferred today? Thanks.

7
Mohsin
iD Mobile Employee
3 years ago
F
Newbie
frankie123Newbie
asked in Pay As You Go.

End of 24 month contract

Hello,My father’s 24-month contract ends in March. Can he ask for a new (and better) deal with ID? Or must he keep his current deal if he stays? Is there a deadline (prior to the end of contract date)? Thanks! 

3
Mohsin
iD Mobile Employee
3 years ago
S
Civilian
SuperhadsCivilian
asked in Community Archive.

Out of stock

I signed up for a pay monthly contract and wasn’t made aware that the item wasn’t in stock. I received an email saying that the item was out of stock with no idea of when it will be. Please can somebody contact me.

1
Mohsin
iD Mobile Employee
3 years ago
Marecko1993
Civilian
Marecko1993Civilian
asked in Community Archive.

Marek

Hi

1
Mohsin
iD Mobile Employee
3 years ago
R
Civilian
Robert59Civilian
asked in Community Archive.

Communcation problems abriad

I am living in Norway at the moment (unable to travel to UK).My iphone6  has “no connection”. I’ve tried using the sim card in other phones. Still no communication.Also i’ve tried my phone with a Norwegian SIM card which works fine.I suspect that there is something wrong with the SIM card. Can anyone confirm this? How do i go about obtaining a replacement SIM card when living abroad unable to travel to Britain at the moment?

3
Mohsin
iD Mobile Employee
3 years ago
Charbot94
Civilian
Charbot94Civilian
asked in Community Archive.

END MY CONTRACT

I have two contracts with ID Mobile, a new one and an old one. I have been trying to cancel my old contract and having no luck! I got a text saying I will be disconnected on 4th March, and assumed that my last bill would be on the 7th March. BUT when I log into my account it says my next bill will be in April! I tried to cancel it again last night and now I've had a text saying that my disconnection is now due on the 24th March!I am NOT paying £20 a month for something I am not using.Can someone from ID please confirm if my contract is being cancelled and when my last bill will be? I want to talk to an actual living person, not a chat bot by the way! The customer service being provided is horrendous.

1
Mohsin
iD Mobile Employee
3 years ago
W
Civilian
WoolyCivilian
asked in Community Archive.

Cancel account

Hi,I have not activated my ID sim card but have been charged for several months.  I do not have an ID account and never put the sim in a phone.  I would like to cancel ASAP. All help welcome. Thanks

1
Mohsin
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive.

COVID-19 Initiatives 2021News

 COVID-19 (Coronavirus) Update 2021Our customers, colleagues and iD Community are central to what we do. COVID-19 (Coronavirus) has created uncertainty that challenges our daily lives and reminds us of the need to keep in contact with friends and loved ones. Here at iD Mobile, we want to assure you that we’re doing everything we can to keep you connected. What we’re doing to support you, our iD customers:      Unlimited calls, texts and data for NHS staff: To show our enormous gratitude to all NHS workers, we’re offering a free upgrade to unlimited data, calls and texts for NHS staff until 30 April 2021. If you work for the NHS, head over to our online form and register with your NHS email address and iD Mobile number. If you registered for the NHS staff offer last year, you’ll automatically be added to the promotion starting from 15 February and will receive a confirmation text once the offer has been applied.     Unlimited data for disadvantaged child

8020
Emil
iD Mobile Employee
3 years ago
BondBugGuy
Civilian
BondBugGuyCivilian
asked in Community Archive.

Spam texts from FreeStuff

Hi there, hoping someone will be able to help with this, I keep receiving spam messages from a company known as “freestuff”. I have not signed up for this, or given them my number and despite having an ID charge cap I am concerned that I am going to get charged for receiving these messages. I have not followed the links they have given me, or replied. They are continuing to text me despite being blocked. Can anyone help with this? I cannot contact the PSA because I cannot find the details to do so.  An example of the message:Scott, Please confirm your £500 Amazon Gift Card entry: https://www.freestuff.eu/p/amz/?m=8792bc858dd04f56307afc76. Unsub:Txt OPTOUT to 63666

1
Mohsin
iD Mobile Employee
3 years ago
L
Civilian
lynda0903Civilian
asked in Community Archive.

Voicemail

If someone rings my voicemail the message says "the number you have dialled has not been recognised. Please check the number and dial again"I confirm that Voicemail is turned on.How do I fix this or how can I report this to ID mobile.  An hour on the phone and on the internet has not found a way to report the fault or speak to a humanThanks 

8
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
SusanneCivilian
asked in Community Archive.

Unlock Iphone bought in 2016

Hello, I have an old Iphone 5S, that I got from ID in December 2016. I would like to have it unlocked, please. Can you help along? Kind regards, Susane

1
Ryan
iD Mobile Employee
3 years ago
D
Civilian
DebJoeCivilian
asked in Community Archive.

Account balance

I left the UK in January 2020, I am currently living in Australia. Apparently, there is a balance on my account, but it’s been impossible to contact idmobile by phone or online or in anyway.Neither recognise my telephone number. I would like to know what the balance is for and then I may be able to get a family member to make the payment and a method how, but someone needs some sort of access, please advise?

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
SuzideeCivilian
asked in Thinking of leaving?

Considering cancelling

hiMy id contract ended on 14 jan 2021i am thinking of moving to a different provider as I can get a much better dealWhat will I be charged for doing this?  

1
Ryan
iD Mobile Employee
3 years ago
Liz Sollo
Civilian
Liz SolloCivilian
asked in Community Archive.

I need Wifi calling

Please  please  i need Wifi calling, have suffered enough with poor network  from ID 

2
Ryan
iD Mobile Employee
3 years ago
T
Newbie
Tim_keyNewbie
asked in Plans & Upgrades.

new phone with sim

I upgraded to a new phone, and recieved it yesterday with a new sim. Which sim do i put in please, in order to retain my old number?

3
Mohsin
iD Mobile Employee
3 years ago
J
Civilian
jeharrison1973Civilian
asked in Community Archive.

Vodafone number to ID Mobile

I moved my daughter from Vodafone to ID mobile - her number went with her.  Since moving her over, neither my other daughter or myself (both still with Vodafone) can call her as it states ‘invalid number’  Any ideas?

5
Mohsin
iD Mobile Employee
3 years ago
O
Civilian
OyinadeCivilian
asked in Community Archive.

Accidental Add-on purchase

Extremely disappointed at the lack of transparency and support from ID Mobile.I accidently purchased an add-on earlier this month. I ensured I did not and still have not used it in order to have the add-on refunded.  When I got through to customer services they told me it was non-refundable.I requested the terms and conditions and the section they wished to rely on. The terms were sent quickly, but the section still was not sent after an hour. Then the chat was cancelled and I received a new agent who pointed me to section 5.2 and 5.9.5.2 You shall pay us the Charges, in consideration of receiving the Services, in accordance with Clause 12 below.[12.3 You must pay to us all the Charges arising under this Agreement whether incurred by you or anyone else using your Mobile Device and/or SIM Card with or without your knowledge at the times and in the manner set out in this Agreement even when such Charges exceed any Credit Limit imposed upon your account.]5.9 You must not use the Services

3
Kevin
Newbie
3 years ago
S
Newbie
SarahB76Newbie
asked in Thinking of leaving?

Cancel Contract

Please cancel my contract:  Balance has now been cleared

10
WelshPaul
Legend
2 years ago
M
Civilian
MustelsherifCivilian
asked in Community Archive.

lost sim card

hello, I lost my SIM card and can’t get through the support line and the live chat portal is not working. please help!  

1
Ryan
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?