My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21061 Topics

M
Civilian
Mrogers92Civilian
asked in Community Archive.

Paid off default in July last year yet still not showing as satisfied

Tried live chat, but they’re useless. They have no idea what’s going on. I paid off my defaulted contract in July 2020, yet on my credit report it still hasn’t been marked as satisfied 9 months later. I’d appreciate if somebody would contact me about this and get it resolved. 

10
Emil
iD Mobile Employee
3 years ago
Callum1257
Civilian
Callum1257Civilian
asked in Community Archive.

Cancellation help

Still really need help im trying to cancel / pay contract but no longer use the number or know it  

5
Michelle
iD Mobile Employee
3 years ago
M
Civilian
Mila1970Civilian
asked in Community Archive.

leaving id mobile

leaving id mobile

8
M
Civilian
3 years ago
D
Civilian
DenningCivilian
asked in Community Archive.

Pac-Code Invalid

Hi I am having the same problem, I.D mobile provided a PAC-CODE online and by text but it is not working as it’s the same as the previous service provider who provided theirs when i ported in. Please help as I cant get through to anyone? Thank you

7
Michelle
iD Mobile Employee
3 years ago
A
Civilian
Alison48Civilian
asked in Community Archive.

I pay by DD but get an email saying I have not payed

Basically the title says it all. I’ve been a customer for a few years now, and suddenly I get an email saying I haven’t paid my monthly bill. Nothing has changed at my end, the same bank, same account and money there ready to pay, so why the email?  

2
Ryan
iD Mobile Employee
2 years ago
IshPatel
Civilian
IshPatelCivilian
asked in Thinking of leaving?

Cancel Sim only within 14 days - all your suggested methods don'twork!

I have tried for days all your suggested ways to contact you to cancel my Sim only within the 14 days period. NONE of themwork and it’s realy, REALLY, frustrating that you make it so hard to get rid of your company from our lives!! Are you goin gto help me to stop this contarct? If you don’t then I am going to cancel my Direct Debit payments when they start. If I have to spend any more time after today to deal with your conpany on this matter I will be fining iD £1,000 for making our lives a misery. i apologise for being so strong woth you, but you have driven me to extreme frustration with, what seem clear, your making this process imposible to do without frustrating us!

5
Michelle
iD Mobile Employee
3 years ago
W
Civilian
woonkim86Civilian
asked in Community Archive.

Leave Sim Only Contract within 14 day cooling period

Hi I would like to leave my SIM only contract. Please can you help? Thanks,W

1
Ryan
iD Mobile Employee
3 years ago
C
Civilian
CarlapowerCivilian
asked in Community Archive.

number issues

When about half people who try to contact me it says my number has been disconnected however I can still use my phone fine. I change my number over to my previous around a month ago.

7
Kevin
Newbie
3 years ago
V
Civilian
VictoriaCCivilian
asked in Community Archive.

App still not working

I tried logging in on the app today and a message comes up "Oops, unable to connect. Please check the network settings used" My network settings haven't changed. I saw the reply on here from July 2021 saying work is being done on the app. When will it be fixed?Thank you

5
Michelle
iD Mobile Employee
2 years ago
A
Civilian
amypercyCivilian
asked in Community Archive.

Santander One Time Password Not Coming Through

I just switched from a different network to ID mobile and would receive Santander One Time Passwords fine on my old network, but they do not come through to my ID SIM. I know that it is not a problem with the Santander bank, and have seen other people post on here that have the same problem, but can see no sufficient answers, apart from someone saying they will PM the individual, so if you could PM me an answer that would be great - I cannot access online or mobile banking and I really need to.Thanks.

4
Mohammed
iD Mobile Employee
3 years ago
B
Civilian
BillsmilesCivilian
asked in Community Archive.

How can I Change name

My name on my account here is not the same as the one on my bank account. So I need to edit it for the direct debit. Tried a couple of times on the edit my account but it will let you change everything but your name 

2
B
Civilian
3 years ago
darleypiper
Civilian
darleypiperCivilian
asked in Community Archive.

Unlimited data pay as you go deal

On Carphone Warehouse, there’s an iD SIM only pay as you go deal for £20 with unlimited data. How would this work? How often would you pay £20 if you never run out of data? 

2
KieranC
iD Mobile Employee
3 years ago
N
Civilian
Nats7Civilian
asked in Community Archive.

order status

I ordered my phone and received it but I ordered a second phone for my partner who is a new customer, the order was delayed, could I have an update REF: 114453570, once we recieve it can I change his number from his current provider? Thanks 

3
Mohsin
iD Mobile Employee
3 years ago
LATKINS
Civilian
LATKINSCivilian
asked in Community Archive.

Iphone 11 no plug

I have just received my new phone but this hasn’t come with a plug or earphones. Should it have done? ThanksLaura

4
Emil
iD Mobile Employee
3 years ago
S
Civilian
StunnedmulletCivilian
asked in Community Archive.

problem transferring number

I filled all the information in correctly and received this text:  We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect. Please contact Customer Services www.idmobile.co.uk/contact-usI have tried the online chat but cannot connect to a human so I don’t know what to do. Is there anyway to speak to iD over the phone?

2
S
Civilian
3 years ago
K
Civilian
keeley51291Civilian
asked in Community Archive.

Reporting bereavment

Hi my father in law passed away on the 24th April, and going through his things realised he had a contract with you I'm just wondering how we would go about cancelling the contract. Thankyou

3
Mohammed
iD Mobile Employee
2 years ago
Tiger45lyf
Civilian
Tiger45lyfCivilian
asked in Community Archive.

Why can't I buy 2 SIMs at once?

If you can have 2 simms per account why can't you order them at the same time 

1
Mohammed
iD Mobile Employee
3 years ago
J
Newbie
jaimet
asked in Community Archive.

My "final bill" email says "As you do not have a Direct Debit set up" (but I *do* have a Direct Debit set up)

Please see title.

4
Siân
iD Mobile Employee
2 years ago
s.cleeves
Civilian
s.cleevesCivilian
asked in Your iD Mobile Account & App.

access to my ID account app

Hi I have an ID account that manages my sons phone. I cannot remember the password to my ID app. Because it’s his phone messages go to his number that I cannot see. Can you change my password so that i can acces the app on my virgin phone please.

1
Mohammed
iD Mobile Employee
3 years ago
Paul Sanderson
Civilian
Paul SandersonCivilian
asked in Community Archive.

Experian late payment notice

Hello, i’ve had a late payment notification added to my Experian credit history even though i haven’t knowingly missed a payment.  Has anyone else had the same, and if so, what was your course of action to remedy this? Its very hard to reach an actual person at ID Mobile.Thanks

3
Kevin
Newbie
3 years ago
D
Newbie
DiymhosheiNewbie
asked in Community Archive.

Upgrading from a pay monthly to just a SIM Only

Hi all,  I am in my upgrading window, 2 months before, and I would like to take advantage of a SIM only deal as I have managed to bag a OnePlus 8T for £450 from JL!  Why don't iD Mobile stock OnePlus phones anymore?!  I got the 6T and it's been a great phone the last 2 years.  But that's not the question.  So I am upgrading my contract, as the SIM deal is in my upgrade section, so it would finish my 2 year pay monthly contract and start the 12 month SIM only contract even if I upgrade now?  Also, do I need to be sent a new SIM, can't the one I have be changed automatically?  Many thanks for looking,  Diym

1
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
joem5543Civilian
asked in Community Archive.

Why am i not getting the 8 digit code

I am trying to register online and have entered the phone number and surname but the 8 digit code never arrives despite pressing resend multiple times.  Can someone enlighten me on how to get this to work?  Thanks

3
Will
iD Mobile Employee
2 years ago
Maggiemc96
Civilian
Maggiemc96Civilian
asked in Community Archive.

can’t create online account

Been trying for ages to create my online account, on the app it won’t let me complete the final step because apparently my password doesn’t meet the criteria (I have TWO of each criteria rather than one and have tried multiple different password and email combinations). On the website it won’t let me press submit on the final step. this has been going on for weeks now and I can’t get through to anybody on live chat. I want to transfer my number and figured it’d be easier to do in the app since the customer service is appalling but clearly not! 

1
Michelle
iD Mobile Employee
3 years ago
L
Newbie
lesallen45Newbie
asked in Community Archive.

How do I pay my wifes bill...

My wife had a SIM  & cancelled she has a bill of 0.63p. Today I tried to pay by phone but it brings up my account. She does not have an account so what do we do? Her bill told her to call 0333 003 7777 to pay but because it’s from my phone it brings up my account & billing. Stupid...what is the anawer?

8
WelshPaul
Legend
2 years ago
J
Civilian
Jimbob57Civilian
asked in Community Archive.

final usage bill needed

HiI need to get hold of a final usage bill for a refund on my insurance. I have tried to contact ID direct but no answer, couldn’t even find an email address!

3
Michelle
iD Mobile Employee
3 years ago
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