Basically the title says it all. I’ve been a customer for a few years now, and suddenly I get an email saying I haven’t paid my monthly bill. Nothing has changed at my end, the same bank, same account and money there ready to pay, so why the email?
Solved
I pay by DD but get an email saying I have not payed
Best answer by Ryan
Hi
We are very sorry for what has happened. We have experienced an issue with customers not able to log in along with billing demands being sent in error.
Further updates and information regarding this issue can be found here:
Ryan
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