My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18819 Topics

BadBowle
Civilian
BadBowleCivilian
posted in Community Archive

QUIZ PLANET

When I win a game, I only gain 5-9 Rockets, however, I have one aponant who always takes 20 rockets off me, I only generaly lose by one point, so how is this done, is the game fixed?

6
Ryan
iD Mobile Employee
3 years ago
A
Civilian
AliyaLCivilian
asked in Community Archive

I'm residant in Italy and italian. Can I buy a idmobile sim? Do you send it even abroad?

I'm residant in Italy and I'm italian: can I buy a sim even if I'm a foreigner and stipulate a contract? Do you send the sim even to foreign adresses? Thank you so much 🙏🏽 

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
Morrispeter6Civilian
asked in Community Archive

I have been sent a new contract instead of a plan change

I am an existing customer of ID Mobile. I recently changed my plan. I have been sent a new Sim and a new phone number. It now looks as if I have 2 plans.How do I resolve this

1
Ryan
iD Mobile Employee
3 years ago
DeividasV
Civilian
DeividasVCivilian
asked in Community Archive

Request to cancel unused sim

I would like to cancel one of the sim card so basically what we did was I took two new cards in CarphoneWarehouse and the lady said she will attach it to my account but she did not do that, so I am unable to cancel it my self, it is not my number and sim I wanna cancel but it is my dads, he havent used it the card yet, but it is taking direct debit and we dont need that one we have the box with all the details etc please let me know how it can be done. Thank you David

1
Ryan
iD Mobile Employee
3 years ago
H
Civilian
HamCreatureCivilian
asked in Community Archive

Unable to receive security codes by text message

My old number has been successfully ported over to my iD SIM and I’m unable to receive security codes while trying to set up numerous services. (Google, Natwest etc)Is this something that can be resolved quickly?

1
Ryan
iD Mobile Employee
3 years ago
K
Civilian
Kaitlinkelly98Civilian
asked in Community Archive

Customer service & faulty phone

I’m actually really annoyed and frustrated with ID mobile. My phone has been glitching out for weeks cutting me off from a phone call I’ve already been connected on and just says *the number you have dialled is not recognised*. I’ve had my phone since April 2019 now the battery is failing all the time dying for no reason resetting itself and turning back on with 2% battery when before it reset in was on 75%. Ive used live chat about 5 times and either been cut off or they’ve said my issue is resolved when it clearly isn’t!!! There’s no email for complaints. The website is so glitchy and you have no human beings available to talk to on the phone number for enquires. I am so angry once this contract is over I will never use ID Mobile again. I’m infuriated. If someone from ID mobile can see this then please get in touch with me because I’m loosing the will to live. Trying to sort my mental health out and I can’t because my useless phone isn’t working and my useless provider isn’t supporti

1
Ryan
iD Mobile Employee
3 years ago
Toby12
Civilian
Toby12Civilian
asked in Community Archive

My bill is higher than usual

Hi there my bill monthly is usually £24.99 I have a £5 cap on so I can't go over my bill and this month is £43.00 I dont understand why when I have a cap on can you help me as now my phone been cut off 

1
Ryan
iD Mobile Employee
3 years ago
mairixo
Civilian
mairixoCivilian
asked in Community Archive

new number, new contract

I have a new contract with ID, they’ve given me a new number but it doesn’t work. Therefore, I can’t register with my new number on the app and I can’t pay for my phone. I can’t call anyone, people can’t call me, I don’t have 3G or anything because I can’t pay for my phone. 

1
Ryan
iD Mobile Employee
3 years ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Your coverage checker is not correct

From atleast the start of this month I’ve had service about 20% of the time’s I’ve checked. That mean’s no calls, no texts and no internet outside of my WiFi. At first I thought maybe it’s just my mobile or it would solve itself but after speaking with people on this network and the EE network in my town, it turns out they too are having issues.Supposedly it won’t be fixed for upto 3 months from now? Can you tell me exactly what it is I’m paying for and will be paying for in the next 3 months with this shoddy service?

5
Ryan
iD Mobile Employee
3 years ago
B
Civilian
BailesyCivilian
asked in Community Archive

Charged too much for my plan in August and September

My plan is a £6 monthly sim only. In August I was charged £19.50 and in September £15.30. Its impossible for me to check why because when I log into my account, there is nothing showing since 2017, for some reason. I know for a fact that I have not overused the plan, yet according to My Account, I have zero minutes, texts or data available to me at the moment. I tried live chat, but unfortunately that was a waste of time. Is it possible to get access to a real live person who may be able to help me make sense of this?

1
Ryan
iD Mobile Employee
3 years ago
L
Civilian
ljhdiamond4Civilian
asked in Community Archive

Can't hear phone calls or press menu buttons when on a call

Hi, I have been trying to make phone calls today, but whilst on the call and they ask me to ‘press 1 for, press 2 for...’ etc, any time I press a number on the keypad it doesn’t register and I cannot go to the next part of the menu. Furthermore, when I have made phone calls or someone has called me, it is a bad line and either they cannot hear me at all or it is intermittment sound. I have restarted my phone and had the same issue. I cannot call ID directly, because I can’t get through to anyone, due to the point mentioned above about the menu and not being heard on the phone. Please help. I’m using an Android Samsung A40

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
McfaganCivilian
asked in Community Archive

cancelled within 14 days by email but you have ignored it.

I cancelled by email, threw sim away, now I cannot get hold of you by any  eans and you are chasing me for money. I just want you to cancel it and go away but you have made it impossible.

9
Ryan
iD Mobile Employee
3 years ago
neveanais
Civilian
neveanaisCivilian
asked in Community Archive

Transferring my old phone number

I joined iD mobile from BT about a month ago where I kept my old phone number. I was told it has been transferred however, some people can contact me on my old phone number whereas others only receive calls and texts from my new iD number. Every time I try to contact an agent it always says they’re busy. Hopefully someone here can help me! 

1
Ryan
iD Mobile Employee
3 years ago
T
Civilian
tjwCivilian
asked in Community Archive

Refund after leaving

Hi My fixed deal ended 18th October. Today 19th October I am wanting to transfer to EE. Id have put me on a rolling contract with Id. Please confirm once I transfer to EE the most recent payment made will be refunded to me.ThanksTJW

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
MacmanamanCivilian
asked in Community Archive

More unwanted texts from (apparently) “My3”

I searched this community and it’s happened before. First text says I’ve signed up and here’s your password.  Second text says account created but let them know if not you.My mobile cannot tell me the number the text came from. Strangely, the url provided does seem to lead to the genuine My3 page! All this worried me so I spent most of this morning firstly trying to speak to someone at Three to confirm no account for my mobile. Then I eventually navigated a ‘live chat’ with iD to check no suspicious activity on my account. As far as I recall I’ve never had such texts from any other provider. I’m thinking the walls between iD and Three are a bit flimsy. ¯\_(ツ)_/¯ 

3
Ryan
iD Mobile Employee
3 years ago
B
Civilian
BakerPatchCivilian
asked in Community Archive

PAC Code form not working and number told to call doesn't have anyone who can answer?!

I have filled out the PAC Code form 7(!!!) times and had nothing back!! I am now 2 weeks in to my contract and am paying for 2 contracts still! The number provided doesn’t take you anywhere at all and just directs you on here where you still can’t talk to an actual person. I know you guys are cheap but you still need to provide the service you’ve promised!I need this sorted ASAP- it’s not acceptable to have such poor customer service and limited ways to contact. 

1
Ryan
iD Mobile Employee
3 years ago
gerald942
Civilian
gerald942Civilian
asked in Community Archive

porting numbers on same network

my id mobile monthly contract ends 22nd November. I have purchased an id mobile pay as you go sim. When my monthly contract ends i want contract number ported to my pay as you go sim so i can keep the same contract number. How do i go about this? 

1
Kevin
Newbie
3 years ago
D
Civilian
danielarnerCivilian
asked in Community Archive

How can I return my plan during the first 14 days?

Hello,How can I return my plan during the first 14 days? I would like to optout from this upgrate. I can’t get to a live person.I have tried by phone, online website, community website and nothing!The community is sending me to the website, from the website to community, I tried by phone but the case is the same, it redirects me to the website.Probably I have to contact my bank and look at my direct debit for this violation of my rights.Thanks

1
Kevin
Newbie
3 years ago
T
Civilian
TartanCivilian
asked in Community Archive

Issues randomly silent when answering calls

Hi i have two ID Mobile account both have started have the same issue about 2 weeks ago. When receiving or dialling call  the sometimes line is silent and you can here the other person but they cant here you after a few attempts it then work. just to also add what I've said before the fact there is zero telephone support and the chat is a joke is a terrible why to run a business. I will be leaving asap.

2
Kevin
Newbie
3 years ago
H
Newbie
HelenANewbie
asked in Community Archive

unable to send text messages

Hi,I am unable to send any text messages at the moment. I receive the following on opening messages currently unable to send your message. It will be sent when the service becomes available.My husband also on ID mobile he has been able to send me a message, but I haven't received it yet.Thanks

4
Kevin
Newbie
3 years ago
J
Civilian
joandonnellyCivilian
posted in Community Archive

keeping number, error message appears after attempting to give PAC

Hi I have tried to keep my number using your online service and pac code system however I have received a message saying that they have ran into an issue with either- the iD mobile number, last name or transaction number. I have tried several times and the same response keeps happening. They have told us to contact customer services but it is unavailable can you please help. Thanks

7
kathh
Civilian
3 years ago
cjhurrell
Civilian
cjhurrellCivilian
asked in Community Archive

Replacement SIM headache

Live chat never works, customer care is definitely NOT!Wondering how I can order a replacement SIMTerrible service so far

1
Kevin
Newbie
3 years ago
GHE
Civilian
GHECivilian
asked in Community Archive

need to change my mobile number

I need to change my phone number urgently - how do I do this? I cannot get through to anyone on 7777

1
Kevin
Newbie
3 years ago
L
Civilian
LawhammerCivilian
asked in Community Archive

Trying to change sim only plan: Repeated "sorry something went wrong" error message

I’m not happy with my current sim only plan. Paying £15 for 5GB of data. I’m trying to switch to a far better deal i’ve seen available: £15 for 50GB. However i’ve tried to change both through the app and the website and I keep receiving ‘sorry something went wrong’ error messages every time I confirm. Please advise. 

1
Kevin
Newbie
3 years ago
Clare Walsh
Civilian
Clare WalshCivilian
asked in Community Archive

why am i paying for 3 contracts

Hi about 18mths ago I spoke to cancel my sons contract ( Samsung phone ) he had smashed it so we decided to pay that contract up and purchase a iPhone 6s . Checking my bank balance I noticed that the payment has always been taken out even tho the phone hasn’t been used in the whole of that time ... I can’t get through to anyone on live -chat or by speaking to someone can you help 

1
Kevin
Newbie
3 years ago
Terms & Conditions
Why iD Mobile?