My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21008 Topics

D
delta32
asked in Community Archive.

PUK number when no live agents..

How do I get a PUK number, I've just locked myself out and there are no live chat agents... Why is this information not available in the account settings?

2
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
cheapopeteCivilian
asked in Community Archive.

How can I close a sim only account to stop bills. Not used for 2 years forgot number.

I'm partly deaf with severe tinnitus and can't hear some words on phone services. Can't get on chat, it's often not working as far as I can tell. So how do I close an account I can no longer use, if I don't know the phone number. Thanx in advance for anyone who can help. 🙂

4
Mohammed
iD Mobile Employee
4 years ago
A
Anonymous
posted in Community Archive.

New Customer, With A Great Deal

Hi ID Mobile Community, I'm new to the network and have recently purchased a SIM only deal with 1200 minutes, 2.5GB data and unlimited texts for £7.00 a month (which might I add is a great deal). I also clicked on a link from Google which brought me onto this forum and so I decided to create an account. I have never been with ID before, but I can safely say that everything is going well so far. The online login service and mobile app works perfectly well and is really easy to use. I may also consider changing to a higher data plan next month aswell, dependant upon which plans are available at that time. I hope to stay with ID for quite sometime, especially as I don't like being in a 12, 18 or 24 month contract (1 month contracts are by far the best). I also get to improve my credit score too with this SIM card. Kind regards, Peter Heap

1
Ryan
iD Mobile Employee
4 years ago
M
mlohoar
asked in Community Archive.

Cap While Abroad

So I'm, abroad. my credit card got stopped and my cap got hit before they could unblock it. ID mobile is 'closed' how do I get my cap lifted?

1
Ryan
iD Mobile Employee
4 years ago
tomz323
Civilian
tomz323Civilian
posted in Community Archive.

Creating ID account from New Zealand

Hello my name is Tom I will be arriving in Edinburgh, UK on the 8th of October and was wondering if I could pre-set up a sim and phone number from here in New Zealand? So it's ready when I arrive? Thanks Tom

4
Ryan
iD Mobile Employee
4 years ago
rliu1990
rliu1990
asked in Community Archive.

30 day period for cancellation

Hi I'm cancelling my contract for 3, I've received their SIM and the phone number will be transferred tomorrow, 13 September. My billing month runs from 15th to 14th, so I would have had another month starting from 15 September. I am on a rolling monthly SIM only contract. Will I be charged for 15 September to 14 October, as the 30 day notification period implies this?

1
Ryan
iD Mobile Employee
4 years ago
N
Civilian
NmattognoCivilian
asked in Community Archive.

I need proof of purchase and I cant seem to be able to get it anywhere in my account!

I have been trying to get a proof of purchase from Idmobile to claim a warranty repair for my Huawei and it seems just imposible! Could you tel me how to request ine as soon as possible as i need to send my phone to the repair center and I can’t afford to be without my phone for much longer? It should be a straight forward process to request one. Thanks

1
terrywebbs
Newbie
4 years ago
T
Newbie
TaimoorNewbie
asked in Community Archive.

Who should I complain to about lack of or poor coverage - 3 or iD

Is it better for me to complain to 3 or iD for my poor signal problems as well as slow speeds because I haven’t tried complaining to iD yet - I’ve complained to 3 but they’re quite slow in actually doing some fixing - is iD able to put any sort of pressure on 3 or not?

1
terrywebbs
Newbie
4 years ago
Jawad asghar
Jawad asghar
asked in Community Archive.

SIM Card not working

Why in my mobile phone is not working sim sarwas

1
terrywebbs
Newbie
4 years ago
T
Newbie
TaimoorNewbie
asked in Community Archive.

Carrier aggregation on iD Mobile

Three UK had started offering carrier aggregation for a couple of months now and I'm wondering whether iD users have this capability. I've passed many 4G+ locations on nPerf but on my phone (Voda S8), I've only recorded and seen 4G. Can anyone confirm this please? Regards, Taimoor

3
T
Newbie
4 years ago
steveTu
Newbie
steveTuNewbie
asked in Community Archive.

Database accuracy.....?

I have tried to phone on 7777 and live chat - both are busy. I received a letter this morning addressed to a certain 'Amanda Coe' with my full address. There is no one at this address by that name. The letter goes on to talk about a complaint raised with yourselves by Amanda in November 2018 with regard to additional charges on the account. The issue ref that is quoted in the letter is 102507607. The letter goes on to say that you have tried contacting Amand on her mobile - and then quotes my mobile number. So you appear to have my account (you have my address and my mobile number) confused with a person called Amanda Coe - although the letter is signed by someone 'pp'd' as Miss Amanda Coe ... so have you confused who wrote the letter with the recipient? I personally don't recall opening an issue with yourselves in November 2018 - and have checked my bills around that date and they all appear to be for just the standard charge - no additonal charges anyway. Maybe someone can e

18
steveTu
Newbie
4 years ago
Cristianzisulescu
Civilian
CristianzisulescuCivilian
posted in Community Archive.

contract

I'd like to cancel my contract.

0
Cristianzisulescu
Civilian
4 years ago
M
Civilian
maddzzCivilian
asked in Community Archive.

Activated Sim still not working even after chat with agent

Hi, I activated my new SIM which was a replacement for a lost phone. After speaking with an agent online he confirmed it was activated but needed my services to be turned on or something. He said this would take under an hour and it's been almost 2, still saying "no service". Please can someone help get my SIM fully up and running? Thanks,

1
M
Civilian
4 years ago
Gracesteer
Civilian
GracesteerCivilian
asked in Community Archive.

help...

My phone speakers are working with music and through aux. Calls are working but only through an aux speaker. But calls arnt working through my own phone speakers. Why is this?

3
Kevin
Newbie
4 years ago
latestscoop
Civilian
latestscoopCivilian
posted in Community Archive.

WiFi Calling on Pixel 2 and Pixel 2 XL

Has anyone got the Google Pixel 2 and Pixel 2 Xl WiFi Calling to work on ID? Is it as simple as just enabling this under settings? Both the Google Pixel 2 and Pixel 2 XL support WiFi calling out of the box, although they are not on the list of phones available on the ID WiFi Calling page. Is the page just out of date or do they in fact not work with ID WiFi Calling?

19
U
4 years ago
T
Trevlev
asked in Community Archive.

US Phone

I have a friend moving too the UK from the US for a few months, she owns a Note 10 plus with the model number SMN975UZKAXAA which is unlocked, and is wondering if she would be able too use a Sim only deal on the ID network in the UK without issue.

3
Kevin
Newbie
4 years ago
I
Civilian
Ibrahim hussainCivilian
asked in Community Archive.

Can't receive international texts

HI I'm in Australia. I had received all text from Pakistan for 2 months. And it stopped now.im unable to send or receive any msg now. I have recharged it as well. Kkindly help .thanks

3
Phil
iD Mobile Employee
4 years ago
G
Civilian
GeckoCivilian
asked in Community Archive.

‘Call Failed’ when calling out and midway through conversations. Phone has full coverage.

I often get a ‘Call Failed’ screen message when calling out and sometimes a call cuts out midway and I get the same message. My phone has full signal at the time. I’ve added a photo of the screen message.[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/62113164-f2d7-4b93-a81c-cf35e467b6cc.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/62113164-f2d7-4b93-a81c-cf35e467b6cc.jpg[/img]

1
Phil
iD Mobile Employee
4 years ago
J
John2019
asked in Community Archive.

Information

Hi i was late with my payment. And made it last nite. But my sim is still not active despite the app and website showing payment

1
Phil
iD Mobile Employee
4 years ago
Taylor21
Taylor21
asked in Community Archive.

Delivery date Sunday order

Hello if I ordered my phones today (Sunday) when will my phones be delivered??

1
Mohammed
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive.

It’s September 5th, which means it’s the International Day of Charity!

Officially declared in 2012, International Charity Day is a time to come together as a community, raise awareness, and celebrate the vital work that organisations, individuals and volunteers do to make the world a little bit better. To celebrate International Day of Charity, we at iD Mobile Community are donating £250 – but we’re letting you decide which charity we donate to. All you have to do is vote for the charity you’d like us to donate to, and the one with the highest number of votes wins. You’ve got until [b]midnight on Sunday 8th[/b] to decide, and we’ll keep you posted on which charity has the most votes. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/356a30a9-6633-4811-b267-3660ed63e44d.png[/img]

3
G
Newbie
4 years ago
G
Civilian
grom576Civilian
asked in Community Archive.

SIM will not register in old(ish) phone

My mother in law has a Doro 506 large button phone that is unlocked but will not recognise the iD mobile SIM at all. The SIM works fine in a modern smartphone but is completely non-functioning in her phone. She absolutely will not use any other phone! She has 4 of these (3 spare) so if the SIM will not work I am left with no choice to but to cancel the contract and she'll back on GiffGaff (which works perfectly). A shame as it will have been a complete waste of time. If you've supplied something that can't be used, do I get my money back?! What do I do? Cancel immediately?

2
G
Civilian
4 years ago
Kakes23
Kakes23
asked in Community Archive.

I have just joined but my iphone is still connected to giffgaff carrier

I’ve recently just joined ID mobile but I can’t seen to able to use my phone unless I have no sim inside or out my old sim back in which was Giffgaff which says no service since Giffgaff had given my old phone number to someone else and my iPhone 6 is saying sim not supported everytime I put in ID sim in so I’m wonder how do I get my new sim to work because I am paying monthly and would like to able to use it. thank you if anyone could help me

3
Y
Newbie
4 years ago
N
Civilian
NickPCivilian
asked in Community Archive.

Port issue from 3

After 3 working days, my port from 3 to ID is still causing problems. I can make calls but still cannot receive them. Instead they all go to voicemail. What is taking so long? Very poor service and chatline is closed in the evening! Help...

3
Ryan
iD Mobile Employee
4 years ago
FodenA
Civilian
FodenACivilian
asked in Community Archive.

Web based chat service

Do you plan to offer a web based chat service? Holding times are very long when phoning customer services direct.

4
Mohammed
iD Mobile Employee
4 years ago
Terms & Conditions