My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18794 Topics

PEECEE
Civilian
PEECEECivilian
asked in Community Archive

Problem with text messages

Both my son and I are both with ID Mobile. When I send a text to him I get the response ‘The message will be delivered once the recipient is online, You can also send as an SMS/MMS instead’Can someone help please? Thanks.

3
Kevin
Newbie
3 years ago
unhappy also
Civilian
unhappy alsoCivilian
posted in Community Archive

PAC Problem - Wrong

another unhappy customer requesting PAC code and getting 2 that dont work  .. tried online and got error message every time , really poor customer service , tried the 65075 number too and phone rejecting the message !!

1
Kevin
Newbie
3 years ago
H
Civilian
hall1985Civilian
asked in Community Archive

Proof of Purchase for insurance repair

Hi there,I need to obtain my receipt for my phone for the insurance company so i can get it repaired.anyone on here know how i can get it. Many thanksGlen

1
Kevin
Newbie
3 years ago
A
Civilian
AxarquianCivilian
asked in Community Archive

30 day sim only contract required for just one month

Hi, I would like a SIM for just one month, if I sign up for a 30 day contract how do I immediately cancel it (to give you 30 days notice). When is day 1, when I place the order or when I put the SIM into a phone ? ?

1
Kevin
Newbie
3 years ago
Julieluckman
Civilian
JulieluckmanCivilian
posted in Community Archive

Ending my contract with ID

Hi Kevin what information do you want to know as you have asked for and when do I get my pact code to keep my number

3
Kevin
Newbie
3 years ago
C
Civilian
cartert3Civilian
asked in Community Archive

Delivery complaint

I ordered a phone on 04th Oct, Im now told it is out of stock but this was never mentioned when placing the order. I'm unable to contact you via live chat as I don't have an ID Mobile number yet and no one is replying to my emails. I have already been charged £100 up front cost and have no indication when the phone will be available.Can you contact me to advise when the phone will arrive or how I can cancel my contract. RegardsTim

3
Kevin
Newbie
3 years ago
M
Civilian
MissLCivilian
posted in Community Archive

New contract - What's happening?

I placed an order  last Thursday. The money came out of my account the very next day but have not heard from ID. It seems very strange that orders take so long to process and there seems to be no way to check progress or reverse the transaction. 

1
Kevin
Newbie
3 years ago
H
Civilian
harry25Civilian
asked in Community Archive

PAC code expired and account disconnected - unable to request new Pac code to transfer old number to new network

About a month ago i requested a Pac code as i was switching to a new network and i also disconnected my account as i thought i no longer needed it. Fast forward a month my new network apparently did not receive my pac code and i am unable to receive a new one as my id account was disconnected.  i have seen another person have a similar issue but was able to reactivate their account to get their previous number - https://community.idmobile.co.uk/topic/show?tid=35098&fid=18.I would really appreciate if i could do the same as the number is very important to me and has been with me for a very long time, I've had no help through the customer service team and have been with id mobile over 2 years with no issues previously. 

4
H
Civilian
3 years ago
K
Civilian
KnotCivilian
asked in Community Archive

Text not working with WiFi calling

Just moved to ID mobile  as I live in a mobile NotSpot and my previous network did not offer Wifi calling, particularly irritating  as I have missed numerous banking & medical text’sWifi calling is working fine on my phone however I'm still having problems receiving text’s in a reasonable time e.g. I had extreme difficulty in setting up my.IDmobile because the security pin sent by text took 12 hours to arrive on my phone.I have looked on the Get Your Settings page for my phone and checked the settings are os they should be and  all looks well with one exception- the contact detail for iMessage  shows the original number supplied with the SIM (although it is greyed out) - I did have IDmobile change the  SIM card  phone number to my original number using a PAC code - as far as I am aware iMessages (although NOT part of Wifi calling) is still working OK.My phone is an iPhone SE first generation currently running iOS 13.7This problem is slightly difficult to test as most of my regular

5
K
Civilian
3 years ago
B
Civilian
Billybee68Civilian
asked in Community Archive

wi-fi

My phone won't connect to house wi-fi, I've phoned my broadband provider and there is no issues with them after they ran some checks plus the other devices in my house are connected 

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
AxarquianCivilian
asked in Community Archive

Fair Usage Policy while roaming

Hi, The Fair Usage Policy states:“if you roam more than you use your phone at home (we mean in the UK) over a 4-month period, we might think you’re permanently roaming”.Not completely clear what this means, am I right in assuming it is time based, i.e. if you use your phone more days abroad (irrespective of volume of data/calls) than in the U.K. in a 4 month period you may be suspected of permanently roaming.  If this is the case in a 4 month period where there has been roaming how are days counted where there has been no usage, are they seen as roaming or non roaming days ?Do I even need to be concerned as the Policy then goes on to say “we'll also ask you to provide some sort of proof that you have strong ties to the UK, like a UK bill or bank statement”, I live in the U.K. so I can do this so it would appear I could roam without restriction ! Can anyone clarify ?

1
Ryan
iD Mobile Employee
3 years ago
N
Civilian
NevansCivilian
asked in Community Archive

Cancel Account

Hi,I am unable to cancel my account via app or web login as I no longer have the sim card and did not previously create an account. I am unable to contact anyone via online web chat or customer service phone numbers, and i cannot login on line to disconnect and dont have the app.I wish to simply close my account.  

1
Kevin
Newbie
3 years ago
D
Civilian
Damian PutsonCivilian
asked in Community Archive

Cannot log in details have been hacked - Want to close account but can't talk to anyone at ID Since March

Reposting as original issue written here under Partner’s name and cound not be resolved unless under my name. HiBack in March my log in details for my account stopped working, we thought we had forgotten them but it seems more like they have been hacked.  With no support from ID available at all I cancelled my direct debit to be safe in case we were hacked.I have since had two threatening letters but the number on the letters to talk to you about it is out of action  .  I then noticed my credit score was decreased.  I tried to get in touch with ID via Facebook but they just said try here (again).Eventually I paid the ten pounds thinking that would be the end of it but I have since received a new invoice.  This is going to go full circle again.  How do I get this account cancelled when Myaccount wont work as I’m hacked there isn’t anyone I can talk to??  Kevin iD Mobile Employee 1500 replies 7 days ago Hi @Louisetu What made you think you had been hacked?  Have you had to report somet

1
Ryan
iD Mobile Employee
3 years ago
Mobi63
Civilian
Mobi63Civilian
asked in Community Archive

Change of name through Marriage

My name needs updating on the system? I married  2 years ago and submitted my marriage certificate soon after, yet I’ve noticed that my details have not been updated on the system?

1
Ryan
iD Mobile Employee
3 years ago
J
Civilian
JuliepCivilian
asked in Community Archive

Account assistance

My mums account was managed by my husband, who has passed away. So she doesnt have any access to her phone bill etc or the app. Need to change bank details too.

1
Kevin
Newbie
3 years ago
Deeone
Civilian
DeeoneCivilian
asked in Community Archive

Cancel

I want to cancel my order which is id sim monthly upgrade cost 18 £ . I changed my plan which ive done it today . I just want to cancel before it arrives to my address . Can you please help me wth this ? It links also in my debit card . I just want to cancel it as soon as posible. 

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
saeed1234Civilian
asked in Community Archive

Fraud

Hi,I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone contracts set up using my details with various providers.  The live chat does not work on the IDMobile website and I cannot find an email to contact or a number to call where it is actually possible to speak to someone.  How do I go about reporting this and get the account closed?Thanks

4
Kevin
Newbie
3 years ago
steveupton2710
Civilian
steveupton2710Civilian
asked in Community Archive

Can't access my bills. ID refuse to acknowledge me but I have received debt recovery letter. How can I see what I owe?

I bought a SIM for my son. I can’t remember if it was registered in my name or his, but I pay all the bills. He asked if he could upgrade it and I repeatedly tried to discuss with ID and gave all my details and those of my son to Live chat but they would not deal with me. I therefore cancelled the Direct Debit and purchased a new SIM from ID. Now  I have received a debt recovery letter but still don’t know what the bill is for or how to pay it. please help.

7
Kevin
Newbie
3 years ago
D
Civilian
Deborah DoyleCivilian
asked in Community Archive

cancellation of contract

I would like to cancel my contract. Can someone please get in touch with me please!

9
Kevin
Newbie
3 years ago
damian_ewer
Civilian
damian_ewerCivilian
asked in Community Archive

cancellation

I am going around in circles and cannot contact anyone or get any answers. Please contact me reference the following: The dd has been cancelled as I have not used this number for a long time. I have tried to phone the following numbers:0901 545 51260800 049 02500333 003 777701274 957079 (lucas credit)As I do not have this number anymore you cannot send me an SMS code.As I do not have account details anymore I do not know what bank account it was paid fromI do not know my username as I have never used itA cynic might suggest you make it this difficult so your clients are unable to leave (as repeated on your community pages)Over to you……..but I won’t hold my breath

1
Kevin
Newbie
3 years ago
kmac
Rookie
kmacRookie
asked in Community Archive

no chat service, have bill question

i paid twice in error in august but am still being billed as if only one payment made. my service has just been turned off today because i am not prepared to pay the requested amount{s} yes, that is right, im asked for one amount on the app but a different amount via text message from Id. ive been with this company for years and must admit its been fine until this pandemic. how is a person supposed to contact them if they cut off your service and there is no chat or anyone to answer a phone.? i live alone, am unwell and need my phone. how am i to sort this? i know i am not alone in this but it is still extremely annoying!

1
Kevin
Newbie
3 years ago
ChrisToon
Civilian
ChrisToonCivilian
asked in Community Archive

Charity donations via text

Hi, I have twice tried to donate to charities using a text msg defined via the TV programme that is raising the funds ie Children in Need.On the first occasion my text failed and was charged the txt fee with ID stating it eventually worked.On the second occasion it appeared to work first time with the fee taken again.On both occasions however, only the text fee was takenI expected to see the text fee and the amount of the donation on my bill otherwise surely the charity is not receiving anything from me. I tried to explain this to the ID operator but got knowhere other than the person asking me to check if the company requesting the donation had received it.Can anyone advise please especially as ID have effectively charged me for doing nothing and whilst the text fee is minimal the principal is there.ThanksChris

1
Kevin
Newbie
3 years ago
Jackig
Civilian
JackigCivilian
asked in Community Archive

sim not delivered

Placed an order a week ago for a Sim for my mum, it still has not been delivered. Tried to call you but your call centres are closed. What can I do?

1
Kevin
Newbie
3 years ago
R
Civilian
Riakaurgill01Civilian
posted in Community Archive

credit score

hi, I purchased an ID MOBILE sim through carphone warehouse which I cancelled in March this year and now on my credit score is showing outstanding balance of £1 and it’s effected my credit score. I have since paid ID MOBILE the £1 and the account shows £0 balance, is there anyway my credit score can be adjusted to show settled.

5
A
Newbie
3 years ago
D
Civilian
DanfountainCivilian
asked in Community Archive

temporary internet

Hi. I really would like to buy the unlimited internet to use whilst on holiday or if my home internet is down.So it would only be temporary. Would I have to cancel straight away so it only lasts 30 days? When I needed it back could the sim be reactivated? Or would I need a new SIM each time? Dan

1
Kevin
Newbie
3 years ago
Terms & Conditions
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