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My iD.

Everything you need to know about iD Mobile.

25937 Topics
S
Civilian
SABRINA MOORECivilian
asked in Community Archive.
Billing issue

I have been sent  message that you have had issues processing my last bill.What should I do as I work long hours. I am happy with my simple capped plan where I pay £3.99 A month and this is giving me a headache with the threat I need to login and update or I'll be charged.

1
Ryan
iD Mobile Employee
3 years ago
Isabelle Z
Newbie
Isabelle ZNewbie
asked in Community Archive.
Buying a new phone but keeping my sim only ID deal

I am looking to buy a new phone from ID but want to keep my pay as you go sim.How do I go about it.It’s NOT an upgrade, as I never bought a phone from ID before. 

3
Kevin M
Legend
3 years ago
Isabelle Z
Newbie
Isabelle ZNewbie
asked in Community Archive.
WRONG PAC NUMBER

QUESTION FOR KEVIN !!!! Hi Kevin,I just joined ID Mobile 2/3 weeks ago but I want to leave already because I need to buy a new phone and I found a better deal on Vodafone. HOWEVER, when inputting my pac, that looks like a Virgin, VRG Pac code, Vodafone can’t proceed and says the numbers don’t correspond.HELP ME PLEASE !!!!!! I really need this number for the little business I still get in these trying times. 

1
Kevin M
Legend
3 years ago
V
Newbie
Vetoni66Newbie
posted in Community Archive.
First bill

Hi there i would like to know when is my next bill and how much it will be,it is confusing, i just joint , one email telling me on 17 oct, the other one 02 nov. 

1
Kevin M
Legend
3 years ago
G
Newbie
Gstar1829
asked in Community Archive.
canceling my contract

Hi I’m trying to cancel my contract early. I’ve gone to my accounts and end plan but just keeps spinning.. 

1
Kevin M
Legend
3 years ago
AriAhmed
Newbie
AriAhmedNewbie
asked in Community Archive.
Changing PAC to STAC

Hi there,I have requested PAC code by mistake, however, I want to cancel my contract immediately so now I want to choose STAC, so while I want to generate STAC giving me this message: STAC cannot be generated as PAC already exists. could you please tell me how to go beck and active STAC.regards

1
Kevin M
Legend
3 years ago
Briggs
Newbie
BriggsNewbie
asked in Community Archive.
lost my phone and login details

Hi. Lost my phone and been trying to cancel the my contract but getting nowhere online as I don't know my login details and my email isn't recognised ( even though I get ID mobile emails) 

1
Kevin M
Legend
3 years ago
S
Newbie
stephenimrieNewbie
asked in Community Archive.
Security code to register on iD app

How do I get this? Will the text with the code arrive on my new phone even though I haven't set it up yet with new SIM etc. When I am setting up the new phone, it only has WiFi connection? Do I need to be connected to the network to get the SMS. Thanks

4
Kevin M
Legend
3 years ago
Adamsteelesg
Civilian
AdamsteelesgCivilian
asked in Community Archive.
paying for ex wifes phone

I took out a contract for my ex wife a few months ago. Since breaking up she is refusing to return the phone. I am unable to access chat because I cant log in and I am unable to log in as I cant set a new password because ID send a verification code to the phone which she will clearly not provide to me. I am desperate to speak to someone. Please help

1
Kevin M
Legend
3 years ago
W
Civilian
wtfCivilian
asked in Community Archive.
Number not being transfered

I requested for my number to be transferred from giffgaff 7 days ago. I am still waiting and have found it very hard to speak with a real person to sort my problem out. Please can a member of staff contact me ASAP? 

1
Kevin M
Legend
3 years ago
S
Newbie
Sam123Newbie
asked in Community Archive.
Unable to send text messages properly on a new iPhone

Hi there,   I ported in my old number to my new iphone, but the number that the ID Mobile sim card came with is still the dominant number on all icloud and messaging parts of my phone. It’s grey, so unable to be deleted, and I can’t seem to add the number I ported (which all my contacts have as me)… It seems to disappear after I restart the phone.   This means that messages won’t send, or will send after a long time, but will send triplicated, so 3 messages at one time.   In addition, my imessages and facetime calls won’t go through as the number I ported, by my icloud email address, no matter what I try. Rather frustrating all round.   Any help much appreciated.

4
Kevin M
Legend
3 years ago
JoeLyons99
Newbie
JoeLyons99Newbie
asked in Community Archive.
Out Of Stock Samsung S10

Just ordered the Samsung S10 online and received an email saying it is out of stock but should be available soon? So, how soon is soon as my current phone contract runs out in a week or so, so will I receive my phone before then?

12
T
Newbie
3 years ago
Marcus Robson
Newbie
Marcus RobsonNewbie
asked in Community Archive.
live chat - phone stock issue

My phone is out of stock and I cant speak to anyone to change or cancel

1
Kevin M
Legend
3 years ago
Nabeel
Newbie
NabeelNewbie
asked in Community Archive.
EXPIRED PAC

Hi, When I request my PAC from iD, it sends me a PAC which expired a month ago. I have tried re-requesting the PAC but I keep getting sent the same expired PAC. Please help.

3
Will
Legend
3 years ago
Hellothere
Civilian
HellothereCivilian
asked in Community Archive.
early upgrade - SIM change?

I bought an early upgrade and my new phone has arrived… am I waiting for another sim? If so when will it arrive? 

1
Kevin M
Legend
3 years ago
D
Newbie
DiabyNewbie
asked in Community Archive.
Upfront costs

Why front cost are expensive when  you want to upgrade your phone with a better one like note 20 or S20

3
Will
Legend
3 years ago
SaulFowler
Newbie
SaulFowlerNewbie
posted in Community Archive.
WOEFUL customer support

I switched to ID at the beginning of May. I have had two SIMS from them so far and neither have worked.  I know we are in a difficult time, but the support I have had from ID to get me up and running on the network has been woeful. All support is by email and it takes two days at least for each email to be answered. I’ve been asked the same questions over and over again and have been told the Technical Team are looking at my issue multiple times but still no solution to my problem, leaving my phone unusable unless I am near WiFi. All requests for someone to call me, rather than play perpetual email tennis,  have been ignored. Finally I think we got somehwere yesterday when it was finally revealed that my SIM is not connected to the network. But as usual, rather than fixing it I got the ‘we’ll be in touch in two days’ line. Too late guys - I’m leaving. If you’re thinking of switching to ID I’d consider waiting until you can actually talk to one of their support team. Otherwise I’d stead

3
Will
Legend
3 years ago
P
Newbie
Pam85Newbie
asked in Community Archive.
Bill - Twice charged

Hi my account has been charged twice one on 24th September and one today 30th of September, i need a refund and also need a number I can call, i don't need a live chat as its a robot, i need to talk to someone or an email address to send a message 

15
Will
Legend
3 years ago
B
Newbie
Bexy1987Newbie
asked in Community Archive.
When is it arriving?

Had this now for 10 days is anything on it's way??Thank you for choosing iD.We apologise that due to the popularity of our current offers, we're currently experiencing minor delays in processing orders ready for dispatch.We are confident however that we will be able to prepare your order in the next 3-5 days. We'll email you again to confirm when your order has been successfully processed and dispatched.If you gave us a PAC or STAC when you purchased your plan, don't worry it won’t be submitted until your order has been dispatched.Once again thank you for being an iD customer, and we apologise that on this rare occasion we have been unable to provide our normal delivery service.The iD Team

4
Will
Legend
3 years ago
Marj1950
Newbie
Marj1950Newbie
asked in Community Archive.
Cancelling a plan - bereavement

My husband has died and i want to cancel his phone contract

3
Will
Legend
3 years ago
M
Newbie
MarkPollardNewbie
asked in Community Archive.
No incoming calls or texts after number port

Hi, I’m unable to receive calls or texts after porting over my number from Virgin Mobile a week ago. I’m a new customer of ID Mobile.  I can call out and use iMessage but can’t receive calls or texts.  I have tried removing my SIM and restarting the phone, leaving for 5 mins without the SIM in then turning off, putting the SIM in and restarting.

7
Will
Legend
3 years ago
E
Newbie
ElioFreitasNewbie
asked in Community Archive.
Upgraded but no confirmation

Hello I just upgraded to a new phone but didn't get an email confirmation. This was on Wednesday so it's been more than 24 hours.Thank you

5
Will
Legend
3 years ago
C
Newbie
C2DOBZNewbie
asked in Community Archive.
out of stock S10

Hi I ordered a Samsung galaxy S10 off you you on the 29th of September,  you've taken the money from my bank, but still haven't heard anything.Just want to know when am I going to receive my phone? Why is it so hard to speak to a real person? My initial contract finishes in 2 weeks time.Please could someone get back in touch soon as possible.

3
Will
Legend
3 years ago
K
Newbie
kmccreadyNewbie
asked in Community Archive.
I want to unlock my handset?

I have an old iPhone 5s handset that I would like to give to a family member can you unlock it please

3
Will
Legend
3 years ago
E
Newbie
ElioFreitasNewbie
asked in Community Archive.
No order confirmation

Hello, I ordered an upgrade for a mobile phone on Wednesday and I got an email saying the order is being processed, but since then did not get a dispatch email.Its been almost a week and I still don't know if I will get the phone or not.I already tried to contact the Live Chat but I always end up with the Chat Bot which doesn't help much.Has the upgrade been processed or not? Can you help me please. 

4
Will
Legend
3 years ago
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