My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18803 Topics

H
Newbie
henaghanrNewbie
asked in Pay As You Go

Ukraine Refugee Joining ID Mobile

Morning All,Does anybody have experience in joining ID Mobile without 2 years UK address?We have a guest staying with us who has just arrived in the UK. Many Thanks,Rob H

1
WelshPaul
Legend
1 year ago
P
Civilian
philius99Civilian
asked in Community Archive

Direct Debit Being Taken Early

Hi All,This is maiy aimed at ID Support but my Direct Debit date is set to 27th each month according to the app but it is consistently taken around the 18th instead. Any suggestions?Thanks,Phil

2
Rory
Newbie
1 year ago
G
Newbie
Gp12Newbie
asked in Community Archive

mfa and otp

Just moved from vodafone to idmobile and I'm not receiving any one time passwords from any of the various websites I use. Texts and calls from friends are working fine. Can you help?

9
andewhite
Legend
1 year ago
G
Civilian
Gabylonie16Civilian
posted in Community Archive

ipone blocked

Hii lost my phone in a club in Glasgow on Friday night , but was handed in and I picked it up on Sunday, before I knew they had it I went to Carphone warehouse on the Saturday asking for a replacement as I pay insurance. I cancelled the new phone being sent to me today but noticed my phone only works when there is wifi as it comes up with no service and doesn’t allow my data to work? Please can you unblock my phone?

1
Rory
Newbie
1 year ago
Jo Robson
Civilian
Jo RobsonCivilian
asked in Community Archive

Unable to receive text messages

I am no longer able to receive text messages from various networks including Giff Gaff but can receive messages from some networks including EE. I was receiving them fine from everybody until around 6 days ago.  I have tried clearing the cache and data and taking my SIM card out and restarting but nothing is coming through. Please can you advise. Thank you.

10
andewhite
Legend
1 year ago
Elsie Hughes
Civilian
Elsie HughesCivilian
posted in Community Archive

Lost SIM before activation

The letter my SIM came with was thrown away by someone in my household before I could activate it! How do I get a replacement SIM?

1
WelshPaul
Legend
1 year ago
S
Civilian
Sara1Civilian
asked in Community Archive

bill

Wrong  bill 

2
S
Civilian
1 year ago
D
Civilian
DjayCCivilian
asked in Community Archive

£30 Amazon gift voucher

Hello,I took out a 12 month Sim only deal (12 Gb, unlimited calls and texts) back in mid-Feb. As it was advertised on MSE, it claimed that after 3 months, you would receive a £30 Amazon gift voucher.However, I still haven’t received my voucher and when taking out the contract, I done it directly through the ID mobile site, so I am wondering what has happened? When I received the contract plan from ID mobile, all mention of the deal seems to have disappeared. I’m wondering if this is some sort of system error, or whether it’s false advertising? I realise at this point the deal is no longer active for new customers, but here is a link to where I found said deal:(https://www.moneysavingexpert.com/mobiles/cheap-sim-only-contracts/)

8
Kash
iD Mobile Employee
1 year ago
Matty Birks
Civilian
Matty BirksCivilian
asked in Community Archive

Cancel the Cancellation

My plan has been put on notice for cancellation.  I'd like to cancel this previous request as I am having a change of mind and might look to upgrade or change / renew the old existing plan which completed compulsory contract in February. 

1
andewhite
Legend
1 year ago
Russell Alderton
Civilian
Russell AldertonCivilian
posted in Community Archive

refer a friend

How do I sign up? Link doesn't work?

3
Russell Alderton
Civilian
1 year ago
Keegan Woodhouse
Civilian
Keegan WoodhouseCivilian
posted in Community Archive

paid bill not working

I have paid more than enough for my id mobile bill and it’s not going on and said I have not paid it.

4
Rory
Newbie
1 year ago
Meg Doyle
Civilian
Meg DoyleCivilian
asked in Community Archive

hotspot

For some reason everytime I try connect through my hotspot it doesn’t work? It doesn’t allow other phones to connect to my hotspot and if trying to connect my tv, it still doesn’t work.

1
andewhite
Legend
1 year ago
P
Civilian
Patrycja1993Civilian
posted in Community Archive

order

I just receive this email.. Everything is fine with my order? Thanks for shopping with iD Mobile.We have now processed your order. You will receive an update with tracking details once it has been dispatched.We hope you enjoy your purchase.Kind Regards,The iD Team

1
Rory
Newbie
1 year ago
Shannon Pemberton
Civilian
Shannon PembertonCivilian
posted in Community Archive

direct debit

Why has my direct debit typed to be taken out when I changed it last month to be took on 27th so why is it still trying to take 

1
Rory
Newbie
1 year ago
J
Newbie
J-Man2022Newbie
asked in Community Archive

Can't login, don't know the number, need to cancel.

I also wish to cancel my contact. I have apparently been paying for this for a while now however have never used it. I have my account number however I am unsure what my phone number was as I, again, have never used it and forgot about it for a while. However after having cancelling the payments I am now told that doesn’t stop the plan. I have tried using the Live Chat however this does not work. Needs done ASAP please.

1
andewhite
Legend
1 year ago
Ryan Lintott
Civilian
Ryan LintottCivilian
asked in Upgrading or Changing Your Plan

Ryan Lintott

I have tried to upgrade my phone but I'm getting an email saying that you need to speak to me and a phone number to call. I have tried to call a few times, but it's not getting through. Why is it not letting me upgrade my phone?I have done it twice, I would only like to have one new phone 

1
WelshPaul
Legend
1 year ago
Rebecca Austin
Civilian
Rebecca AustinCivilian
asked in Community Archive

Order

Hello i jVe just placed an order for a contract and realised that i have selected the wrong account for the direct debit. I have tried to contact but the lines are closed. Contacted through Facebook messenger who said he has cancelled the order but when asked for confirmation of the cancellation he cant send an email or text message. And said to use the Facebook chat as official proof of it being cancelled.and to reorderAnd then 5 minutes later i recieve an email accepting my order. But i havent and dont want to reorder until i have proof of the cancellation first. 

1
WelshPaul
Legend
1 year ago
M
Civilian
mattwiCivilian
asked in Community Archive

Partial number port after 3 months

I have moved from 3 months ago - and still my number hasn’t fully ported? How is this possible? 

5
Rory
Newbie
1 year ago
Alan Brigham
Civilian
Alan BrighamCivilian
posted in Community Archive

Terrible Customer Service

My experience of customer service has been terrible.  My mobile was stolen and I wanted to make sure that I had blocked my number and locked my mobile.  FIVE TIMES I was told by the ‘agent’ that she was reactivating my account so that I could use my telephone.  She was not reading what I was typing, getting it so wrong that I doubted whether she was actually English speaking, or not.  When contacting Customer Services they ask what you want to discuss and you have to type it in twice.  Why; I simply do not know?  It was certainly not being read by the agent.  I asked about a replacement SIM.  I was told that it would take at least three days to arrive and that here was no quicker way to get one.  Apparently there is, I have since discovered; just go to ‘Currys’ and pick one up over the counter.  Why did the agent not know this?  Six days later I have given up on waiting for a new SIM to arrive (did she actually order one for me?) and now pay my hard-earned to ‘giffgaff’.Such a shame re

2
Rory
Newbie
1 year ago
O
Newbie
old smoothieNewbie
asked in Community Archive

data allowance full and phone says i have no wifi .

the phone is on 5gb max allowance and will not let me have a wifi connection .. i have upgraded my simm only account and also added more data on an add on but still not giving me wifi

2
Rory
Newbie
1 year ago
Lynn Rendell
Civilian
Lynn RendellCivilian
posted in Community Archive

problems after setting up phones

Set up phones requesting old numbers. New numbers given to our dismay. Also phones still say No service after 72 hours. having been told it would take up to 24 hoursd. We need to use our phones!!! 

20
Lynn Rendell
Civilian
1 year ago
C
Civilian
Charlie ChantCivilian
asked in Community Archive

How can I unlock my old iPhone?

I had an iPhone 5 SE with ID mobile a few years ago and have since upgraded.  I would now like my daughter to be able to use it with a pay as you go sim card we have from another service provider.  Please can you give me details of how we can do this.Many thanks,  Charlie

2
andewhite
Legend
1 year ago
William Lewis Carin
Civilian
William Lewis CarinCivilian
asked in Community Archive

activation

My new replacement sim won’t activate, I had the text to say it would be done in 24 hours and I would get another text to verify that. It’s been over 24 hours and it’s not activated.

1
Rory
Newbie
1 year ago
Paige Life-journey
Civilian
Paige Life-journeyCivilian
asked in Community Archive

why have i been charged extra for vat

I recently upgraded my phone and agreed to a £42.99 contract. For this month, I have an extra charge which says it's for vat at 20%. I have no extra charges on the breakdown on my bill so can you please tell me why this is?

1
Rory
Newbie
1 year ago
P
Civilian
PaulostaCivilian
posted in Community Archive

connection

Good afternoon, can you please help me with such a problem. Iv got mew sim card. I can call or use internet but noone can ring methanks 

1
Rory
Newbie
1 year ago
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