My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20931 Topics

Jack Darburn
Newbie
Jack DarburnNewbie
asked in Your Phone & SIM.

pac code

I can’t get my pac code , I’ve tried to use the chat as I’ve been told to but it won’t work as I can’t get through to anyone but it says there’s no one available but doesn’t even let me wait to speak to someone , I can’t text on my id because my contract has ended and I’m really sick of this. Can someone please contact me and help me sort this out 

2
Kash
iD Mobile Employee
1 year ago
D
Newbie
Dirk_68Newbie
asked in Your Phone & SIM.

Calls going straight to voicemail

Hello all. Calls are going straight to my voicemail all of a sudden. I was expecting an NHS call yesterday that failed to come until they called my landline and informed me. I've since missed other calls too. I can make calls OK and I just found out I can receive calls if I switch on mobile data. Does this mean it's a problem in my area? I've taken out my sim and put it back. I've reset network, I've restarted phone, used airplane mode etc but still no calls. Can anyone help? Many thanks. 

7
Kash
iD Mobile Employee
1 year ago
M
Newbie
Michael WardNewbie
posted in Pay As You Go.

Mike the Bike

 I am an old person who struggles with modern tech. I have been trying to speak to BOT, sending messages, registering, phone calls, all to no success. All I want to do is pay for a sim card renewal, you would not believe how difficult a thing could be, they do not even recognise their own phone number/

4
Kash
iD Mobile Employee
1 year ago
Lynnzi best
Newbie
Lynnzi bestNewbie
posted in Your Phone & SIM.

lost my phone

Hi I have lost my phone and my id sim is in the phone can I please have a new sim sent out too me 

3
Kash
iD Mobile Employee
1 year ago
Helen Brannigan
Newbie
Helen BranniganNewbie
posted in Your Phone & SIM.

New Sim issues

I have just got a new Sim for ID and have had nothing but issues. My old number hasn’t transferred after 2 days, I am getting emails to update the app and it won’t let me register when I try to go in saying my information is wrong. Now it’s saying my latest bill is £46 and it’s supposed to be £8 per month. I can’t get I. To anything to ask or check what is going on. Can anyone help please?

3
Kash
iD Mobile Employee
1 year ago
I
Newbie
IreneMksNewbie
asked in Your Phone & SIM.

Account Registration

Is it possible to register 2 accounts using the same email address.  Both myself and wife have contracts with iD Mobile but only one of us can create an account.

2
Kash
iD Mobile Employee
1 year ago
Mansour Khan
Newbie
Mansour KhanNewbie
asked in Your Phone & SIM.

Sim card not delivered

I have placed the order 3 days ago and didnnot get any updates regarding the delivery of the sim can still, my number has alrwady been ported from the previous carrier to the new one as a result there isnt any network on my handset

2
Kash
iD Mobile Employee
1 year ago
hobbo
Newbie
hobboNewbie
asked in Your iD Mobile Account & App.

One Time Passcodes not coming through

Hi, As others appear to have experienced, I have recently moved from 02 to ID and my Santander OTPs are not coming through and I can’t access my bank. Please help. Dan 

17
Kash
iD Mobile Employee
1 year ago
L
Newbie
lee1109Newbie
asked in Your Phone & SIM.

loud speaker needed in voice calls

Whenever I make or receive a voice call the recipient or the person that called me cannot hear me (I hear them) unless I activate the load speaker. When the connection is made I am then able to deactivate the loud speaker. i have Sony 10 iv

1
Kash
iD Mobile Employee
1 year ago
R
Civilian
Rena2345Civilian
asked in Pay As You Go.

Cannot contact id mobile

I have some changes in my plan coming up. Since I was unable to contact I'd mobile after trying for days I have decided to leave. I have returned my handset and need to know the status of my account. Am I automatically on pay as to go? What rate am I operating on? What will my final bill look like? What is my contract status. Quite frustrated I cannot contact these people I need to move on to a better provider smh.

4
Kash
iD Mobile Employee
1 year ago
Steve C
Newbie
Steve CNewbie
asked in Your Phone & SIM.

Email not working under iD mobile coverage

Since I have used an iD sim in my iPhone for several years now. In all that time I have not been able to send or receive emails via the mobile network. I use IMAP/SMTP using the Apple Mail. Everything works fine when linked via wifi, but not under mobile coverage - anywhere, regardless of signal strength. I have lived without it for ages, but now I’d really like to get this fixed.Does anyone have any tips on getting email to work via the mobile network? What could be getting in the way?Thanks

4
Kash
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive.

Emergency Alerts Test Message Not Received

We understand that some customers didn't receive the Emergency Alerts test message at 3 PM as anticipated. But don't worry! This was simply a test to identify and resolve any issues, and we're collaborating with the appropriate government agencies to guarantee the system works seamlessly in future.

766139
E
Civilian
1 year ago
Tom Osburn
Civilian
Tom OsburnCivilian
posted in Pay As You Go.

old nukber not transferring

I’ve changed sim over to you and it’s not letting me transfer my old number even though I have put in all information including PAC code

1
Kash
iD Mobile Employee
1 year ago
Leon Hambly
Newbie
Leon HamblyNewbie
posted in Your Phone & SIM.

no Internet connection

I’m trying to get hold of you I have no Internet connection. I change my plan today if I’ve got no Internet for tomorrow I’ll be leaving

1
Kash
iD Mobile Employee
1 year ago
Kate Pope
Newbie
Kate PopeNewbie
asked in Pay As You Go.

Error 38

Hi, Hoping someone can help me please. I have added a bundle twice to my pay as you go I. D Sim which gas cost £20 now. However it's made no difference to the ongoing problem and it's still not allowing me to make any calls, send texts and no Internet? Everytime I try to send a text it says error 38.I have tried turning off my phone, resetting, removing Sim card etc and it's still not working. Can ID mobile reset and check asap please? 

5
Kash
iD Mobile Employee
1 year ago
D
Newbie
DragonflyNewbie
posted in Pay As You Go.

The worst mobile network I've encountered in 25 years

I've left iD Mobile after less than 2 weeks. Despite checking coverage before joining, the signal was non-existent where I lived, and very poor everywhere nearby. (And I live 5 miles from the centre of a major city, not in the Highlands of Scotland.)In the less-than 2 weeks I was with iD, I spent around 8 hrs using the awful "live chat" thing - half the time waiting to be connected to a customer service agent (with the wildly varying "estimated wait time", which would go down and then back up again) , and the other half waiting ages for them to type responses. And every time you contact them, you have to explain everything again, right from the beginning - they don't seem to keep any records of interactions with customers (or else they don't read them). And whilst you can print a PDF copy of your "chat" with an agent, it prints as an image, so it's impossible to copy-and-paste in future chats. So it's basically useless. It was a nightmare actually getting connected in the first place,

1
Kash
iD Mobile Employee
1 year ago
Des Lewis
Civilian
Des LewisCivilian
posted in Your Phone & SIM.

Valued Customer??

I have been a Customer of ID /Carphone Warehouse for many years, mainly on a SIM only basis. I receive frequent emails telling me I can ‘upgrade’ with ‘special deals’ - so as I am looking to change my phone, I started with ID and their ‘special offer’ is a 24 month contract with unlimited calls/texts plus 25Gb of data at a cost of £19.99pm.However, I noticed that Carphone Warehouse (same company I know) have exactly the same offer running (same phone/price/ etc) but with 50Gb of data……??Suddenly, I don’t feel so special - it’s only marketing, so why should I care?What I DO care about, is that it all falls under the Currys ‘umbrella’ and boy, do they have a bad reputation! I rang our local store this morning to speak to someone in Carphone Warehouse, as they weren’t answering their phone and a lady in Currys told me she couldn’t help me because they were a separate organisation with a “concession’ at the store - she must have missed the training session when they mentioned that they wer

1
Kash
iD Mobile Employee
1 year ago
Ian Worthington
Newbie
Ian WorthingtonNewbie
asked in Pay As You Go.

Upgrade from sim

I have a 2 year sim only deal, app tells me I can upgrade may 3rd, I was after a new phone, what will be my options?

1
Kash
iD Mobile Employee
1 year ago
A.j
Newbie
A.jNewbie
asked in Your Phone & SIM.

i cant do anything at all.

I bought the infinite calls texts and data bundle a while ago and I'm under contract so I can't cancel it. After I switched phones and set the sim card up it stopped working. Tried to contact id mobile to help sort it out and it cost money to even call customer support. I can only make calls and texts when I have wifi. I'm still paying for the bundle cause I can't bloody cancel it and I can't even use data or call or text anyone when I leave the house. It worked for one day then stopped. How do I fix this or how do I cancel this while being on contract so I can get with a better company 

1
Kash
iD Mobile Employee
1 year ago
Naomi Hennessy
Newbie
Naomi HennessyNewbie
asked in Your Phone & SIM.

Upgrade Phone not arrived!

I placed my order on Tuesday 18th April and had a confirmation of order but no despatch email. The phone is yet to arrive. How do I chase this please?

3
Kash
iD Mobile Employee
1 year ago
P
Newbie
Paul MoodyNewbie
posted in Your Phone & SIM.

customer services im sure for id mobile dont exsist

I'd mobile is crap. Has no adult filter on my services . Carnt take off the adult feature as there isn't one but everything else feature wise . Carnt contact id mobile  when I try it just gives me a message with a defect number . First month and last unless this miraculously sorts itself . Paul moody

2
Kash
iD Mobile Employee
1 year ago
W
Civilian
Wilsonl20Civilian
asked in Pay As You Go.

pac code not working from ee

I have tried to switch my number from ee to ID mobile but it not working ? Any help possible?

2
Kash
iD Mobile Employee
1 year ago
Louise Fenwick
Civilian
Louise FenwickCivilian
posted in Your Phone & SIM.

lost phone

Lost phone still paying the contract. Can't remember monile number attached to contract.

1
Kash
iD Mobile Employee
1 year ago
R
Civilian
RHSMobileCivilian
asked in Your Phone & SIM.

New to ID Mobile - STAC

I am moving to ID Mobile and have received a new phone and sim card . I have not used my old Gif Gaf phone for 6+ months and they have told me I cannot get a PAC or STAC - I am not that worried about keeping the number . Any idea how I can proceed in setting up my new phone ?

1
Kash
iD Mobile Employee
1 year ago
DB2023
Newbie
DB2023Newbie
asked in Your Phone & SIM.

unlocking 2018 iphone from ID

Hi,I have an old IPhone (2018) that is locked to ID mobile. I can’t log in as my account is too old and has been closed. The chat doesn’t help and I have tried messenger, as per another topic/post. What else can I do to get in touch with someone at ID to help? Thanks  

5
Kash
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?