Hi,
Hoping someone can help me please. I have added a bundle twice to my pay as you go
I. D Sim which gas cost £20 now. However it's made no difference to the ongoing problem and it's still not allowing me to make any calls, send texts and no Internet? Everytime I try to send a text it says error 38.
I have tried turning off my phone, resetting, removing Sim card etc and it's still not working. Can ID mobile reset and check asap please?
+9
Sounds like a network routing issue, or a settings problem on your handset.
Have your tried the online settings checker?
Do this online with the Mobile Phone & Device Settings page.
Hi,
Thank you for your reply.
Iam unable to access the settings checker it won't allow me too. I am lost with it all, it is very confusing for me.
Am I able to go in to a 3 phone shop for help?
Thank you
Kate
+9
Sorry, no - iD Mobile and 3 are completely different companies.
You can go to a Currys or Carphone Warehouse store, where you might be able to get some help.
Ok great, thank you for your help.
+7
Hi
Please let us know if you require assistance still and we can help you here.
Kash
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