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Question

Error 38


Kate Pope
Community Member

Hi, 

Hoping someone can help me please. I have added a bundle twice to my pay as you go 

I. D Sim which gas cost £20 now. However it's made no difference to the ongoing problem and it's still not allowing me to make any calls, send texts and no Internet? Everytime I try to send a text it says error 38.

I have tried turning off my phone, resetting, removing Sim card etc and it's still not working. Can ID mobile reset and check asap please? 

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5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12505 replies
  • April 19, 2023

Sounds like a network routing issue, or a settings problem on your handset.

Have your tried the online settings checker?

Do this online with the Mobile Phone & Device Settings page.


Kate Pope
Community Member
  • Author
  • Community Member
  • 0 replies
  • April 20, 2023

Hi,

Thank you for your reply.

Iam unable to access the settings checker it won't allow me too. I am lost with it all, it is very confusing for me. 

Am I able to go in to a 3 phone shop for help? 

Thank you 

Kate

 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12505 replies
  • April 20, 2023

Sorry, no - iD Mobile and 3 are completely different companies.

You can go to a Currys or Carphone Warehouse store, where you might be able to get some help.

 


Kate Pope
Community Member
  • Author
  • Community Member
  • 0 replies
  • April 20, 2023

Ok great, thank you for your help. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • April 25, 2023

Hi @Kate Pope,

Please let us know if you require assistance still and we can help you here.

 

Kash