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My iD.

Everything you need to know about iD Mobile.

26089 Topics
yw12014
yw12014
asked in Community Archive.
Charged for SIM not received

id mobile was robbing me for tens of pounds since I put an order online but not receiving a sim card few months ago. I asked for a refund but got denied. I ask to close my account though I didn't know I have one. They still charge me for another month. The fact is I even didn't get the sim card. Its completely no service at all for the money I paid. Moreover it just pissed me off and make me so annoyed of what they did. Anyone has the same problem as mine?

1
Kash
iD Mobile Employee
5 years ago
P
perry98
asked in Community Archive.
upgrade

i have a contract that is 45.99 that ends in April but I have just upgraded to a new phone and plan. do I still have to pay my old contract as well as my new one?

2
P
5 years ago
Vickyelliot2019
Civilian
Vickyelliot2019Civilian
asked in Community Archive.
Why won’t it let me track my phone?

I tried to track my phone but it won’t let me it’s says there is nothing there?...

1
Gregor
Sidekick
5 years ago
Tom_hall
Civilian
Tom_hallCivilian
asked in Community Archive.
ID Network and UK Public WiFi

I've been with O2 network for a long time and I get free wifi in a lot of places across the UK - is this something that ID Network users get also?

6
Adzdalton
Sidekick
5 years ago
N
Civilian
NigelSCivilian
asked in Community Archive.
S7 Wi-Fi Calling

Reading other answers here, you have the S7 listed as supporting Wi-Fi calling. Can you show to enable it because I can't find how to do it even though the wi-fi calling icon is highlighted at the top of the screen. The videos on YouTube all show steps that are not available on my phone. All software is right up to date on my phone.

5
Adzdalton
Sidekick
5 years ago
S
SjKhan
asked in Community Archive.
Projector smartphone

Whan will samsung bring projecter smartphone

1
Adzdalton
Sidekick
5 years ago
kastraver
kastraver
asked in Community Archive.
Phone not on the upgrade options

I know what phone I would like, and I don't care about any excess cost for not getting it on upgrade, but I can't figure out how to just get the new phone and plan off upgrade but on my account.

1
Adzdalton
Sidekick
5 years ago
Leon
Civilian
LeonCivilian
asked in Community Archive.
How long for pre-order deliveries? P20

I want to get the P20 but it's been on pre order does anyone know normally how long it takes for the phones to be delivered if it's pre ordered

6
Ryan
iD Mobile Employee
5 years ago
D
Newbie
DaveHNewbie
asked in Community Archive.
Is it possible to use some Samsung features without signing your life away to them?

I'd like to use the 'find my phone' feature but that would mean giving Samsung access to all my personal data, which I'm not comfortable with. Is there a way around this?

2
Ryan
iD Mobile Employee
5 years ago
D
dcb1806
posted in Community Archive.
Can I add another sim only plan to my existing account online?

Can I add a new sim only plan to my existing account online?

4
Ryan
iD Mobile Employee
5 years ago
J
Civilian
jspencer94365Civilian
asked in Community Archive.
UPGRADE AFTER 6 MONTHS

Hi guys/girls, just a quick one. Basically, my credit rating is very poor and to be honest i am surprised i even got accepted for an I.D sim only contract. I pay my bill on time and have done for the last 4 months. My question is after 6 months is up will i be able to get any contract phone. (something like a galaxy s9/s10 or are they going to do a credit check and not offer me a phone or offer a budget one. i have my own iphone 6s plus at the moment so obviously i want a better phone than this. Thanks a lot jamie

9
J
Civilian
5 years ago
Adzdalton
Sidekick
AdzdaltonSidekick
asked in Community Archive.
iD mobile coverage feedback?

So for the past week there's been a problem with 4G in my area. They are aware of this and have been hard at work. I was just curious if there is a way to give them feedback as to how stable it is. It started working again as of yesterday evening and have noticed no problems at all as of yet. It's working totally fine even indoors like it used to. On their coverage checker though it still showing as outdoor service only. Would be nice to be able to send feedback to iD like i do with when there's a power outage. There's a number to text or call. Or even a short form on their website. Just a quick message to let them know everythings great again. Maybe they do have something in place in which some of you guys could enlighten me. I've also scoured their site but not found anything, but this would be a great idea for us all to help you guys get the latest coverage info in future. Best Regards Adam

5
Ryan
iD Mobile Employee
5 years ago
S
Civilian
Snoopdog55Civilian
asked in Community Archive.
No service when abroad in Lanzarote

I have just returned from Lanzarote and whilst there my phone kept saying 'no sim' So I couldn't use it unless I turned it off and back on then it would be ok for approx. 5 mins. It seems ok since I have been back. Is this something to do with the phone or id?

4
S
Civilian
5 years ago
Timotheus
Civilian
TimotheusCivilian
asked in Community Archive.
Moving from 3 Contract to iD SIM only on 3 Network.

My wife's 3 Contract has ended. If she moves to an iD SIM only deal, which I understand uses the 3 network, will she still need a PAC number to keep her number. Thanks for any guidance.

3
Adzdalton
Sidekick
5 years ago
kobold
Newbie
koboldNewbie
asked in Community Archive.
Why can't I choose the twilight colour of the P20 Pro for upgrade?

I really want a twilight Huawei P20 Pro, and in the normal site all three colours are available: Black, Blue and Twilight. But when I log in to upgrade only Black and Blue are displayed. Why can't I choose twilight?

3
kobold
Newbie
5 years ago
Adzdalton
Sidekick
AdzdaltonSidekick
asked in Community Archive.
Network connection slow today?

Anyone else experiencing really slow network connection today. I have 4g and the signal is good quality. Just really laggy. I'm away for the weekend so maybe just the location, though i did check the coverage map on the ID website. That showed good quality coverage. Just curious guys if anyone else is laggy too?

3
Mohammed
iD Mobile Employee
5 years ago
C
ChelseaDarby98
asked in Community Archive.
No outstanding bill, but still cantnot use allownaces

I had an outstanding bill of £33.99. I have been able to pay this bill yesterday, but I still cannot use my allowances.

3
Mohammed
iD Mobile Employee
5 years ago
C
Cona_mc10
asked in Community Archive.
Sorry for the slight delay email received for order

Hey, I have just placed an order for a new contract and shortly after applying I received this email “Thank you for choosing iD. We apologise that due to the popularity of our current offers, we’re currently experiencing minor delays in processing orders ready for dispatch. We are confident however that we will be able to prepare your order in the next 3-5 days. We’ll email you again to confirm when your order has been successfully processed and dispatched. Once again thank you for being an iD customer, and we apologise that on this rare occasion we have been unable to provide our normal delivery service. The iD Team However I have heard nothing back in a while? Any help to understand this email would be appreciated. Thank you

2
Mohammed
iD Mobile Employee
5 years ago
Adzdalton
Sidekick
AdzdaltonSidekick
asked in Community Archive.
50% Extra Data

Does any of you guys have an idea on how long the 50% Extra Data deal will last on their sim-only contracts. It's been advertised on their main website, not sure how long though. I need to purchase one for my mother but i have no idea what kind of data plan she's likely to need. Won't be able to speek to her till the end of next week. I could always buy bigger and downgrade but if anyone out there knows you may just save me some unnecessary effort 😂 Thanks guys in advance Regards Adam

2
Adzdalton
Sidekick
5 years ago
sophiegoblin
Civilian
sophiegoblinCivilian
asked in Community Archive.
Why was I charged £10.19 this month?

This is my second month using iD, I signed up for £10 for 9GB deal, for some reason the second month is 19p more, anyone know?

2
Mohammed
iD Mobile Employee
5 years ago
J
Johnebster
posted in Community Archive.
What will the next 4G Samsung Foldable Phone offer to smartphone users?

What will the next 4G Samsung Foldable Phone offer to smartphone users?

1
Adzdalton
Sidekick
5 years ago
J
JohnBerc
asked in Community Archive.
Does iD Mobile Plans include 4G coverage?

Is 4g available on idmobile monthly plans without paying extra and is there anything that plans come with? Thanks John

3
J
5 years ago
Archiefmac98
Archiefmac98
asked in Community Archive.
Will this samsung blow up, like my last one (cheers vodaphone)?

Will this samsung blow up, like my last one (cheers vodaphone)?

2
Adzdalton
Sidekick
5 years ago
K
Newbie
KumaylBNewbie
posted in Community Archive.
Samsung Galaxy Fold Release Date?

When is the Samsung galaxy fold coming out and will there be Tempered glass screen protectors for it?

2
Adzdalton
Sidekick
5 years ago
Donnaj
Donnaj
asked in Community Archive.
Why don't we get alert when there's a better deal available?

I recently went exploring in the app only to find lots of WAY better deals than my current one. Why don't we receive alerts or a reminder to check? I had no idea

2
Adzdalton
Sidekick
5 years ago
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