Pay As You Go

Everything you need to know about Pay As You Go

  • 525 Topics
  • 1,542 Replies

525 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What happens when I run out of Bundle allowance/s?

If you run out of an allowance in your bundle, you will start to use your Top-up credit (if any). If you don’t have any credit available, you will need to Top-up your credit, before you can use it.   Continue searching on our Community orSpeak to us on Live Chat. 

3850
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What can I do with a Bundle?

If you choose to buy a bundle you'll have access to a set amount of allowance, Included in your allowances are calls to all UK mobiles and landlines along with texts to all UK mobiles. If you need to call any premium rate numbers or send MMS messages just add some additional credit to cover them.  Continue searching on our Community orSpeak to us on Live Chat. 

15970
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I bought the wrong Bundle. Can I get a refund?

Unfortunately, you're unable to do this. Once your Bundle has been purchased, we can't cancel it or refund you - so please make sure you always choose the Bundle you want.

1420
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

My Bundle was due to refresh but it's failed. Why?

There may be an issue with your card. Please check that you have sufficient funds, and your card hasn't expired. Then head to 'My Wallet' in the iD Mobile App or My Account online and make sure you've got the correct card details saved. You should then use your iD Mobile app or My Account online to re-purchase the Bundle and set it up again.

1050
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I see the Bundles that I've been buying?

In the iD Mobile App or My Account online, head to the 'Bundles page' and scroll to the bottom of the 'Purchase history' panel. This is where you'll see your recent bundle transactions.

590
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What is a Bundle?

A 'Bundle' is simply a pre-set pack of allowances. You can use a Bundle to give your Pay as you go plan the monthly allowances that suit you the best.  Continue searching on our Community orSpeak to us on Live Chat. 

11550
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How long does a Bundle last?

Your bundle will last for 1 month or until you have used up all your allowances. You can always check how many days you have remaining or how much data you have left by visiting the iD Mobile App or My Account online.Any unused allowance will not rollover to the next month.   Continue searching on our Community orSpeak to us on Live Chat. 

9050
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How much does a Bundle cost?

Bundles start from £5, depending on the amount of allowances in each one.  Continue searching on our Community orSpeak to us on Live Chat. 

10950
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I buy a Bundle?

You can buy a Bundle in the iD Mobile App or My Account online. Head to the 'Bundles' page, tap 'Buy a Bundle', and you can then browse the available Bundles. Tap 'Continue' on the one you want, and confirm payment to complete your purchase.

1080
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How many Bundles can I have?

You can only have one Bundle active at any one time.  Continue searching on our Community orSpeak to us on Live Chat. 

4970
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I buy a Bundle in-store?

Sorry, you can't buy Bundles in-store. But we've made it really quick and easy for you to do it using your iD Mobile App or My Account online.  Continue searching on our Community orSpeak to us on Live Chat. 

14560
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Can I buy a Bundle over the phone?

Sorry, you can't buy bundles over the phone. But we've made it really quick and easy for you to do it using your iD Mobile App or My Account online.

1330
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How can I see my current Bundle?

Go to the iD Mobile App or My Account online and head to the 'Bundles' section. You'll see your active Bundle under the 'My allowances' panel.

750
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

I have a Bundle and Top-up credit - which will be used first?

Minutes, text and data will come out of your Bundle allowance first of all. When this is used up, the charges will come out of your Top-up balance.  Continue searching on our Community orSpeak to us on Live Chat. 

3160
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I view the types of Bundles available?

In the iD Mobile App or My Account online, head to the 'Bundles' page and click 'Buy a Bundle'. You'll then be able to see all the available Bundles.

700
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Is voicemail included in my bundle?

Yes, your Bundle covers voicemail costs. We treat voicemail as a local number, so it comes out of your Bundle allowance.

2770
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How can I check how many allowances I have in my Bundle?

To check the allowances in your Bundle, head to the iD Mobile App or My Account online and go to the 'Bundles' page. There you'll be able to view your 'My allowances' panel and see all your minutes, texts and data allowances and usage.  Continue searching on our Community orSpeak to us on Live Chat. 

21470
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

What is a Top-up?

A Top-up is when you add money to your account balance. You can then use your 'topped-up' account balance to makes calls, send texts and use data. You can also use it to purchase Bundles.  Continue searching on our Community orSpeak to us on Live Chat. 

5370
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

Where can I Top-up?

You can Top-up by credit or debit card using your iD Mobile App or My Account online. 

4700
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How much does a Top-up cost?

Top-ups start from as little as £5. You can view all the pre-set amounts under Ttop-ups, on the iD Mobile App or My Account online.  Continue searching on our Community orSpeak to us on Live Chat. 

8810
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How long does a Top-up last?

Your Top-up will expire if you don't use your phone for 365 days.  Continue searching on our Community orSpeak to us on Live Chat. 

10480
iD Mobile
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Pay As You Go

How do I Top-up?

On the iD Mobile App or My Account online, simply tap 'Top-up now' from your dashboard, or do it from the 'Top-ups' section. Then choose your Top-up amount and enter your card details. Then you just need to confirm the amount.  Continue searching on our Community orSpeak to us on Live Chat. 

45970
iD Mobile
iD Mobile Employee
3 years ago
Martin Haynes
Newbie
Martin HaynesNewbie
asked in Pay As You Go

App dors not work overseas

I spend ½,year in Spain and use my spanish phone then as cheaper.   The new app cannot be downloaded on my spanish iPhone as IDmobile iOS developer set the country to U.K. only.  How silly - the app should be downloadable, accessible and usable globally. 

0
Martin Haynes
Newbie
1 day ago
R
Newbie
roverhowelNewbie
posted in Pay As You Go

Trying to reply to lauren

I have recieved a private message from lauren asking for more information about my account so she can help resolve my issue. I cannot reply to the message because apparently she has to follow me to recieve messages from me. So to clarify the situation. I have left ID. I have closed my direct debit AFTER the final payment was taken. I have messages from ID saying my account has been closed. So why I have recieved an email saying I have to reopen my direct debit as I am still being billed is beyond me. I had no issues with I'D whilst I was with them and even recommended them to friends. But this now is a joke. 

0
R
Newbie
1 day ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Pay As You Go

Standard out-of-bundle changes

Calls Calls to standard UK mobile numbers, numbers starting 01, 02, 03, Calls to voicemail 3p Calls to numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers 40p Texts Standard text message (up to 160 characters – no images or emoticons) 2p Data Data use per MB 1p  Don’t forget, if you haven’t done so already you can avoid some out-of-bundle costs by getting a Pay as you go bundle. More about bundles below.  Continue searching on our Community orSpeak to us on Live Chat. 

22020
Richard.C
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?