Pay As You Go

Everything you need to know about Pay As You Go

  • 526 Topics
  • 1,550 Replies

526 Topics

Jean Knight
Newbie
Jean KnightNewbie
asked in Pay As You Go

paying final bill

Hi can anyone please advise, I have 2 outstanding id mobile bills to pay, I can't log in as the accounts are closed, these outstanding payments are affecting my credit rating. I dnt know the mobile numbers anymore, they were my sons numbers, I dnt know how to pay, there is no one I can speak to via id, any advise please

1
Kash
iD Mobile Employee
3 months ago
Tinu Ogungbe
Newbie
Tinu OgungbeNewbie
posted in Pay As You Go

pac code

Can someone help me with changing my number over? I sent a message almost a week ago with no answer  

1
Kash
iD Mobile Employee
1 month ago
L
Civilian
LailabCivilian
asked in Pay As You Go

account not working. i cant use my allowence

I paid for my contract and now i can’t use it even though when I phone it says I am up to date with my payments? 

1
Kash
iD Mobile Employee
15 days ago
Leah Fitch
Civilian
Leah FitchCivilian
asked in Pay As You Go

my sim has still not arrived

Hello can someone help my sim has not arrived and it’s been over a week thank you 

2
Kash
iD Mobile Employee
2 months ago
Bry Wootten
Newbie
Bry WoottenNewbie
asked in Pay As You Go

I can’t register on the app

when I ask for a resend of security code, I’m told to wait 2 minutes since my last security pin sms but I’ve not tried this in more than 24 hours. Waiting more than 2 minutes and I still get the same reply.

2
Kash
iD Mobile Employee
3 months ago
C
Newbie
chrisp1952Newbie
asked in Pay As You Go

Bundle purchased showing on account no credit on sim

I have purchased a £20 bundle and this shows on my account. But when I try to make a voice call it says no credit available and the data will not connect. I have done all of the usual things like restarting and taking out sim nothing works. The bundle was purchased over 12 hours ago

1
Tom
iD Mobile Employee
4 months ago
Zara Parker
Civilian
Zara ParkerCivilian
asked in Pay As You Go

mobile data

I have mobile data it runs from the 15th to the 15th so 30 days as of yesterday it has gone off line saying I don't have any mobile data but when I go to the app or website ( using the at home Internet) its telling me it runs out on the 15th of August and irs all good 

1
Kash
iD Mobile Employee
9 months ago
R
Newbie
roverhowelNewbie
posted in Pay As You Go

Closed account billing

I notified ID I was closing my account in January as I had left the UK permanently. The normal payment went out in Feb as expected and another payment for a smaller amount went out in March. I recieved a questionnaire which I filled in explaining why I had left ID. I recieved notification that unless I contacted ID my number would no longer work. Now I recieve a email telling me to reinstate my direct debit as I would still be charged. Obviously ID has made a mistake so how do I get to speak to someone to sort it out. 

1
Lauren
iD Mobile Employee
4 days ago
R
Newbie
Richard StevensonNewbie
asked in Pay As You Go

problem

RRichard Stevenson just nowhi … would like to stay with my idmobile sim only plan but change to a slightly cheaper plan ….. but it says i cannot do this .my present plan finishes on the 9 th Jan ‘24

1
Tom
iD Mobile Employee
3 months ago
L
Civilian
Liam collinsCivilian
asked in Pay As You Go

refer a friend

My friend referred me but in unable to confirm it, says type in number but won't click continue 

1
Kash
iD Mobile Employee
1 year ago
Andrea Cook
Newbie
Andrea CookNewbie
asked in Pay As You Go

Can't get out to pay my bill

Hello I have not been able to get out to put some money in my account to pay you the outstanding amount. I will not be able to get out till Wednesday the 27th of September 2023. Can you please get back to me on this as I am not very well l

1
Tom
iD Mobile Employee
7 months ago
Martin Haynes
Newbie
Martin HaynesNewbie
asked in Pay As You Go

App dors not work overseas

I spend ½,year in Spain and use my spanish phone then as cheaper.   The new app cannot be downloaded on my spanish iPhone as IDmobile iOS developer set the country to U.K. only.  How silly - the app should be downloadable, accessible and usable globally. 

0
Martin Haynes
Newbie
2 days ago
R
Newbie
roverhowelNewbie
posted in Pay As You Go

Trying to reply to lauren

I have recieved a private message from lauren asking for more information about my account so she can help resolve my issue. I cannot reply to the message because apparently she has to follow me to recieve messages from me. So to clarify the situation. I have left ID. I have closed my direct debit AFTER the final payment was taken. I have messages from ID saying my account has been closed. So why I have recieved an email saying I have to reopen my direct debit as I am still being billed is beyond me. I had no issues with I'D whilst I was with them and even recommended them to friends. But this now is a joke. 

0
R
Newbie
2 days ago
Aaron Chucky Wilmot
Newbie
Aaron Chucky WilmotNewbie
asked in Pay As You Go

cancel contract

Hi I've got 2 sim only contracts with ID mobile, i want to keep one and cancel one please 

1
Kash
iD Mobile Employee
4 months ago
K
Newbie
Kazcross1Newbie
posted in Pay As You Go

bill

Paid my bill a couple of weeks ago, just received a message saying its due in 3 days?

1
Kash
iD Mobile Employee
1 year ago
Shannon Smith
Civilian
Shannon SmithCivilian
asked in Pay As You Go

Order update

Hi so I did an application for a nothing phone and it said that the order was completed and gave me an order number but nothing else no information nothing so I don't understand 

1
Kash
iD Mobile Employee
1 month ago
K
Newbie
KokodiNewbie
asked in Pay As You Go

Will i be charged fornext months bill?

Hello, I cancelled my sim for the 18/10/23, but my monthly plan ends on 17/10/23. Wil i be charged for the following month i.e from the 18/10?  Thank you 

1
Kash
iD Mobile Employee
6 months ago
Gizmotiger
Newbie
GizmotigerNewbie
asked in Pay As You Go

cant make some local calls

I’m trying to call local taxi, takeaway places but I can’t, I can make some calls to other places don’t understand why ? Thanks 

1
Tom
iD Mobile Employee
23 days ago
Zachary Robin Prince
Newbie
Zachary Robin PrinceNewbie
asked in Pay As You Go

nees a prove of use again

Hi I need a prove of using my phone for insurance company with imei and when the phone was used. Where can I get that ? 

1
Tom
iD Mobile Employee
4 months ago
Waseem Deeb
Newbie
Waseem DeebNewbie
posted in Pay As You Go

bill

account

3
Kash
iD Mobile Employee
5 months ago
Jordan Ciecieski
Newbie
Jordan CiecieskiNewbie
posted in Pay As You Go

hhh

Nide blank sims to switch my current for my family 

1
Kash
iD Mobile Employee
3 months ago
Tudor Budeanu
Newbie
Tudor BudeanuNewbie
asked in Pay As You Go

Verification SMS

I'm trying to log into my ID account and I'm getting an error. Trying the option forgot password but no verification code coming through. Please help. 

1
Tom
iD Mobile Employee
4 months ago
Andrea Cook
Newbie
Andrea CookNewbie
posted in Pay As You Go

was told that I had till the 27th of September 2023

I have been in touch with you today to tell you that I have not been able to get out to put some money in to my account to pay the outstanding amount. I am not very well at the moment, I was told that I had till Wednesday. Now I can't use my phone or send a tex message or make calls. Can you please get back to me to night please as I need a phone that works

1
Tom
iD Mobile Employee
7 months ago
Hayley Smith
Civilian
Hayley SmithCivilian
asked in Pay As You Go

contract

Hi I have a contact with u but I'm looking to to get another would this be possible 

1
Kash
iD Mobile Employee
4 months ago
Aimeem1987
Civilian
Aimeem1987Civilian
posted in Pay As You Go

upgrade

Hi I'm due a upgrade from a sim to a phone will I still be able to keep my sim if I upgrade ??

1
Kash
iD Mobile Employee
3 months ago
Terms & Conditions
Why iD Mobile?