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  • 212 Topics
  • 656 Replies
212 Topics
Dave Hughes
Civilian
Dave HughesCivilian
asked in Pay as you Go.
sim only deal, keep my old id mobile number?

Please help…… My old contract of 24 month has just run out, so i decided to switch to a sim only deal and save some money. It’s really important that i keep my old number as i run a business from that number and have spent £100s in advertising ect. I Have been sent my new sim and put it into the phone but i have a new unknown number? I do have a PAC code for my previous number but how do i go about getting it on the new sim?

9
Tom
iD Mobile Employee
7 months ago
Pobcaz
Newbie
PobcazNewbie
asked in Pay as you Go.
previous number transferred but in messages and on my phone settings its using ID number

So, I transferred to ID. Got my old phone number transferred. Had a message from ID to say it had been successful. My account has my transferred number but when I look at my phone settings I have the ID phone number showing and when I send an iMessage it comes up with the ID number not my transferred one. I can receive texts ok to my original transferred number but can’t send with my original number. I’ve tried resetting network settings. I’ve tried taking out and putting back the SIM card. And I’ve tried everything else suggested in this forum. Live chat is worse than useless and I can’t get to speak to a real person. Can anyone help? Thanks 

8
Pobcaz
Newbie
8 months ago
Reachingout
Newbie
ReachingoutNewbie
asked in Pay as you Go.
Is it possible to view data usage

Could anyone kindly inform me if it is possible to view what data has been used over a one month period.I currently have a SIM card in a router which provides my TV, PC & Tablets and phone Wi-Fi signal. The SIM deal is for unlimited data. I suspect with only two of us in the house unlimited data could be trimmed down to a cheaper option but without knowing what data we use per month its difficult to choose another cheaper deal.Any advice where I could view our data usage would be appreciated.

14
Tom
iD Mobile Employee
4 months ago
Rano
Rookie
RanoRookie
asked in Pay as you Go.
Data Roaming in EU not working. Calls and SMS working.

My id Mobile's Data Roaming not working in EU.  I have had 4 long live chats but to no avail.  Calls and SMS working just fine.  Tried my wife)'s id mobile sim on my phone and data roaming works fine.  My sim in my wife's phone doesnot work. So there is nothing wrong with my device.  Checked and double checked Data Roaming is ticked on both in my device and id mobile app.  Did reset network settings.  Compared APN and everything looks ok.  On my phone it does show 4G on the top line but does not open apny web page.  It says No Internet Connection whilst 4G showing on the top line.  Strange but true. ID Mobile is not able to sort it out either.  I wonder whether someone has experienced a similar problem.  Any help would be grately appreciated.  Thanks.  Drew

11
Kash
iD Mobile Employee
7 months ago
S
Newbie
Suby SamuelNewbie
asked in Pay as you Go.
how to get e sim qr code

How to get the e SIM qr code for my existing SIM card 

4
Tom
iD Mobile Employee
4 months ago
Stardust
Rookie
StardustRookie
asked in Pay as you Go.
Airtime Rewards

I'm moving from O2 to ID mobile. Can I still keep collecting Airtime Rewards and just ask for a PayPal payment ?

1
Kash
iD Mobile Employee
8 months ago
I
Newbie
Itzzia21Newbie
asked in Pay as you Go.
Couldn't find my contract expiry info

After the new update that this mobile sim company has made, it seem clean and organised. However, I bought a sim back in april 15th for 24 months. My sim is due to expire later this month but I can't seem to find my sim expry info. I looked through my billing and plan section but nothing. The other version was alright but this one? Not really. Alternatively, do I get an email which will let me know that my contract has ended and even via sms? Thanks!

5
Vicky Edgar
Civilian
4 days ago
C
Newbie
CSSNewbie
asked in Pay as you Go.
Switzerland mobile calls

I understand I need to pay roaming charges for calls and texts when I travel to Switzerland next week and it appears these are capped at £25 maximum. It would seem this cannot be increased so what happens if I reach the limit and need to make more urgent calls.  Can I simply make a payment of £25 to reset the cap to zero. If not can I increase my limit in another way?

9
Tom
iD Mobile Employee
2 months ago
D
Newbie
DuncanPoundcakeNewbie
asked in Pay as you Go.
Linking two ID Mobile accounts

I currently pay for an ID Mobile SIM but have also taken out a phone contract for 2 years. I thought having logged in when I purchased the phone, everything would all join up but it doesn’t seem to have done.   How do I do this?

8
Tom
iD Mobile Employee
2 months ago
Alison Carter
Newbie
Alison CarterNewbie
asked in Pay as you Go.
Cant make or receive calls

My phone has suddenly stopped receiving and making calls. I have 5G but when I make a call the network drops and the call fails. I can send and receive text messages though 🤷‍♀️! Anyone else had this problem? 

27
C
Newbie
1 day ago
Chris Rimmer
Newbie
Chris RimmerNewbie
asked in Pay as you Go.
Convert to PAYG

 have just cancelled my iD Monthly Sim account and want to use my number with another provider. iD gave me this message in the process :-The SIM has been recorded as returned in the system. The Pay Monthly Contract will be disconnected within 10 minutes? Do not throw away the SIM card as it will be converted to a Pay As You Go SIM within 10 minutes. You are able to continue using the SIM as PAYG, but it will require a Top-Up. Alternatively, you are able to request a PAC after it has converted if you do wish to move to another network.However I do not know how to add a payment to the sim which means I can no longer use my phone for outgoing texts to request a PAC. Also I can not access my account online to request the PAC that way.

7
Tom
iD Mobile Employee
9 months ago
Kim Bednall
Civilian
Kim BednallCivilian
asked in Pay as you Go.
find original pin number

Hi, I have recently joined & been asked to update my pin number but I'm unsure where to find the number,  any ideas please?

2
Kash
iD Mobile Employee
7 months ago
V
Newbie
Vicky WattsNewbie
asked in Pay as you Go.
cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. my reoccurring bundle is paid for and up to date. I am not trying to call anywhere but UK numbers!

9
Kash
iD Mobile Employee
1 month ago
U
Civilian
user285Civilian
asked in Pay as you Go.
PUK code sim locked need access ASAP

Hello I have recently bought 3 SIM cards for myself and family members, my sim card did not need a PUK code but the other 2 did, I am desperately in need of a code so that their phones are usable again ASAP!

8
Matthew T
iD Mobile Employee
13 days ago
L
Civilian
LivBeCivilian
asked in Pay as you Go.
Living abroad for a while, want to keep sim active for visiting UK

I’m living abroad for a while but still coming to the UK at the least once a year, sometimes more.I want to keep my ID Mobile account so that when I come back to the UK I can just put the sim in my phone, go on the ID app and I’ll be good to go. I’m currently on a monthly plan (SIM Only) £6 per month. I am hoping there might be a Traditional PAYG sim I can downgrade to where I can keep my number, I won’t pay anything the months I’m not using it, but pay as I use when I am in town. Ideally with no minimum usage requirement as I don’t know how long I’ll be out of town each time.Or alternatively can I park my number or pause and then reactivate when I visit?Thanks!

3
CharChef
Civilian
7 months ago
Z
Civilian
ZainabTahirCivilian
asked in Pay as you Go.
unauthorised payment going out of my bank for id mobile but i dont have an account here nor a sim or mobile

There have been 3 payments from id mobile going out of my bank account, I don’t have a id mobile account nor sim or anything  I haven’t signed up for anything I need to get this sorted as soon as possible 

6
andewhite
Legend
4 months ago
Justin Chenoweth
Civilian
Justin ChenowethCivilian
asked in Pay as you Go.
End contract with ID and just go sim only still with ID.

Hi, I just wanted to know the best way to cancel my contract with ID and go over to SIM only still with ID. I would also like to retain my phone number.

2
Kash
iD Mobile Employee
5 months ago
A
Civilian
asheshouseCivilian
asked in Pay as you Go.
Why can't I log in to my account on the web?

Why can’t I access my account on my laptop.  Always used to be able to.  What’s changed? 

6
Tom
iD Mobile Employee
2 months ago
S
Newbie
shekibiNewbie
asked in Pay as you Go.
Sim card not delivered after 4 working days

So it’s been 4 days since I ordered a pay monthly simcard, I was given the option to port my old number to my ID mobile sim card, so I did.Now my old sim card, which was EE says ‘No service’, this tells my that my number has already been ported to ID mobile, but I am yet to receive it.I can’t even access my ID Mobile account online, as when I enter my Mobile, Last name and Year of birth, it shows me the error ‘Something wasn't quite right. Can you enter your details again please?’ There’s no tracking with the sim card, which is a terrible idea from ID Mobile team to try and save pennies.Will I end up losing my number?What are the next steps?Can I request a new siim card with my old number that has already been ported to my ID Mobile sim?

6
Tom
iD Mobile Employee
10 months ago
Clare Winterbourne
Civilian
Clare WinterbourneCivilian
asked in Pay as you Go.
joining id mobile with multiple sims

I have recently given notice to Vodafone on 6 contracts, mine, my partners and my 4 older children, my children have all now put the contracts in their own names, the first one went through fine, we did 2 more the next day that were fine and then the last 3 got rejected.  After a lot of stress on the phone we were told that you can only sign up 2 contracts each day at the same address even though each bill is individual and that we would need to wait 2 weeks again before reordering, we waited 2 weeks and a day and yet again my partner has been rejected, so i expect when I do the last 2 tomorrow they will also get rejected?? This is so frustrating as we really want to join id mobile, my son is getting a perfect signal at a great price now! Is there any way around this? I have less than 2 weeks left of my notice period to Vodafone so need to sort it soon! Any help would be appreciated as don’t fancy ringing again to get nowhere.many thanks

5
Tom
iD Mobile Employee
1 month ago
Alina Ioana Mocanu
Rookie
Alina Ioana MocanuRookie
asked in Pay as you Go.
I stopped receiving short texts from HMRC, or bank

I never had any issues with this, but since yesterday, even if I did not do any changes to my ID account, I stopped receiving those short messages with authentication codes. I am operating a Dual SIM Samsung, both SIMs are active, checked the settings. Please help me. Thank you

7
Tom
iD Mobile Employee
11 months ago
Gearrie
Newbie
GearrieNewbie
posted in Pay as you Go.
I cant set up a direct debit

I cant set up a direct debit,

5
Kash
iD Mobile Employee
6 months ago
G
Civilian
Gail MccandlessCivilian
posted in Pay as you Go.
cancelling id pay as you go

Would like to cancel my pay as you go

1
andewhite
Legend
10 months ago
Pobcaz
Newbie
PobcazNewbie
asked in Pay as you Go.
activating voicemail pin abroad

Hi I forgot to activate my voicemail and pin in the UK before I came abroad and now I can’t access my messages. Is there any way round this so I can pick up my messages? I’m here for another 3 weeks. Thanks in advance 

2
Geluk
Legend
7 months ago
Duncan Liddle
Civilian
Duncan LiddleCivilian
asked in Pay as you Go.
To PAC or not to PAC

I currently have a monthly rolling iD sim only account. I’m wanting to buy a phone through mobiles.co.uk which has an iD sim with it. Do I have to cancel my current iD account, get a PAC and then provide this to mobiles.co.uk to rejoin iD or is there a simpler way? iD upgrades cannot match the deal I’m getting with mobiles.co.uk

2
Lauren
iD Mobile Employee
8 months ago
Terms & Conditions