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cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.

  • 26 April 2024
  • 7 replies
  • 191 views

Userlevel 1

Please help sort this, I don’t have a capped limit and have unlimited calls and texts. 
my reoccurring bundle is paid for and up to date. 
I am not trying to call anywhere but UK numbers!

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Best answer by Lauren 27 April 2024, 15:34

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7 replies

Userlevel 1

Also can’t use mobile data! 😢

Userlevel 4
Badge +1

Hi @Vicky Watts, it sounds like there’s been a system refresh error with topping up your bundle. We’ll take a closer look at this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

Userlevel 1

I’m still waiting a reply - still can’t use phone at all. 

Userlevel 7
Badge +5

Hi @Vicky Watts 

 

Please note that on the community we aren’t a live chat service and may take some time to respond, for a more instant response, we’d recommend the live chat service.

 

https://www.idmobile.co.uk/live-chat

 

Tom

I can’t make calls either! I get told I have reached my cap and therefore can’t ring premium rate numbers, the thing is, it’s not premium rate numbers I’m trying to ring! I might have to change providers as this simply isn’t good enough.

Userlevel 7
Badge +6

Hi @Ali Bally,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I have already contacted support who said they would respond within 7 days. I feel like I have been given the run around by support quite frankly after doing a live chat with them for  what felt like several hours this morning. At the end of my current contract I won’t be renewing it with ID. I simply can’t have a contract that doesn’t allow me to make calls on a so called unlimited calls plan. Customer Services for ID are useless. 

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