Please help sort this, I don’t have a capped limit and have unlimited calls and texts.
my reoccurring bundle is paid for and up to date.
I am not trying to call anywhere but UK numbers!
Best answer by Lauren
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cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.
Userlevel 1
Userlevel 1
Also can’t use mobile data! 😢
Userlevel 4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
Userlevel 1
I’m still waiting a reply - still can’t use phone at all.
Userlevel 7
+4
Hi
Please note that on the community we aren’t a live chat service and may take some time to respond, for a more instant response, we’d recommend the live chat service.
https://www.idmobile.co.uk/live-chat
Tom
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