Question

sim only deal, keep my old id mobile number?

  • 22 November 2023
  • 9 replies
  • 1039 views
Dave Hughes
Rank

Please help…… My old contract of 24 month has just run out, so i decided to switch to a sim only deal and save some money. It’s really important that i keep my old number as i run a business from that number and have spent £100s in advertising ect. I Have been sent my new sim and put it into the phone but i have a new unknown number? I do have a PAC code for my previous number but how do i go about getting it on the new sim?

9 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @Dave Hughes, just in case, a cautionary note about the iD terms & conditions, which state their services are for personal use only. 

Anyway, sounds like you may have purchased a new connection, not an upgrade for your existing iD contract. Unfortunately iD can’t / won’t transfer a number from one iD account to another iD account. 

To use the number you wanted to keep with the new SIM only plan, you’d need to perform a triangle port. Otherwise, perhaps the SIM only plan in the cooling off period, and then try upgrading from the options shown while signed-in to your old contract’s iD account.

 

 

 

 

Siân
Rank
Userlevel 3
Badge +1

Hi @Dave Hughes It sounds like you have taken out a new contract, rather than upgrading. If so, you have a couple of options. As you are not able to port your number within the same network (i.e. port from iD to iD), only upgrade; you can port your current iD number from your current plan to a different networks Pay As You Go SIM. You would then be able to port this back to a new iD plan. This is otherwise known as a triangular port. Or you can cancel your new SIM only plan and upgrade your number to a SIM only plan.

I hope this helps explain things, but if you have any further questions, please let us know. Thanks.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

Hi ive ordered a new monthly sim only deal with ID Mobile but how do i keep my current number? 

andewhite
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Userlevel 8
Badge +9

Hi i've ordered a new monthly sim only deal with ID Mobile but how do i keep my current number? 

Who’s your current service provider (for the number you want to keep), @Hales2406?  

 

H
Rank

My current one is EE mobile 

andewhite
Rank
Userlevel 8
Badge +9

My current one is EE mobile 

Okay @Hales2406, just ask EE for your PAC, and then give this PAC to iD Mobile. 

This forum article could help in this situation. 

H
Rank

How do i give it to ID Mobile?

andewhite
Rank
Userlevel 8
Badge +9

How do i give it to ID Mobile?

Do it online at https://switching.idmobile.co.uk/, @Hales2406.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Hales2406 

 

If you’re already made your purchase and yet to give us your PAC code, you’ll be able to do it online on the switching form.

 

https://switching.idmobile.co.uk/

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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