My Bundle was due to refresh but it's failed. Why? | Join the discussion, ask questions, share advice.

My Bundle was due to refresh but it's failed. Why?


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There may be an issue with your card. Please check that you have sufficient funds, and your card hasn't expired. Then head to 'My Wallet' in the iD Mobile App or My Account online and make sure you've got the correct card details saved. You should then use your iD Mobile app or My Account online to re-purchase the Bundle and set it up again.


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