Replies posted by Meritez

16 Replies

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

Id mobile support volte and vowifi on the Huawei P8 lite 2017, but it's not listed on the website.

34467112
boothy99
Newbie
10 hours ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

[quote=Kurtph1969]Hi, Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same. E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?[/quote] Hi, What phones are you using?

34467112
boothy99
Newbie
10 hours ago
D
Civilian
df_xcCivilian
asked in Community Archive

Wi-Fi Calling on Huawei P Smart

[user=10924]df_xc[/user] did you get anywhere with this, I have a Huawei P8 lite 2017 c432 which works fine with vowifi on id mobile. I have recently upgraded to a c782 Huawei p smart fig-lx1 and also have no issues with Vowifi. Though the p smart lte-a modem means I see better coverage than the older model. My other half is on EE and gets that vowifi symbol even in good coverage areas.

10
Meritez
Novice
4 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

For anyone else reading this:Under Ofcom regulations, service providers must provide a PAC either immediately over the phone or within 2 hours by text message unless other arrangements have been agreed between a consumer and service provider. Hopefully ID Mobile get back to me soon

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Hi @Meritez  That’s odd!  We’ve popped you a message so we can take a look into this for you.  Thanks,  Jade  Hi Jade, Messaged replied to

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Hi ID,Would you be able to give me a timeframe on issuing a valid PAC Code?

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Hi @Meritez  We can confirm the Support team will respond to your Private Message in the next 24-48 hours and provide you with a valid PAC code. -Mohsin Thanks for the update 😊

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Here’s hoping I see my Valid PAC today :)

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Just reply to us via PM if you have any issues :)   Mohammed I will do if I do not see the PAC Code by the end of today 

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

No problem @Meritez  PM Sent, still no PAC 

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Hi @Meritez  We can confirm the Support team will respond to your Private Message in the next 24-48 hours and provide you with a valid PAC code. -Mohsin @Mohsin this never happened

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Hi @Meritez  I have escalated this on my end and have asked the back office team to respond to your message as soon as possible through PM. An advisor will be in contact with you later today. -Mohsin thank you, hoping I hear something later

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

@Mohsin @Mohammed still nothing via private message, email or text message 😔

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

Hi @Meritez,   I see you’ve now located it and sent a response.   Will Located what @Will ?I sent a reply 8 days ago to the private message that I was sent by @Jade  via ID Support and have yet to see a reply.I cannot see a response from you via PM.I'm left paying for two contracts while I await ID to provide me a valid PAC.   

27
Rory
Newbie
3 years ago
Meritez
Novice
MeritezNovice
asked in Leaving iD

why are you sending me an invalid pac code

OMG, you still waiting for a PAC code after 9 days! There’s something seriously wrong with this company. I’m waiting too, since Monday, they sent me an expired one, it says so on their text! Why haven’t they got a proper customer service department? Plenty of other companies have! Treesg  @TreesG hopefully you get your PAC soon, I have just been sent mine.OFCOM State:Under Ofcom regulations, service providers must provide a PAC either immediately over the phone or within 2 hours by text message unless other arrangements have been agreed between a consumer and service provider. I should explain that a provider may refuse to issue a PAC if: the number does not belong to the customer of the losing mobile provider the account for that number has been terminated the account holder has died a PAC has already been issued and is still valid the customer has not adequately proved that he or she is the legitimate account holder As you have been waiting longer than the regulatory timeframe state

27
Rory
Newbie
3 years ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

Hi @Meritez, If the handset isn’t listed on the link below it means that you handset won’t be compatible with iD Mobile.   https://www.idmobile.co.uk/help-and-advice/wifi-calling   Kash  Any reason you are responding to a reply from 2 years ago? 

34467112
boothy99
Newbie
10 hours ago
Terms & Conditions
Why iD Mobile?