Replies posted by Zebidee

14 Replies

Z
Rookie
ZebideeRookie
asked in Community Archive

Voicemail says number not recognised check and try again

I have managed to fix the problem.There are various call handling settings such as “when unanswered divert to”  “when busy divert to” etc. all of these have the same number (provided by ID mobile) not the user. One of these was missing several numbers in the divert, these are settings which a normal user does not touch and neither have I. They are set up when the sim is inserted so the problem must have been caused by an update or malfunction with the sim. Removing and replacing the sim did not correct the problem.Perhaps these possibilities should be added to the list of items the chat staff use. Could you please de-escalate my problem.

7
Taye Stone
Newbie
2 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive

Voicemail says number not recognised check and try again

I got to a chat “person” eventually but they were unable to fix the problem. I think they were working to a script, they have passed me to “technical”. They said leave 48 hours but with Christmas I think it is going to be a lot longer,

7
Taye Stone
Newbie
2 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive

Voicemail says number not recognised check and try again

Turning voicemail off leaving for half an hour then turning back on did not work.Removing and replacing the sim did not work either.I think it is a network problem at ID’s end.

7
Taye Stone
Newbie
2 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive

Unable to send sms message

SMS has started working again and there is now a banner at the top of the page mentioning sms problems with the network I don’t recall seeing it there when I posted but all is well again.

1
Z
Rookie
2 years ago
Bec Burton
Civilian
Bec BurtonCivilian
asked in Community Archive

Upgrading online problem

I thought all the Carphone warehouse stores had shut.

4
Kash
iD Mobile Employee
2 years ago
Z
Rookie
ZebideeRookie
asked in Upgrading or Changing Your Plan

Mistake with change of plan

Hi @andewhite A new sim arrived and after checking my account/plan for a couple of days It turns out that you were correct. Every other time I have changed my plan ID just made changes on line and amended the payments (although the monthly cost never changed). This time they have sent me a sim card and the number shown on the included details slip show my current number. They don’t seem to believe in making things simple and they could have avoided the cost of sending me a new sim. Many thanks for your help.regards Derek

4
Z
Rookie
2 years ago
Z
Rookie
ZebideeRookie
asked in Upgrading or Changing Your Plan

Mistake with change of plan

Hi @andewhite I have done this a couple of times before but there was never any 1p on a credit card or sim card or email mentioning dpd. The service and value given by I.D. is very good but they are awful at explaining things and their chat bot is dreadful. My online account looks O.K. I hope you are right and they have changed things, at best it is wasteful at worst I may have a problem.regards Derek

4
Z
Rookie
2 years ago
Z
Rookie
ZebideeRookie
asked in Pay As You Go

Why are you asking for credit card details

Thank you @Will, I will go ahead and make the purchase.regards Derek

6
Ryan
iD Mobile Employee
2 years ago
Z
Rookie
ZebideeRookie
asked in Pay As You Go

Why are you asking for credit card details

Hi @Siân can you confirm that ID mobile do not retain my card details afterwards?regards Derek

6
Ryan
iD Mobile Employee
2 years ago
Z
Rookie
ZebideeRookie
asked in Your iD Mobile Account & App

A list of Incoming calls

Hi, thanks for your help. No I can’t solve the problem as the phone shows that I was called by a certain number and answered, but not how many times. I was called three times by the same number in connection with getting medication to someone who is covid positive. An automated system claims I was called eight times with two calls unanswered.  The phone was in my hand at the time and did not ring, I had hoped to prove the automated system did not work correctly and needs attention. But many thanks for taking the time to answer.

5
Mohammed
iD Mobile Employee
3 years ago
Z
Rookie
ZebideeRookie
asked in Your iD Mobile Account & App

A list of Incoming calls

That’s a shame it would have helped solve a disagreement, but thanks for taking the time to reply.

5
Mohammed
iD Mobile Employee
3 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive

Does RPI affect 30-day SIM-only plans?

Hi @Rory  I don’t know if I can get to it again. On the final page before committing to changing a sim only deal to another sim only deal there is a list of “The legal stuff” and that is where the copy and paste came from. I wanted to change from 1000 calls, 5000 text  and 3gb data, to unlimited minutes and texts and 5gb data, as they were both the same price. I have just tried and it won’t let me access the page.

6
Rory
Newbie
3 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive

Does RPI affect 30-day SIM-only plans?

I just went to the monthly deal and this comes up in the legal stuff underneath the plan details which contradicts the statement in my original post    

6
Rory
Newbie
3 years ago
Z
Rookie
ZebideeRookie
asked in Community Archive

Does RPI affect 30-day SIM-only plans?

Hi Ryan I am thinking of changing from one sim only monthly deal to another sim only monthly deal which has a different combination of allowances, I own my own phone nothing else would change. 

6
Rory
Newbie
3 years ago
Terms & Conditions
Why iD Mobile?