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Question

Upgrading online problem

Bec Burton
Community Member

I upgraded online, received email to say order being processed, now received email saying order cancelled due to internal security issue.  Spoken to online chat, cannot help but suggest going into a shop! Not acceptable. What do I do? 

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    4 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12349 replies
    • August 29, 2021

    Hello @Bec Burton,

    You could try again to upgrade online, but use a different card when asked for card details.

    Good luck!

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • August 29, 2021

    Hi @Bec Burton,

    Unfortunately if you fail the internal security check we are unable to overturn this.

    We would advise visiting a Carphone Warehouse store or waiting 30 days before trying again.

     

    Kash

     

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    Z
    New
 Contributor
    • Zebidee
    • New
 Contributor
    • 1 reply
    • August 29, 2021

    I thought all the Carphone warehouse stores had shut.

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • August 30, 2021

    @Zebidee,

    Carphone Warehouse stores within Curry’s are still open.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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