When someone calls my mobile when unanswered instead of voicemail they get the message the number is not recognised please check and call again.
I have been with ID for many years
not a new sim
not a new phone
no changes to any settings
happened in the last few days
happens with mobiles and landline calls from everybody
if I dial 123 voicemail tells me no messages
RG12 post code
I am a voluntary emergency Responder so it is quite urgent
+24Maybe try disabling voicemail, wait a few minutes and then enable it again?
Turning voicemail off leaving for half an hour then turning back on did not work.
Removing and replacing the sim did not work either.
I think it is a network problem at ID’s end.
+24Not got this issue on both of my pay monthly ID accounts.
Probably best speaking to a live chat agent as this will need account access to sort out:
I got to a chat “person” eventually but they were unable to fix the problem. I think they were working to a script, they have passed me to “technical”. They said leave 48 hours but with Christmas I think it is going to be a lot longer,
Hello
Weird that it’s just stopped working despite no changes.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
I have managed to fix the problem.
There are various call handling settings such as “when unanswered divert to” “when busy divert to” etc. all of these have the same number (provided by ID mobile) not the user.
One of these was missing several numbers in the divert, these are settings which a normal user does not touch and neither have I. They are set up when the sim is inserted so the problem must have been caused by an update or malfunction with the sim. Removing and replacing the sim did not correct the problem.
Perhaps these possibilities should be added to the list of items the chat staff use. Could you please de-escalate my problem.
I was just about to say I bet that's the problem. Glad I could help
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
