Replies posted by AndyX2Pro

11 Replies

R
Civilian
RbaylissCivilian
asked in Getting started with iD.

New app - unable to re-register

Oh I just saw the banner message "🔧 Customer notice: Email one time passwords are not working for some customers." so what's the workaround, or just wait?

3
Tom
iD Mobile Employee
2 days ago
R
Civilian
RbaylissCivilian
asked in Getting started with iD.

New app - unable to re-register

I'm also having this problem, tried 3 codes and none recognised.  That was after having to join a queue. The new login requirement is confusing.

3
Tom
iD Mobile Employee
2 days ago
A
Rookie
AndyX2ProRookie
asked in Your Phone & SIM.

5G on Oppo Find X2 Pro

@Michael Johnson what a star!  The option appeared and I now have 5G as a preferred option!  I haven’t tested it yet but that’s a great tip.

15
Mohammed
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

@Emil Thanks for the reply, surprising about Three and the Find X3 Pro because they are selling it on their website http://www.three.co.uk/oppo/find-x3-pro-5g?colour=black&memory=256&paym=trueWhat about the Oppo Find X2 Pro, which came out last year, is that anywhere on the list?Thanks

34649159
P
Rookie
2 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

Thanks for the reply @Emil look forward to what you find re the Oppo Find X2 Pro, I wonder how different it is to the X3 Pro?  I'm happy to test if that's possible.The ideation board could be good, so long as it's transparent and ID acts on the user votes.Thanks

34649159
P
Rookie
2 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

Hi IDI understand you will not say when a specific handset will be supported for 5G, but can you tell us which handsets are in the testing backlog?  For myself, I would like to know whether the Oppo Find X2 Pro is ever going to be supported, as I can see the X3 Pro is now supported.ThanksPS you might even allow users to vote on which should be prioritised...one way for your users to feel they have more input

34649159
P
Rookie
2 months ago
A
Rookie
AndyX2ProRookie
asked in Your Phone & SIM.

5G on Oppo Find X2 Pro

OK - disappointed that you can’t give any idea as to when the phone might be added, or I suppose even the criteria iD uses to decide, but I have to compliment you on responding promptly and over the weekend.  Chat start time was Sat, 28 Aug 2021 14:34:58 +0100 GMT

15
Mohammed
iD Mobile Employee
2 years ago
A
Rookie
AndyX2ProRookie
asked in Your Phone & SIM.

5G on Oppo Find X2 Pro

Hi WillI can give you the entire transcript including the time and date but will that make any difference as to whether my phone is added to the 5G list?  If not can you at least let us have the backlog of phone models waiting to be added?  My concern is to know when my phone will get added.  If that is never, then I have the option of going to another provider who does support 5G for my phone.  

15
Mohammed
iD Mobile Employee
2 years ago
A
Rookie
AndyX2ProRookie
asked in Your Phone & SIM.

5G on Oppo Find X2 Pro

I checked this prior to signing up, this is from the chat transcript:Andy: great - and my phone is 5G capable, I think I should get 5G if it's available?xxxxxxx:If your handset is 5G compatible and you are in an area that has 5G then yes you should be able to make use of 5G.Andy: excellent, thanks for your helpI removed the name of the operator but I can give it to you if it helps.  It does not say it depends on whether iD have tested the device.

15
Mohammed
iD Mobile Employee
2 years ago
A
Rookie
AndyX2ProRookie
asked in Your Phone & SIM.

5G on Oppo Find X2 Pro

Hi @Emil thanks for getting back to me, although it’s the X2 Pro I was asking about, not the Neo.  I suppose the same thing applies?How do we get our phones onto the approved list?  Is there a way you caould ask your users to help you by testing for 5G on their devices?

15
Mohammed
iD Mobile Employee
2 years ago
C
Newbie
Chirs1211Newbie
asked in Community Archive.

4G to 5G

I have exactly the same situation, I tried asking a more direct question yesterday but no replies.  Can I suggest that iD engage its community as testers so we can verify whether or not a phone works on 5G?  Like the OP I don't understand why iD support for 5G should be any different to Three but at least we could crowdsource some more comprehensive data

19
Mohammed
iD Mobile Employee
2 years ago
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