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New app - unable to re-register

  • 12 May 2024
  • 5 replies
  • 265 views
R
Rank
Userlevel 1

I’m attempting to re-register for the new app. However something seems to go wrong on step 5 (outlined here).  At first I assumed I just mistyped but after attempts 2 → 5 seems like it’s something else. Example:

Entered into the registration: 

Can’t really figure out what I can do to resolve, only idea I have is perhaps it’s also checking the previous data I entered and part of that doesn’t match which is causing an error.

 

As an aside it feels so weird having to “re-register” for an account I’ve had for 4+ years, ID seriously couldn’t migrate the account level information some better way? 

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Best answer by Tom 14 May 2024, 15:45

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5 replies

A
Rank
Userlevel 2

I'm also having this problem, tried 3 codes and none recognised.  That was after having to join a queue. The new login requirement is confusing.

A
Rank
Userlevel 2

Oh I just saw the banner message "🔧 Customer notice: Email one time passwords are not working for some customers." so what's the workaround, or just wait?

Tom
Rank
Userlevel 7
Badge +6

Hi @AndyX2Pro & @Rbayliss 

 

We believe this issue is now resolved, please try again soon.

 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mark Farrow
Rank

Just gone through all this rigmarole for what? No communication re. a new app or having to re-register, what a nonsense. I certainly haven’t loaded a new app, seemless transition, I think not and glad i’m only on a monthly contract, actively looking for alternative provider.

I
Rank

I cannot register my details onto the new app, details not recognised, over and over again. Had chat the other day but still not resolved. Have registered my daughters number fine but my own details don’t get recognised.

Ian

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