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New app - unable to re-register


I’m attempting to re-register for the new app. However something seems to go wrong on step 5 (outlined here).  At first I assumed I just mistyped but after attempts 2 → 5 seems like it’s something else. Example:

Entered into the registration: 

Can’t really figure out what I can do to resolve, only idea I have is perhaps it’s also checking the previous data I entered and part of that doesn’t match which is causing an error.

 

As an aside it feels so weird having to “re-register” for an account I’ve had for 4+ years, ID seriously couldn’t migrate the account level information some better way? 

Best answer by Tom

Hi @AndyX2Pro & @Rbayliss 

 

We believe this issue is now resolved, please try again soon.

 

https://community.idmobile.co.uk/announcements-16/resolved-email-one-time-passcodes-are-not-working-for-some-users-59533

 

Tom

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6 replies

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  • Helpful
 Contributor
  • 11 replies
  • May 12, 2024

I'm also having this problem, tried 3 codes and none recognised.  That was after having to join a queue. The new login requirement is confusing.


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  • Helpful
 Contributor
  • 11 replies
  • May 12, 2024

Oh I just saw the banner message "🔧 Customer notice: Email one time passwords are not working for some customers." so what's the workaround, or just wait?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • Answer
  • May 14, 2024

Mark Farrow
New
 Contributor
  • New
 Contributor
  • 3 replies
  • June 7, 2024

Just gone through all this rigmarole for what? No communication re. a new app or having to re-register, what a nonsense. I certainly haven’t loaded a new app, seemless transition, I think not and glad i’m only on a monthly contract, actively looking for alternative provider.


  • New
 Contributor
  • 4 replies
  • July 16, 2024

I cannot register my details onto the new app, details not recognised, over and over again. Had chat the other day but still not resolved. Have registered my daughters number fine but my own details don’t get recognised.

Ian


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3719 replies
  • July 30, 2024

Hey there @Ian Bewybu, we’re sorry to hear that. 

 

Please contact our live-chat who can look into this further for you:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler