Solved

3 Topics

J
Newbie
JenOfarr84Newbie
asked in Ask a question.

Some issues with PAC transfer

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.  

7
Kash
iD Mobile Employee
10 days ago
VixenFauna
Newbie
VixenFaunaNewbie
asked in Coverage & Network

Network Down? emergency calls only and no mobile internet

Hi there Ive been on emergency calls only for several hours now, is anyone else having the same issue? I know the app is having issues, but I dont see how that would affect the network. Can anybody help me know whats going on pls? Thanks 

3
Tyler
iD Mobile Employee
14 days ago
R
Rookie
Roderick BrodieRookie
asked in Ask a question.

Where is My Profile?

After 24 months with new phone have just changed plan to Monthly SIM. Irder confirmed.  For direct debit continuation I have been asked to go to "My Profile" to alter plan to iD Mobile Pay Monthly SIM. BUT I cannot find My Profile, only log-in details..?

9
Matthew Thompson
iD Mobile Employee
17 days ago
Terms & Conditions
Why iD Mobile?