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Some issues with PAC transfer

  • 6 April 2024
  • 7 replies
  • 423 views
J
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Userlevel 1

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone. 

 

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Best answer by Jonty Soper 6 April 2024, 10:20

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Jonty Soper
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Userlevel 3
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Good morning.

Similar to other threads I’ve seen in recent days, it sounds like your PAC didn’t complete 100% - hence your issues.  Time to Live Chat and ask them to check it out.

Live chat can be accessed here - https://www.idmobile.co.uk/live-chat

J
Rank
Userlevel 1

@Jonty Soper thank you for your response. Live chat have been most helpful. Hopefully my issue will be resolved by the technicians in the next few day. 

Annie Gates
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I’m having issues transferring my PAC code and I’m unable to log on to chat as it says the system is being updated? Can anyone help?

Tom
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Userlevel 7
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Hi @JenOfarr84 

 

Glad to hear Live Chat were able to help with this.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
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Hi @Annie Gates 

 

What issues are you having transferring?

 

Are you using the port form?

 

Does your transaction number begin with a 4?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Annie Gates
Rank

Hi Tom,

I double checked the information and also tried from another device. The live chat never launched on my phone either. (I’m using an iPhone)
 

I have used my sisters phone to speak to someone on live chat who have kindly completed the PAC transfer.

 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Annie Gates,

Glad to hear that the issue is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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