Hi there
Ive been on emergency calls only for several hours now, is anyone else having the same issue? I know the app is having issues, but I dont see how that would affect the network.
Can anybody help me know whats going on pls?
Thanks
Best answer by Jonty Soper
View original
Good evening.
No issues here in Basingstoke. Perhaps check the ‘Status checker’?
https://www.idmobile.co.uk/help-and-advice/coverage
Jonty.
PS: Rebooted your device at least? Or rather leave it off for 5 mins and restart.
Hi!
Thanks Jonty
Yeah Ive already tried the reset 5min trick, but worth a go again I suppose.
The checker says its having issues in my area, thank u for the link.
Hopefully it will be ok after the weekend
Vix
Hey there
We're very sorry to hear you're having issues with coverage, and thank you for the support here
Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.
https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info
Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.
https://www.three.co.uk/support/network_and_coverage/network_support
Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know.
Thank you,
Tyler
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