After 24 months with new phone have just changed plan to Monthly SIM. Irder confirmed. For direct debit continuation I have been asked to go to "My Profile" to alter plan to iD Mobile Pay Monthly SIM. BUT I cannot find My Profile, only log-in details..?
Where is My Profile?
Best answer by Jonty Soper
Perhaps try the Live Chat feature for some help?
Live chat can be accessed here - https://www.idmobile.co.uk/live-chat
Are you trying to upgrade with iD but via iD themselves or another third-party? When upgrading, I know iD don’t perform a credit check. I’d assume an identity check would be the same. I do recall they said change NOTHING until the upgrade is complete, else this could mess things up.
But given the issues of last week - and the remnants still floating around - this could be why things aren’t 100% yet. iD are a cost-effective and feature-packed MVNO for sure.
Jonty.
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