Unanswered questions

13895 Topics

Rhian Richards
Civilian
Rhian RichardsCivilian
asked in Community Archive

Sim card

Got my daughter new sim card but it's not working

1
andewhite
Legend
2 years ago
Ben Bailey
Civilian
Ben BaileyCivilian
asked in Community Archive

My email address is linked with someone elses account

My email address has been linked to someone else's account. I am not with your company however I get Jamie’s emails and updates. Please remove my email address at your earliest convenience. You are breaching data protection laws by sending emails for your customer to me. I am not the intended person so please remove my email address.

1
Mohammed
iD Mobile Employee
2 years ago
C
Civilian
CrispinCivilian
asked in Community Archive

No simcard

I returned my phone to Carphone warehouse for repair.  They sent me a new phone but without a sim card.  No-one said anything about taking out the old sim card before sending the old phone for repair, and we assumed we would get the old phone back anyway.  Now we have a phone which we cannot use because it has no sim card. 

1
Mohammed
iD Mobile Employee
3 years ago
CONNOR1234
Civilian
CONNOR1234Civilian
asked in Community Archive

Sim has not arrived

Hi i ordered a sim on 4th December  but not received  yet

1
Michelle
iD Mobile Employee
3 years ago
Moi
Newbie
MoiNewbie
asked in Ask a question.

Mistake with additional data

I mistakenly bought extra data!  Is there a way of cancelling?  I'm doing this immediately after finding out I'd miss-read the amount remaining!

1
Tom
iD Mobile Employee
11 months ago
Maia
Civilian
MaiaCivilian
asked in Community Archive

cant cancel my sim only

I have been trying for 2 hours to cancel my id mobile plan for my sim only contract and it gets me to the point of telling me how much it is to leave as I’m leaving before the contract is up then won’t give me the actual Optjon to leave! How do I do this? 

1
Michelle
iD Mobile Employee
2 years ago
C
Civilian
CaroleSteadmanCivilian
asked in Community Archive

Cancellation of Contract

HiI have sent in the letter via the post to get a cancellation number. We need to post the phone back, not heard anything yet.Can you confirm we are in the process as nearing the 14 day rebate ? 

1
Ryan
iD Mobile Employee
2 years ago
L
Civilian
Lynsey BCivilian
asked in Community Archive

Switching sim only deals when already sim only

Hi, I'm already sim only but want to change to a different deal.I'm eligible and there are lots of options, but it says about getting a new sim card? Is this correct, can't the existing be used?I'm abroad so can't access a new sim if it arrives and can't risk doing anything that will cut off my phone!Thanks to anyone who has already switched sim only deals 😁

1
Will
iD Mobile Employee
2 years ago
S
Civilian
SoozCivilian
asked in Community Archive

Black friday deal not received ?

When I put the order though I was told I would get the phone today 12/1/21 not heard anything since I placed the order. What's going on? 

1
Will
iD Mobile Employee
3 years ago
Jessica Chapple
Civilian
Jessica Chapple
asked in Ask a question.

Free 3 months Ape TV error

When clicking on the link to redeem the offer, the  URL states that it cannot be found and errors.   Could someone from ID Mobile help with this please?

1
Tom
iD Mobile Employee
5 months ago
Kaisterr
Civilian
KaisterrCivilian
asked in Community Archive

cancel old contract

 I lost my phone a long time ago and am still paying the contract. I can't remember the phone number or username and password so I can't cancel the contract. Please help me cancel it. Thanks

1
Will
iD Mobile Employee
3 years ago
Macktheknife
Civilian
MacktheknifeCivilian
asked in Community Archive

sim card error notice

My Samsung galaxy S9 phone works fine but I have suddenly been getting an error notice saying “no SIM card inserted, unable to make calls or connect to mobile networks”. I usually click ok to make the message go away, but the phone still works okay. However this message keeps popping up at random intervals and is very annoying. How can I fix this? 

0
Macktheknife
Civilian
3 years ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi. 

2
Kash
iD Mobile Employee
14 days ago
Cor6l
Civilian
Cor6lCivilian
asked in Community Archive

not received the order!!!

my husband ordered a phone on 15th. only on email received acknowledging the order and advising the item out of stock and would come back in stock on 16th. today is 17th and still nothing! we are in a bit of hurry! what's happening?!!

1
Mohsin
iD Mobile Employee
3 years ago
N
Newbie
N2402Newbie
asked in Ask a question.

sim not activated

I have ordered mobile phone on sat, received on sun , sim is still not active 

1
Tom
iD Mobile Employee
11 months ago
L
Newbie
LizpsychNewbie
asked in Community Archive

end of contract

Hii need to cancel my contract but don’t have the phone number or SIM etc.  I have an account number.  How do I cancel? 

1
Will
iD Mobile Employee
2 years ago
A
Civilian
Allanajones92Civilian
asked in Community Archive

bill taken twice

My bill has been taken out twice can I ask why.Once it has been taken from id mobile app and the other time it has been taken from id mobile limited.

1
Kash
iD Mobile Employee
3 years ago
Carole&Martha
Civilian
Carole&MarthaCivilian
asked in Community Archive

new phone is broken

Hi I’ve just received my new phone from ID but the SIM card tray is totally stuck? Can I get a replacement phone or does anyone know what to do? 

2
Mohsin
iD Mobile Employee
2 years ago
Guy Milner
Newbie
Guy MilnerNewbie
asked in Device & Phone Support

All my details are wrong so cant transfer puk or register?

The problem I think may be with ID Mobile as I think my details are correct.  So I can't use my iPhone,  Cant transfer put or can't even register. So what can I do?  What am I paying for?   Please help?

1
Kash
iD Mobile Employee
6 months ago
J
Civilian
Joe CrimminsCivilian
asked in Community Archive

need help

I Need help 

1
Kash
iD Mobile Employee
1 year ago
G
gordtd
asked in Community Archive

Missing SIM card

Hi, my SIM card order was placed on 19 March, with despatch confirmed on 20 March. I haven’t received it. Can this be investigated? Thanks

1
Mohsin
iD Mobile Employee
3 years ago
Emma Hammond
Newbie
Emma HammondNewbie
asked in Ask a question.

Help No sim

I have purchased a contract phone. However there is no sim with the phone.  Do I need to purchase separately even though it a contract with a phone number? Unsure who to contact for support ?       

1
Kash
iD Mobile Employee
1 year ago
P
Pauline Anne walker
asked in Community Archive

My bill

Hi my bill has been paid on Thursday and I'm paying the rest on Thursday this week when I get paid from work but I need my services to be able to rang my employer to get some shifts 

1
Mohsin
iD Mobile Employee
3 years ago
C
Csten
asked in Community Archive

upgrade

My contract ends this month, can I upgrade now?

1
Mohsin
iD Mobile Employee
3 years ago
M
Civilian
mblair72Civilian
asked in Community Archive

cancelling contract - chat not working and app not cancelling

Looking to end my contract now the time is up. The app wont let me cancel and the chat wont load either online.Can someone help?

1
Will
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?