Unanswered questions

14209 Topics

M
Civilian
martinsimpsonCivilian
asked in Community Archive.

Unlock ID iPhone 5s that is no longer in use (number has been ported)

Hi, I have an iPhone 5s that was on ID network but the number has been ported to a new phone on Vodafone. I want to unlock the old iPhone and have contact ID to get this done. I received an acknowledgement email about 10 days ago but it is still locked. How long does this normally take? Thanks, Martin.

3
Ryan
iD Mobile Employee
5 years ago
Phelangm
Phelangm
asked in Community Archive.

Samsung S8 not taking international sim from other service provider

I am currently in Palestine and tried yesterday to put a local sim into my phone. It did not work. I was prompted when putting the sim in to enter a code. I tried the network unlock code of the in country sim but it did not work. When I called iD I was told by the operator that my phone (bought 2 month ago) was not locked to the iD network. I entered my iD PUK code as well the in country PUK but that also didn't do anything either. Any suggestions. Attached are screenshots of the problem pages. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/74d85f4a-12f8-4bf4-9838-a909aeda41e3.jpg[/img][img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/482ba6e5-66f0-41f8-84dc-9b20c263547a.jpg[/img]

1
Phil
iD Mobile Employee
5 years ago
F
Fionnbarr Cross
asked in Community Archive.

Changing sim only deal

I wish to change my sim only contract with idmobile. I found the deal I want on the id website-£8 a month for 3GB data, unlimited texts, and 1000 minutes. However when I log in to change my deal I am offered 3GB data,unlimited texts and 500 minutes. How can I obtain the offered deal?

0
F
5 years ago
Laurenw48
Laurenw48
asked in Community Archive.

My bill

CAn I pay the majority of my bill and get put back on .. my bill is 33 but I only have 30

1
Phil
iD Mobile Employee
5 years ago
L
Laurencon
asked in Community Archive.

Sim for daughter

Hi I ordered 2 sims but was told I could only have 1 because only 1 per name. My daughter is under 16, how do I go about getting a 2nd sim? There is no other adult at our house to order for her.

1
Phil
iD Mobile Employee
5 years ago
Justine
Justine
asked in Community Archive.

Data roll over

Had data roll up accumulated to nearly 5 gb last month. I upgraded to a new plan and have not used 5gb of data yet it hasn't rolled over. It's gone back to 2gb

1
Phil
iD Mobile Employee
5 years ago
lester1980
lester1980
asked in Community Archive.

Roaming and fair useage, brand new customer

Probably very bad timing but I got my iD sim card today (10 gig pay monthly plan) and am waiting to port my old number over to it. Thing is, it takes 2 days and I go away to Spain for a week from Sunday with work and will need to use my data on the new sim card. As there won't be much history of me using this simcard in the UK will I come into trouble by using data in Spain for a week? The fair useage policy is a little vague in this respect....

1
Phil
iD Mobile Employee
5 years ago
deehell
deehell
asked in Community Archive.

Setting up a sim without a phone

Afternoon; I have a sim for use in an alarm/gate system and need to be able to set up an account. Only problem is that the device holder takes a standard (e.g. not nano) sim, my current phone uses a nano and so I can't receive the code that ID send to set up an account.... any thoughts? Need the account to turn off voicemail and text alerts/notifications...

1
Phil
iD Mobile Employee
5 years ago
Eddie
Civilian
EddieCivilian
asked in Community Archive.

Recover number

Hi, my ID number was cancelled, is there any way of activating it again or transferring it to another operator

1
Phil
iD Mobile Employee
5 years ago
Cmcadman
Cmcadman
asked in Community Archive.

Can’t register for ID app

keep getting error message saying the information is incorrect or a user already exists

2
A
5 years ago
JoE
JoE
asked in Community Archive.

emergency calls only

my galaxy s9 is saying emergency calls only and no network connection. when i go in to search for a network, it says it can't do it. phone has been working well. i have checked the signal in my area and it is very good. any ideas? i have switched it off and on and also off and on airplane mode.

1
Ryan
iD Mobile Employee
5 years ago
Becki
Becki
asked in Community Archive.

outstanding bill but the money has left my account

after changing what account my bill comes out of, this months bill failed to come out leaving me with an outstanding bill and unable to use my phone. I paid it on the ID app and the money came straight out of my account but my phone still isnt working and still says I have an outstanding bill. has anyone else had this problem? Im finding it difficult to even be able to get through to an adviser as it wont accept my details and im not sure what to do.

1
Ryan
iD Mobile Employee
5 years ago
juliebarnett
Civilian
juliebarnettCivilian
asked in Community Archive.

Problems with voicemail

If someone rings my voicemail says "the number you have dialled has not been recognised". It is the general voicemail number 07782333123. Any ideas

3
Ryan
iD Mobile Employee
5 years ago
A
Civilian
ArchieCivilian
asked in Community Archive.

Can't get data abroad

Hi All, I've recently started with ID mobile but haven't been able to get data abroad in two recent trips to Barcelona. I've followed all the steps listed in the guide to using your phone abroad as well as setting the APN to ID mobile's as suggested in this forum. I've also tried my SIM in my girlfriend's phone with no success whereas her BT SIM works fine in my phone. I'm able to connect to networks and phone/text, just not use my data. Can anyone shed any light on what might be the problem? Many thanks, Archie

3
Ryan
iD Mobile Employee
5 years ago
Anthony Clewes
Anthony Clewes
asked in Community Archive.

Data usage.

My bill is due on the 17th day of each month and I have received a message today telling me I've already used 80% of my monthly data allowance already? Why is this happening almost every month?

5
Ryan
iD Mobile Employee
5 years ago
B
Civilian
Bob77777Civilian
asked in Community Archive.

WifFi calling for Samsung Galaxy A5 2017

HI, I have 2 contracts with ID, both including Galaxy A5 2017 phones. The one my wife uses is useless here at home due to zero signal inside the house, so I was excited to learn that Wifi calling had been implemented. The problem is that Galaxy A5 2017 is not on the approved list, despite having the wifi calling facility on the phone itself. The question is...Can I use the A5 as it has the feature, or do I have to wait until ID implement it for this phone, if ever. She has a year to go and with the exception of the signal at home is happy with ID. I use EE and would Xfer if ID fixed it for the A5. Thanks Bob

1
Mohammed
iD Mobile Employee
5 years ago
Poppy Reeve
Poppy Reeve
asked in Community Archive.

PAC code input place

How do I register my PAC code with ID so I can keep my old number?

1
Mohammed
iD Mobile Employee
5 years ago
Jeanette76
Civilian
Jeanette76Civilian
asked in Community Archive.

Coverage problems on Doogee X10

Hi I have a doogee X10 3g mobile and my phone is staying on h+

1
Mohammed
iD Mobile Employee
5 years ago
B
Civilian
BrianoCivilian
asked in Community Archive.

Sim not working

Hi. I signed up for sim on Friday 31st August. It arrived Tuesday 4th September. Sim doesn't work. I need ID Mobile to send me a replacement. I sent them an email and they have not yet responded. Help!!! Please. Thanks Brian

1
Mohammed
iD Mobile Employee
5 years ago
C
Cam236
asked in Community Archive.

Registration probems

Having difficulty registering an account on the app, my mobile number is fine but the email address and date of birth arent right even though im pretty sure they are 100% correct

1
Mohammed
iD Mobile Employee
5 years ago
A
Civilian
AislingfmCivilian
asked in Community Archive.

No service in the USA

Hi I arrived in the USA on Monday. Intially I had to turn my iPhone 5s on and off several times before it would connect to T mobile and has then went to no service again yesterday. I have tried turning it on and off and turning 4g off in case that helps but it makes no differance. Your agents are busy and there is no option for me to call you using whats app. I’m here for two weeks so I need service. What can be done? Thanks Aisling

1
Mohammed
iD Mobile Employee
5 years ago
JasonNicol
JasonNicol
asked in Community Archive.

Sim not privisioned

Cant make calls?

2
Mohammed
iD Mobile Employee
5 years ago
MattB
MattB
asked in Community Archive.

Mobile data won’t work in Europe on iPhone 5s

I’m on holiday in Prague, Czech Republic, and have saved my mobile data so I would be able to use it around the city. Having turned roaming on in both the ID app and on my phone, mobile data still won’t work. A repeat message of ‘can’t activate mobile data network’ comes up. Ive looked everywhere online and even called ID customer service (who I suspect just used iD’s ‘Settings Checker’) and nothing will work. There is no option to change my APN settings - I have an iPhone 5s, with iOS 11. When I click on mobile data > mobile data options, there are only two buttons available, one for switching 4G on, and one for switching roaming on. Can anyone help? The iD customer service suggested I go to an Apple store, but I feel like they will just tell me that this is an issue with iD.

1
Mohammed
iD Mobile Employee
5 years ago
M
Mags grist
asked in Community Archive.

No Sim card with iphone

Got an iPhone for my husband s couple of months ago and he has just got round to opening it. The problem is the phone came with no SIM card, as it's a pay monthly that can't be right. I have emailed and called but am getting no response. I am sure you don't use your old SIM grateful for any thoughts. Mqgs

1
Mohammed
iD Mobile Employee
5 years ago
Awt
Awt
asked in Community Archive.

Customer services PIN

Hi, I need to speak to someone at ID mobile but I can't without my customer services PIN. I haven't been sent the pin and I can't log into my account to get it because my number isn't working. How can I speak to someone? Thanks Andrew

1
Mohammed
iD Mobile Employee
5 years ago
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