phone calls in abu dhabi

Question

Hi I am shortly travelling to Abu Dhabi and need to receive a call on my Uk id number. I will be getting an eSIM to use out there for general use but I need this call to come through. How can I ensure the call comes through as when I have been out there before no calls come through?

MZone · Accepted Answer

Make sure you are connected toEtisalat or Emirates Integrated Telecommunications Company PJSC networks. Make sure you have no spend cap and roaming is activated on iD account and phone side.Here are the charges:Roaming charges inUnited Arab Emirates (UAE).The table below displays how much you’ll be charged for any minutes, texts or data that you use.RoamingPay monthlyPay-as-you-go****Calls to UK*£6.00£6.00Calls to United Arab Emirates (UAE)*£6.00£6.00Calls received*£1.50£1.50Texts to United Arab Emirates (UAE)**£1.20£1.20Texts to UK**£1.20£1.20Picture message (MMS) sent**£0.60£0.60Internet and Data (per MB)***£9.60£9.60* Price per minute** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current chargeshere.Prices shown include VAT where applicable.

Tyler C · Answer

Hey there ​@Gemma Osgood, thank you for reaching out. As kindly advised by ​@MZone, those are the charges above for roaming.You will need to ensure you have roaming enabled and international features via both your phone’s own settings, and the iD Mobile app/website.https://community.idmobile.co.uk/roaming%2D76/what%2Dis%2Droaming%2Dand%2Dhow%2Ddoes%2Dit%2Dwork%2D44964You will also need to ensure you have a high enough bill cap to allow for phone calls to go through and to run for however long you need.Roaming charges can be found here:https://www.idmobile.co.uk/help-and-advice/international-and-roaming-chargesHow to change your bill cap can be found here:https://www.idmobile.co.uk/help-and-advice/cappingThanks,Tyler

Not the answer you were looking for?

Got a question?

Not the answer you were looking for?

Create an account.

Log in to the iD Community.

Scanning file for viruses.

This file cannot be downloaded