This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
Welcome to the ‘Ask a question’ subforum
Userlevel 8
Page 7 / 10
Userlevel 8
+9
Please read my post again. I’m trying to call a 0345 number, which happens to be VM - why can I not from this provider?
Sounds like a billing system, or network routing issue
Have you tried privately asking for assistance with this via the iD social media customer support team, using facebook (via Messenger), or Twitter (by DM)?
The agents work until 8pm weekdays (6pm at weekends).
Userlevel 7
+4
Hi
Have you tried adjusting the bill cap if it’s already at £0?
It could be recognizing the 0345 number as a paid/premium number, adjusting the bill cap a little higher might help here.
Please let us know how you get on or if you still require assistance.
Tom
Hi
Have you tried adjusting the bill cap if it’s already at £0?
It could be recognizing the 0345 number as a paid/premium number, adjusting the bill cap a little higher might help here.
Please let us know how you get on or if you still require assistance.
Tom
Hi
Have you tried adjusting the bill cap if it’s already at £0?
It could be recognizing the 0345 number as a paid/premium number, adjusting the bill cap a little higher might help here.
Please let us know how you get on or if you still require assistance.
Tom
Changed it to £5 but same issue.
Userlevel 1
How do I find out when my upgrade is due?? It's not showing on my page or account! Thank you
Userlevel 8
+9
How do I find out when my upgrade is due?? It's not showing on my page or account! Thank you
Your online iD account should tell you the end date of the minimum term for your handset contract
If your minimum term is 24-months, then you can upgrade once you’re within the last 60-days of your minimum term.
If minimum term isn’t 24-months, then you’ve got to wait until you’ve reached your contract's minimum term.
Userlevel 1
How do I find out when my upgrade is due?? It's not showing on my page or account! Thank you
Your online iD account should tell you the end date of the minimum term for your handset contract
If your minimum term is 24-months, then you can upgrade once you’re within the last 60-days of your minimum term.
If minimum term isn’t 24-months, then you’ve got to wait until you’ve reached your contract's minimum term.
Ah yes I've jsut found it thank you ☺
Sim card stopped working after 3 days.
A new sim bought for my lad. 3 days in and nothing, no data no calls or service.
Not impressed. How do i get this sorted?
Userlevel 8
+9
Sim card stopped working after 3 days.
A new sim bought for my lad. 3 days in and nothing, no data no calls or service.
Not impressed. How do i get this sorted?
You could get a replacement iD SIM card, from any branch of Currys.
Userlevel 7
+4
Hi
Have you tried a replacement SIM from Currys as suggested by
Please let us know if you still require assistance so we can reach out.
Tom
Userlevel 7
+4
Hi
Apologies, this post appears to have been lost in the more recent high volumes, are you still having issues with calling any 0345 numbers?
Is it just one 0345 number specifically?
Are you sure the number is indeed a free one? Are they able to call you?
Tom
Hi
Apologies, this post appears to have been lost in the more recent high volumes, are you still having issues with calling any 0345 numbers?
Is it just one 0345 number specifically?
Are you sure the number is indeed a free one? Are they able to call you?
Tom
Hi. I got this sorted with the Twitter team. Thanks
I inserted my new SIM and started PAC migration on 26 April. My network has been dead since. Using the app on Wi-Fi, it shows my migrated number. If people call me, they are told my number is ‘not recognised’. I have nothing on my title bar, no signal bars, no network name, no 3/4G. My husband ported no problem on same day. His ID SIM works fine in my phone, my SIM is dead in my phone and when inserted in my husband’s and son’s phones. I’ve sought help on ID chat support 4 times. it’s been raised with tech twice but still no joy. I got a replacement SIM from Currys as per one of the ID chat suggestions. I’ve used the app (on Wi-Fi) and activated my number on the new SIM. It’s still dead no matter what phone I put the sim in. I’ve raised that again with support, but no further on. We both came from Three contracts and have sim free iPhone X’s. Oh, and the chap in curry’s tried to help by checking the apn of my original ID SIM by placing it in his dual sim phone. He could see my telephone number but did say the SIM was inactive. The replacement SIM has gone the same way. It’s clear that the device is not the issue. Having a second sim and same issues suggests it’s not the actual SIM. Something isn’t right at the ID side of things but I can’t get anyone with enough savvy or experience to resolve this issue. It’s so frustrating. Has anyone had experience of this or know how to get ID to resolve?
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it.
To help others help you, try and include as much info as possible in your question, including your handset type (if applicable).
If you can't find your post after it’s been moved, you’ll be able to see it by clicking the ‘Topics’ category in your profile menu (to get there, click your username in the upper right-hand corner).
Got a question? Then go ahead and post it below!
I need a new sim card asap please help
Userlevel 7
+10
Hey
The quickest way is to get a replacement SIM from Currys which is free.
This will then need to be activated which can be done on https://www.idmobile.co.uk/help-and-advice/your-sim-card
Mohammed
Userlevel 1
When I get a voicemail, iD sents a text with a 5 digit number to call and retrieve it. I've just had another text from iD giving a mobile number to call. Is this a scam. Doesn't seem right to me.
Hello,
I wanted to change my plan to a plan with less data but when trying to change it on the app I was given two options one was the exact same plan I’m on but the cost was cheaper and the other was for unlimited data and the cost was also cheaper. I’m a little confused as to why that is and would also like to ask if I do change plans to one of the following listed will the monthly cost be exactly what’s stated below without any extra costs.
Userlevel 4
Hello,
I wanted to change my plan to a plan with less data but when trying to change it on the app I was given two options one was the exact same plan I’m on but the cost was cheaper and the other was for unlimited data and the cost was also cheaper. I’m a little confused as to why that is and would also like to ask if I do change plans to one of the following listed will the monthly cost be exactly what’s stated below without any extra costs.
Hi there. Sometimes, these plan changes come up on your app towards the latter end of your contract. You’ll be able to select any one of these plans to change to, and you won’t be charged anything extra for doing so. The only time that the plan can change, is if you go over your allowances, or with the RPI/CPI increase that would occur next March or April time.
-Lauren
Userlevel 4
When I get a voicemail, iD sents a text with a 5 digit number to call and retrieve it. I've just had another text from iD giving a mobile number to call. Is this a scam. Doesn't seem right to me.
Hi
-Lauren
Why am I getting error code id 0 when I try to send text messages to Uk mobiles? I need to contact my carer but your stupid network is preventing me?
Userlevel 7
+4
Hi
Apologies for this, there was a network outage giving users “Error-0” when attempting to use some services, this should all be cleared up now, are you still having any issues after a reboot?
Tom
Userlevel 1
When I get a voicemail, iD sents a text with a 5 digit number to call and retrieve it. I've just had another text from iD giving a mobile number to call. Is this a scam. Doesn't seem right to me.
Hi
-Lauren
Userlevel 7
+10
Hey there, this does look like it's coming from Voicemail. The number should link directly to that Voicemail.
If you’d prefer, dial 123 to listen to all voicemails and you can manually listen to them this way.
Mohammed
Hi,
I placed an order yesterday in my partners name the order went through and we received the email and order number, we received another email today saying there as a phone still in the basket.
please can the status of the order be given to me.
Thanks
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Page 7 / 10
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