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What to do before asking a question?

  • 2 January 2019
  • 43 replies
  • 15103 views
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43 replies

Connor Goy
Rank
Userlevel 1

Id like to cancel my order with you. But im struggling to find a number to ring to do this

Kash
Rank
Userlevel 7
Badge +7

Hi @RichardWatt7,

It shouldn’t be an issue but let us know what is showing on your iD account tomorrow and we can check it out.

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
RichardWatt7
Rank
Userlevel 1

I just logged into one of my accounts (the one for my wife) and I get the message below:

 

Warning message

 

The direct debit date, according to the Aug 2021 bill, is the 29th August (which is today as I post this), a Sunday: with the bank holiday, the direct debit won’t actually be taken until Tuesday the 31st August, so what do I need to do?

 

It’s not my fault that the direct debit is set for a date that falls on a Sunday this time (and in this case just before a bank holiday as well).

Will
Rank
Userlevel 6
Badge +8

Hi @dadarob,

 

Have you tried powering down the handset for 10 minutes? Have you checked to see if the other SIM is working?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
dadarob
Rank
Userlevel 1

Yesterday I received my new SIM card. I am changing my plan and was able to insert the Sim card. I was then informed that it would take about 24 hours for you to activate my phone, and that I would receive a fax informing me that my phone was activated and I could use the phone. 27 hours later I am still waiting...unable to use my phone or receive calls. What is the problem? I need my phone to be working. Please let me know what is happening.

Robert Graham  

 

 

Katiekells12
Rank
Userlevel 1

Hi i haven’t received my SIM card can I have another one sent out

Mohammed
Rank
Userlevel 7
Badge +10

No problem, we’ll continue speaking via PM now.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Userlevel 1

Yes I’ve replied back thank you 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @James95,

I’ve replied to you already and sent you a PM.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Userlevel 1

 

Hi I’m new to I.d I received my new pays monthly sim two days ago was all working fine till I received a text saying We are sorry to see you go - in case you still want your number, your SIM is now active on Pay As You Go. Use the iD Mobile app or My Account online to view your account. I’ve not personally closed or cancelled anything so I’m confused now my calls text etc are not working and it’s saying I need to top up can anyone please help me 

Will
Rank
Userlevel 6
Badge +8

Hi @Mick g,

 

It sound like it.

 

I’d recommend blocking that number.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mick g
Userlevel 1

I received a text message from 447368139269 to say my bill could not be processed and asking to update my information is this a scam mail

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @MrsLJBe,

We’re sorry to hear about that! We will send you a PM now so we can investigate this further.

Ryan

Edit: I can see we have sent you a private message yesterday.

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank
Userlevel 1

I took a new contract out with ID mobile through carphone warehouse and the advisor took the PAC code and advised when the phone arrived the number would transfer over.

 

The phone arrived early Friday and the number is yet to transfer over, I did try change the number over using the PAC code in the ID Mobile app, however it came back as incorrect. I have spoke to EE who cannot confirm if the number is being transferred. I am now being billed for both contracts until this is resolved. Can someone please look into this and confirm if my number is transfering over and how I can get this sorted if not?

 

 

Kevin
Rank
Userlevel 4
Badge +10

How strange.  We’re very sorry to hear that @Pois110700

We’ll send you a private message now to get that sorted for you.

Simply click on your profile icon in the top right, then go to your private messages.

Pois110700
Rank

Hello, I have recently purchased a contract from you, but have not recieved a sum card to put in this phone.Please can you help.Thankyou

P
Rank
Userlevel 4
Badge +2

Hi @Keano 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
K
Rank
Userlevel 1

Hi 

Could i get a reply to why I have received a notification that I have a final payment to make for my sons contract which ended on the 14th of April. I cancelled the contract also via my account and  had a responce asking to keep my DD open for the final payment. I did this and the payment (Final) one was taken out on the 5th of May. I then cancelled my DD but have since got a message saying to keep my DD open for my contract?? Obviously during this time its not possible to speak to anyone however a live chat would help.

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