Tutorial

What to do before asking a question?

  • 2 January 2019
  • 43 replies
  • 15093 views
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43 replies

Mohammed
Rank
Userlevel 7
Badge +10

No problem @Jimbo123,

If you still have issues with this, we can PM you here and look into this further for you.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi Mohammed, thanks for your reply. 
I had another email yesterday (Sunday) about providing my date of birth and direct debit confirmation, which I answered. 
I have yet to have a reply. 
I haven’t checked today whether the number has ported or not as the phone is at home. 
Thanks. 

Mohammed
Rank
Userlevel 7
Badge +10

No problem @Jimbo123  if you can check and confim when you do get a chance and let us know so we can help troubleshoot further if needed.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank
Userlevel 4
Badge +2

Hi @Keano 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
Connor Goy
Rank
Userlevel 1

Id like to cancel my order with you. But im struggling to find a number to ring to do this

Kash
Rank
Userlevel 7
Badge +7

Hi @Connor Goy ,

Are you looking to leave without your number or move your number to a new network.

To cancel your plan without switching to another network, simply: 

  1. Log in to the iD Mobile App or My Account online 

  2. Go to the My Account page and tap Thinking of Leaving

  3. Click Switch or Cancel Now 

  4. Choose Cancel my iD plan and follow the instructions

 

If you wish to move your number to a new network.

You can simply text the words PAC to the number 65075 from the iD SIM card.

A PAC code will then be texted to you and you can give that to the new network provider who will port your number out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

 I ported my number over to ID and it was supposed to be completed on 6th June from O2

The problem is I can only receive some calls or texts and some calls go straight to the voicemail on my old provider.  e.

Technical support were supposed to contact me but I’m guessing they couldn’t get through on my phone because its not working.

So thats where I’m at. ID tell me that everything is working yet I can’t receive texts or calls.

Any ideas would me appreciated because my business is in a mess because of this.

Kash
Rank
Userlevel 7
Badge +7

Hi @Abhay Chopada,

Welcome to the Community!

Just checking if you have the correct number in your settings under the My Number section.

If you are using an iPhone please ensure that the correct number is displayed under Facetime and iMessage.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi Mohammed, 

The number has been part ported but there is still an issue. 

If I ring my ported number, my phone rings as it should. If I text my ported number, I receive it no problem. If I text FROM my phone, the receiver of the message still gets a display of the original number you supplied me with and not the ported one. 

I have reset the phone several times, removed and replaced the SIM and reset the network settings. None of this has remedied the situation. 

Can you advise what will sort this issue? 

I am pleased to say that the half price offer deal issue has finally been resolved. 

Thanks

Mohammed
Rank
Userlevel 7
Badge +10

No problem, we’ll continue speaking via PM now.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P A C
Rank

 I am trying to speak with a human so i can explain the  issue I have. I have a new sim card but no mobile number with it. If i cant get this sorted i want to close my account.  

andewhite
Rank
Userlevel 8
Badge +9

 I am trying to speak with a human so i can explain the  issue I have. I have a new sim card but no mobile number with it. If i cant get this sorted i want to close my account.  

Okay @P A C,

You can’t have a telephone chat with the iD Mobile support team - all iD support is online.

You’ve got a new iD SIM - all new SIM cards from iD are ready to use, so try one of the following:

  1. Pop your new iD SIM into a phone, call another mobile and ask them for your new number.
  2. Alternatively, use your mobile with your new SIM to call your own landline (assuming you’ve got a landline), then from the landline call 1471 for the last caller’s number.

If (1) and (2) doesn’t work, get in-touch with iD Mobile using facebook (using Messenger), or Twitter (by Direct Message).

The iD social media team will help getting your mobile number and the PAC from your old provider. Any out-of-hours messages left on facebook, or Twitter, are handled when the social media team next start work.

Good luck @P A C. 
🤞

Kash
Rank
Userlevel 7
Badge +7

@Jimbo123,

It can sometimes be down to the handset settings and not the port.

Can you confirm which handset you are using and we can advise on the steps?

It may also be worth checking that the correct number is displayed in the ‘My Number’ section.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Pois110700
Rank

Hello, I have recently purchased a contract from you, but have not recieved a sum card to put in this phone.Please can you help.Thankyou

Kevin
Rank
Userlevel 4
Badge +10

How strange.  We’re very sorry to hear that @Pois110700

We’ll send you a private message now to get that sorted for you.

Simply click on your profile icon in the top right, then go to your private messages.

Wilma Suttle
Rank

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general?


Then you’re in the right place. The iD Mobile Community will give you the answers you need.

And you might not even have to post a new question – it might have been asked and answered already, and sitting on the Community ready and waiting for you! To check if it already exists, here’s what to do…

 

 

  1. Use the search bar at the top of every Community page to look for your question. Think about the key words of your question, and enter them first. You’ll then see a list of suggested questions appear below the search bar. If you’re question’s there, go ahead and tap on it!
  2. Browse sub-categories under the ‘Menu’ bar at the top of every Community page. If you find the relevant subject area for your question, tap on it and scroll through the posts.


If you’ve tried the above and definitely can’t find your question, then go ahead and post it! You’ll find lots of advice on posting a question that’ll get answered quickly here: How to start a new topic

 

 

Cannit understand why my bill has jumped from £13.09 to £40.03 this month. Please explain

Wilma Suttle
Rank

Why has my bill increased from £13.09 to£40.03 . 

andewhite
Rank
Userlevel 8
Badge +9

Have you looked at your latest bills in the iD App or your iD My Account online?

Your monthly bills will show all the itemised charges for calls, texts, data, etc. for your iD account.

 

 

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