Tutorial

What to do before asking a question?

  • 2 January 2019
  • 43 replies
  • 15053 views
iD Mobile
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Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general?


Then you’re in the right place. The iD Mobile Community will give you the answers you need.

And you might not even have to post a new question – it might have been asked and answered already, and sitting on the Community ready and waiting for you! To check if it already exists, here’s what to do…

  1. Use the search bar at the top of every Community page to look for your question. Think about the key words of your question, and enter them first. You’ll then see a list of suggested questions appear below the search bar. If you’re question’s there, go ahead and tap on it!
  2. Browse sub-categories under the ‘Menu’ bar at the top of every Community page. If you find the relevant subject area for your question, tap on it and scroll through the posts.

If you’ve tried the above and definitely can’t find your question, then go ahead and post it! You’ll find lots of advice on posting a question that’ll get answered quickly here: How to start a new topic

43 replies

Tom
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Userlevel 7
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Hi @Jimbo123 

 

Has the issue been resolved yet as the Live Chat have suggested?

 

If it hasn’t been resolved please let us know so we can get in contact and take a further look.

 

As the number has disconnected from the old supplier their PAC code would no longer be active, they wouldn’t be able to assist with your number.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
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Userlevel 1

Hi Tom, thanks for your reply.
I spent another 40mins on the chat this morning (6 Jan) trying to resolve this as the half price offer for 3 months hasn’t been added to the account either. 

My number has still not ported and they are now saying another 24-48 hrs. 

All very frustrating! 

J
Rank
Userlevel 1

Tom, 

Update: had a call yesterday (Sat) from customer services asking for the record of my chat conversations. Luckily I had saved them all as PDF files and sent all 3 along with a snapshot of my original email from ID which clearly showed the half price offer. (it is still available on your website!) 

Number is still to port and I have now been informed it should happen by the end of the day on Monday. 

Lesson for all - keep your chat records as ID seem not to be able to retrieve them 

Will keep you updated as/if anything actually happens. 

Mohammed
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Userlevel 7
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No problem @Jimbo123,

If you still have issues with this, we can PM you here and look into this further for you.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
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Userlevel 1

Hi Mohammed, thanks for your reply. 
I had another email yesterday (Sunday) about providing my date of birth and direct debit confirmation, which I answered. 
I have yet to have a reply. 
I haven’t checked today whether the number has ported or not as the phone is at home. 
Thanks. 

Mohammed
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Userlevel 7
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No problem @Jimbo123  if you can check and confim when you do get a chance and let us know so we can help troubleshoot further if needed.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
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Userlevel 1

Hi Mohammed, 

The number has been part ported but there is still an issue. 

If I ring my ported number, my phone rings as it should. If I text my ported number, I receive it no problem. If I text FROM my phone, the receiver of the message still gets a display of the original number you supplied me with and not the ported one. 

I have reset the phone several times, removed and replaced the SIM and reset the network settings. None of this has remedied the situation. 

Can you advise what will sort this issue? 

I am pleased to say that the half price offer deal issue has finally been resolved. 

Thanks

Kash
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Userlevel 7
Badge +7

@Jimbo123,

It can sometimes be down to the handset settings and not the port.

Can you confirm which handset you are using and we can advise on the steps?

It may also be worth checking that the correct number is displayed in the ‘My Number’ section.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A

Testing123

M
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Testing123

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M
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Testing123

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Testing123

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Testing123

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@maybeitisme - ping

A
Rank

 I ported my number over to ID and it was supposed to be completed on 6th June from O2

The problem is I can only receive some calls or texts and some calls go straight to the voicemail on my old provider.  e.

Technical support were supposed to contact me but I’m guessing they couldn’t get through on my phone because its not working.

So thats where I’m at. ID tell me that everything is working yet I can’t receive texts or calls.

Any ideas would me appreciated because my business is in a mess because of this.

Kash
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Userlevel 7
Badge +7

Hi @Abhay Chopada,

Welcome to the Community!

Just checking if you have the correct number in your settings under the My Number section.

If you are using an iPhone please ensure that the correct number is displayed under Facetime and iMessage.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kirkiep
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I want to cancel my contract but need to know how much it costs to finalise things and how I can pay what’s due immediately.

Tom
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Userlevel 7
Badge +4

Hi @Kirkiep 

 

You’ll be able to see how much you’d owe for leaving early by texting “85075” with “INFO”.

 

This will give the final termination fee at that time, you’ll be able to pay immediately if you wish by making a manual payment either via the app or payment line on 0333 003 0001, however it may be best to await the final bill email we’d send you shortly after you plan disconnects.

 

You can cancel by either contacting us to give 30 days notice (if you want to lose your number), or by requesting and using a PAC code with another network (if you want to keep your number).

 

If you wish for us to get in touch here and assist with a cancellation, please let us know.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Daniel James Nicholson
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Why are you taking money from me when I don't have any account for you never have and never will but you been taking money from my bank theiving asses

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