Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 215 Topics
  • 1,704 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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215 Topics

iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

Can I use Wi-Fi Calling abroad?

No. It is only for domestic use.  Continue searching on our Community orSpeak to us on Live Chat. 

7870
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

Does Wi-Fi Calling come out of my allowances?

Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.  Continue searching on our Community orSpeak to us on Live Chat. 

23220
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

What's the difference between 4G Calling and Wi-Fi calling?

4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.  Continue searching on our Community orSpeak to us on Live Chat. 

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Ruth mates
Newbie
4 years ago
K
Newbie
keithmacNewbie
asked in Coverage & Network

Multiple text problem

New IPhone 6 sends texts in triplicate - each text is sent 3 times and tells me that the text is undelivered.  Have turned the phone off and back on again, taken sim out and put it back and have reset network settings.  Can’t use 7777 - lnog story.  Any suggestions/help would be appreciated. Suspect this is a rare problem.

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Siân
iD Mobile Employee
2 years ago
W
warfo09
asked in Coverage & Network

Slow Internet Speed

Hi everyone. Over the course of last few months I'm having 4G issues indoors in my area at work. I barely have any Internet speed on my phone, even though my phone shows LTE+ logo and shows 5 out 5 bars of service. I have a relatively new phone if that matters (Galaxy S8). I can still make calls, only Internet speed is affected. It happens in my office. When I go out on the street it is better, but if I enter a shop on a high street the Internet is slow again. Something with indoor coverage? My postcode is KT1, according to the ID coverage map it is all good. In fact when I started in this office it was all fine, only started happening since late November last year. Just to note, in other places (such as my home) my LTE speed is fine.

9
Mohammed
iD Mobile Employee
2 years ago
Looloobelle1980
Newbie
Looloobelle1980Newbie
asked in Coverage & Network

Can’t make calls, texts or use my mobile date.

The past week I’ve been unable to make calls, send texts or use mobile data. Yet I can receive calls and texts. Tried changing the APN settings with Id on live chat to no avail, who then suggested I take it to a shop. Took it in today, they said probably a duff sim, so done a sim swap there and then for me, came home, waited for the sim to change and I’ve still got the same problem. I’m guessing Id have screwed up my settings somewhere maybe? I’m a loss. Any ideas please?

14
Will
iD Mobile Employee
2 years ago
J
Civilian
Joe_petersCivilian
asked in Coverage & Network

I Have No Service

I don’t get any service anywhere

9
Will
iD Mobile Employee
2 years ago
Z
Newbie
ZellaNewbie
asked in Coverage & Network

Network problem phone not useable

I just joined today and the signal strength shows either one bar or ‘No Service’. I looked it up and it looks like an on-going problem and says that the site to investigate the problems is unsafe. What happens now? I need a reliable phone .

8
Mohsin
iD Mobile Employee
3 years ago
L
lavendergree
asked in Coverage & Network

Unable to use my phone or sim!

SINCE TRYING TO PORT OLD NUMBER I HAVEN’T BEEN ABLE TO RECEIVE ANY CALLS FOR OVER 4 WEEKS I requested that my old mobile number be "ported" which ID mobile’s website states will take a maximum of 2-3 working days. 3 days later my old number was “semi –ported” so that when making an outgoing call to someone, their phone would show that they had received a call from this old number. However if they tried to ring that number the call would not go through, and they would just be told that the number was not in service. In fact I have not been able to receive ANY CALLS either on my new id mobile phone number or my old number for more than 4 weeks. I have wasted countless hours on the phone ringing day after day about the problem only to receive polite but empty apologies and assurances from their South African call centre that the matter would be sorted out by the end of the day. In fact nothing whatsoever has ever been done. As for the live chat........

10
Mohammed
iD Mobile Employee
3 years ago
Eden
Eden
asked in Coverage & Network

Network coverage for iD

What network does iD use?

10
Satwant
Newbie
3 years ago
L
lizbell401
asked in Coverage & Network

Network not available

No problem with network until today. Cannot make/receive calls, error message 'not registered on network'. (Wifi etc fine, bills up to date...) ???

9
Will
iD Mobile Employee
2 years ago
E
ewalker
asked in Coverage & Network

No incoming communications

Hi, just wondering whether anyone can help with this! Just realised that my phone is not receiving any incoming telephone calls or text messages but I can make phone calls and sent texts. When people try and call me it says number is not recognised. Has anyone come across this before? Thanks

20
Ryan
iD Mobile Employee
2 years ago
jessica2110
Newbie
jessica2110Newbie
asked in Coverage & Network

Voicemail Notification when no coverage?

Hi, I cannot send premium text messages. Whenever I try, I get 'error code 28'. I've gone into my settings and checked that premium messages are allowed (turned off and back on again), and have tried removing and reinserting my SIM card. I also get a notification that I have voicemail messages appear every time I lose signal - but when I call my voicemail there are no messages. This has been happening ever since I changed over to iD last October. Not sure if the two issues are linked in some way?

12
Mohsin
iD Mobile Employee
3 years ago
Ilovegin
Newbie
IloveginNewbie
asked in Coverage & Network

None to poor coverage

On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or just 1 bar. This made it a stressful day as I could not be contacted by my mobile. I now have only 1 bar of signal. If this continues I will be changing provider..

29
Kash
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Coverage & Network

Wi-Fi Calling & 4G CallingF.A.Q.

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…How do I get Wi-Fi Calling?1. Check that your phone is compatible.Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:Apple Phones:Apple iPhone 13 Apple iPhone 13 Pro Apple iPhone 13 Pro Max Apple iPhone 13 Mini Apple iPhone 14 Apple iPhone 14 Plus Apple iPhone 14 Pro Apple iPhone 14 Pro Max Apple iPhone 12 Apple iPhone 12 Pro Apple iPhone 11 Pro Max Apple iPhone11Pro Apple iPhone11 Apple iPhone 12 mini Apple iPhone 12 Pro Max Apple iPhone 5s Apple iPhone 6 Plus Apple iPhone 6 Apple iPhone 6s Plus Apple iPhone6s Apple iPhone 7 Plus Apple iPho

34545112
boothy99
Newbie
3 days ago
Terms & Conditions
Why iD Mobile?