Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 215 Topics
  • 1,710 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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215 Topics

J
Newbie
John MNewbie
asked in Coverage & Network

Not receiving calls from Vodafone customers

Hi I have read several posts, that relate to a possible ‘partial porting’ of my number from Vodafone to ID Mobile.after checking all the settings etc noted i still cannot receive calls from Vodafone callers, which was where my number was ported from - Texts are received.Another post was replied to saying “That the Tech team need to look into the problem”With me just retiring, and my ex work colleagues, and a close relation all being with Vodafone, this is still, since Christmas week, been very annoying.Hopefully someone can reply?ThanksJohn M

4
J
Newbie
3 years ago
A
Newbie
Andrew mNewbie
asked in Coverage & Network

no service after phone update

I bought a new iPhone 11 for my daughter for Christmas and transferred the old SIM into the new phone. A few days later it stopped working meaning all calls were immediately failed and there is constantly no service. It can connect to WiFi. Please help!

3
Michelle
iD Mobile Employee
3 years ago
M
Newbie
Mother the surferNewbie
asked in Coverage & Network

OTP Message Issue

I am unable to receive OTPs  from Santander.  I only started having this problem in December 2020. Santander insists that it is not them. I am receiving all other messages and phone calls. Please deal with asap as I am unable to purchase anything on line!

3
Ryan
iD Mobile Employee
3 years ago
mbjm
Newbie
mbjmNewbie
asked in Coverage & Network

no service

Yesterday your customer service agent activated without my permission simcard I’ve received after upgrade from payg to pay monthly 12months contract. ID did not ask if I want to do it just I’ve been sent text about simcard being activated! After my complaint it was cancelled but after an hour you disconnected me!!no service at all, can’t use phone!  fix it ASAP please 

3
Ryan
iD Mobile Employee
3 years ago
Harold7
Newbie
Harold7Newbie
asked in Coverage & Network

not receiving Vodafone calls and texts on ID mobile

Since joing ID mobile and porting my existing number from Vodafone I can not receive calls or texts from Vodafone contacts. I have tried phoning, emailing, live chat and community chat but no-one has ever contacted me, as this has now been an issue from November I am totally frustrated as this is costing me business. I can call my contacts on the Vodafone network but when they call from Vodafone network they receive a "number not in service message"I need to get this corrected or leave ID mobile which would be a shame as other family members have no issue.This is the forth time tonight I have typed this message hopefully one of these will get a reply, it does feel like a message in a bottle at sea now !!!

1
Ryan
iD Mobile Employee
3 years ago
L
lavendergree
asked in Coverage & Network

Unable to use my phone or sim!

SINCE TRYING TO PORT OLD NUMBER I HAVEN’T BEEN ABLE TO RECEIVE ANY CALLS FOR OVER 4 WEEKS I requested that my old mobile number be "ported" which ID mobile’s website states will take a maximum of 2-3 working days. 3 days later my old number was “semi –ported” so that when making an outgoing call to someone, their phone would show that they had received a call from this old number. However if they tried to ring that number the call would not go through, and they would just be told that the number was not in service. In fact I have not been able to receive ANY CALLS either on my new id mobile phone number or my old number for more than 4 weeks. I have wasted countless hours on the phone ringing day after day about the problem only to receive polite but empty apologies and assurances from their South African call centre that the matter would be sorted out by the end of the day. In fact nothing whatsoever has ever been done. As for the live chat........

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Mohammed
iD Mobile Employee
3 years ago
E
Rookie
ella.henryRookie
asked in Coverage & Network

Problem with texts

I recently transferred my old number over to ID Mobile.Whenever I send a text to someone they receive the same text three or more times and my phone says that the texts has failed.  Can this be fixed? It’s a bit annoying for the receiver and I can never tell if my texts have sent successfully or not if it’s saying that they’ve all failed.Thanks   

6
Will
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

What's the difference between 4G Calling and Wi-Fi calling?

4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.  Continue searching on our Community orSpeak to us on Live Chat. 

34081
Ruth mates
Newbie
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

How do I update my phone software to get 4G Calling?

To get 4G calling on your compatible iPhone, you need to make sure your software is up to date. You can do this by connection to Wi-Fi, then going into 'Settings', 'General', 'Software Update'. If a new software version is available, you'll be able to tap 'Download and install'.We recommend that you backup your iPhone's memory before you do any software updates - just to make sure everything's safe.  Continue searching on our Community orSpeak to us on Live Chat. 

10630
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

Will 4G Calling improve the quality of my call?

Yes. 4G calls are much better quality than normal calls made over 2G and 3G connections. This is because more data can be transferred over 4G (up to three times as much as 3G, and up to six times as much as 2G). You'll find it easier to hear what the other person is saying, and their tone of voice will be richer and clearer too.  Continue searching on our Community orSpeak to us on Live Chat. 

5310
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

What's the difference between 4G Calling and VoLTE?

There's no difference - it's exactly the same thing. We just think that '4G Calling' gives you a better idea of what it's all about.  Continue searching on our Community orSpeak to us on Live Chat. 

8940
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

How do I enable Wi-Fi Calling on a compatible Apple handset?

To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:Make sure your device is connected to a Wi-Fi or cellular network.Upgrade to iOS 11.2Accept new carrier settingsGo to settings > Mobile data > Wi-Fi callingTo check your carrier settings, simply tap Settings > General > About while using an iD SIM. The carrier field should display iD 31.1 or greater.  Continue searching on our Community orSpeak to us on Live Chat. 

7650
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

How do I update my phone software to get Wi-Fi Calling?

To get Wi-Fi Calling you need to make sure your software is up to date. We recommend that you backup your phone's memory before you do any software updates - just to make sure everything's safe.  Continue searching on our Community orSpeak to us on Live Chat. 

17550
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

Can I use Wi-Fi Calling abroad?

No. It is only for domestic use.  Continue searching on our Community orSpeak to us on Live Chat. 

7870
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Coverage & Network

Does Wi-Fi Calling come out of my allowances?

Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.  Continue searching on our Community orSpeak to us on Live Chat. 

23220
iD Mobile
iD Mobile Employee
4 years ago
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