Coverage & Network

Everything you need to know about your iD Mobile coverage. Check your signal strength and see if your home postcode is covered.

  • 215 Topics
  • 1,695 Replies
Nikhil P
Rank
Nikhil P
started this topic

Wi-Fi Calling & 4G Calling

What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better c...
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215 Topics

M
Newbie
miadriannaNewbie
asked in Coverage & Network

Phone will not let me make or take calls

I just got a new phone and the number was transferred today. It was originally working but now I can no longer receive or make calls. I tried taking out the sim etc. still nothing and can’t get hold of anyone on a live chat 

13
Will
iD Mobile Employee
3 years ago
Cain
Rookie
CainRookie
asked in Coverage & Network

Upload Speed Is Slow

Hey ID Mobile, Hope You’re All Ok and Staying Safe. So I’m Just Gonna Put This Out There, My Upload speed is extremely slow, Reaching inbetween 3 - 5 mbps (sometimes lower than 3), is this a technical glitch? If so, please help me. Just Asking Cause I need The Upload to be higher for My Live-Streams. Cain.

10
Mohsin
iD Mobile Employee
3 years ago
Sophie hewes
Newbie
Sophie hewesNewbie
asked in Coverage & Network

Connection issues

For some reason my phone never gets any signal and is always on emergency only sometimes I get one bar but I'm sick to death of it and I need help! 

9
Mohsin
iD Mobile Employee
3 years ago
D
Newbie
DzintraNewbie
asked in Coverage & Network

No Network

I am having problems with the network coverage, as it looks like a few people have not so Long ago. This is both network and data.  Can I just point out, that the reason for saying this is because, up until this point, it has been working perfectly fine. Just before I'm asked to check coverage. I've been a customer since November and had no problems up until the last couple of days. I really don't know what the problem is, I just want to get it fixed as soon as possible please. This is not the best time to not be able to contact people, I don't really want to be paying for something I don't have access to our continue to go out hunting for the nearest hotspot so that I can. I'd really appreciate some help please. Thank you!

4
Mohsin
iD Mobile Employee
3 years ago
R
Ross Gibbons
asked in Coverage & Network

Can’t ring or text from iphone XR

My son has an iPhone XR that I pay for. He got it in November but has not been able to ring or text from it in that time. Can someone please respond as I’m paying for something that isn’t fit for purpose?

5
Michelle
iD Mobile Employee
3 years ago
C
Newbie
Crazywitch 50Newbie
asked in Coverage & Network

network issues

I'm having issues with coverage today ,is there a network problem  

5
Mohammed
iD Mobile Employee
3 years ago
jessica2110
Newbie
jessica2110Newbie
asked in Coverage & Network

Voicemail Notification when no coverage?

Hi, I cannot send premium text messages. Whenever I try, I get 'error code 28'. I've gone into my settings and checked that premium messages are allowed (turned off and back on again), and have tried removing and reinserting my SIM card. I also get a notification that I have voicemail messages appear every time I lose signal - but when I call my voicemail there are no messages. This has been happening ever since I changed over to iD last October. Not sure if the two issues are linked in some way?

12
Mohsin
iD Mobile Employee
3 years ago
Eden
Eden
asked in Coverage & Network

Network coverage for iD

What network does iD use?

10
Satwant
Newbie
3 years ago
F
Newbie
Frustrated100Newbie
asked in Coverage & Network

Completely lost signal?

Have had a sim with ID mobile for 2 years without any problems. Good mobile signal for both 3g and 4g. But mobile signal at home has completely disappeared in last day or so. Coverage checker now says I can't get either 4g or 3g at my home address? What is going on?I need my phone for work and now it is completely useless. 

4
A
3 years ago
Z
Newbie
ZellaNewbie
asked in Coverage & Network

Network problem phone not useable

I just joined today and the signal strength shows either one bar or ‘No Service’. I looked it up and it looks like an on-going problem and says that the site to investigate the problems is unsafe. What happens now? I need a reliable phone .

8
Mohsin
iD Mobile Employee
3 years ago
B
Civilian
ben212Civilian
asked in Coverage & Network

Poor reception

Hi i used to have great reception at home (London) but for the last few days its only been 1 bar. Have others experienced the same problem?

10
Michelle
iD Mobile Employee
3 years ago
V
Newbie
vincent6walkerNewbie
asked in Coverage & Network

sim stop working unable to log into ID after receiving two emails from ID

ID Sent two email one saying asking hows your upgrade and then a further email saying sent in error.When i turn on my phone now states no sim and unable to log into my ID account via mobile says working being carried out.Its now been three days.

5
Michelle
iD Mobile Employee
3 years ago
sdw
Civilian
sdwCivilian
asked in Coverage & Network

Not receiving text messages

Hi, today my phone stopped receiving text messages.  It is receiving calls but several messages that were sent have not been received.  I have tried the sim in a different phone and it still wont receive texts.  I put a different sim in my phone and it did receive text messages.  Ive deleted a bunch of emails to free space and I have cleared the cache and data from the messaging app and the problem remains.  What can I do to fix this problem?

8
Kevin
Newbie
3 years ago
greenie1987
Civilian
greenie1987Civilian
asked in Coverage & Network

data issues

i have changed phones to a iphone xr but the data is not work and i have gone through all test and   put the sim card in my old phone and its still not working why and how can i fix this as there is no human i can talk to 

1
Michelle
iD Mobile Employee
3 years ago
M
Newbie
MikeDNewbie
asked in Coverage & Network

Signal strength issues

I signed up for ID mobile a few months ago. The online checkers show that my signal at both home and work should be good. However the signal I am getting is really poor and often drops out completely. How do I contact someone to check the base stations?Thanks    

2
Michelle
iD Mobile Employee
3 years ago
Leah carter
Civilian
Leah carterCivilian
asked in Coverage & Network

coverage

Hi, the sim I have upgraded from you guys is still terrible reception. I cannot call out or receive calls. Am I able to cancel this? I've been with you guys for over a year with the original sim but not with the new sim and over the 30 days return policy. 

1
Michelle
iD Mobile Employee
3 years ago
D
Newbie
DazScaffNewbie
asked in Coverage & Network

Unable to hear

Sometimes when making and receiving calls myself or the caller are unable to hear each other.  

9
Will
iD Mobile Employee
3 years ago
D
Newbie
Davide71Newbie
asked in Coverage & Network

I have problems in receiving incoming calls

Hi,what I’m experiencing is annoying. I have a Samsung J5 2016, and I experience the following problems:people try to call me and my phone hang up after few seconds without me having time to answer. People telling me that they tried to phone me and my number is engaged.Because this is a problem that comes and go, I need to be sure that there  are no problems with the line. I thought it was a problem with my memory and I added an external SIM Card. I thought it worked, but it (probably) doesn’t.My Postcode is SW9I really can’t afford to miss phone calls in this moment.Thank you very much for your kind answer.

3
Will
iD Mobile Employee
3 years ago
R
Newbie
Raz152Newbie
asked in Coverage & Network

Signal problem

My phone has basically unusable as a phone as I rarely have any signal at all so I can't have any phone calls in or out. For example, the other day I had an important call from my doctors but due to signal issues the doctor couldn't hear me at all. I

20
Will
iD Mobile Employee
3 years ago
A
Anonymous
asked in Coverage & Network

Signal Problems

right so i get signal problems where im suppose to get 4g calling it turns to 3g so how do you work that out

3
Will
iD Mobile Employee
3 years ago
C
Newbie
chippieNewbie
asked in Coverage & Network

connecting to network

Lost my phone. Got new phone and Id sent me a new SIM. Got SIM activated and Id sent me message saying it was activated. Can access wi fi internet but not the Id network to make or receive calls or messages. Any ideas Chippie

5
Will
iD Mobile Employee
3 years ago
Steve Fuerteventura
Rookie
Steve FuerteventuraRookie
asked in Coverage & Network

Unable to receive SMS from short number

I need to receive an access code from my overseas bank to access online banking, but I am not receiving it when they send it.  The bank have asked me to check whether you (ID) are blocking SMS from short numbers.  If this is the case, how do we resolve it?

5
Mohammed
iD Mobile Employee
3 years ago
T
Newbie
tombrennandNewbie
asked in Coverage & Network

Unable to send SMS messages

HiI’m unable to send SMS messages. I am receiving them OK, but I just get an error when I try to send.I have seen that you previously had an issue which you’ve now resolved, but I’m still not able to send messages. I’ve tried all the usual tricks (off/on, take out the SIM, etc) but nothing will get it working again.Any ideas?

5
Will
iD Mobile Employee
3 years ago
L
Newbie
Lucyywood17Newbie
asked in Coverage & Network

text messages error sending multiple times

Hi. I’ve just switched to ID from 3 and everything is working (4G/phone calls) apart from my text messages. When I text someone it says undelivered but is actually sending multiple times (according to the recipients).Can anyone help at all? Thanks

5
Will
iD Mobile Employee
3 years ago
J
Newbie
jen.markNewbie
asked in Coverage & Network

No calls but 4g ok

HiI have sudenly have lost calls in and out but 4g works fine.this has now been like this for 2 days.How can 4g be ok but I cant make or receive calls ?Also another phone in the house on ID has exactly the same problemPlease helpSorry that should be BUT in the title not bt Thanks

7
Mohsin
iD Mobile Employee
3 years ago
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