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text messages error sending multiple times

  • December 24, 2020
  • 5 replies
  • 695 views
L
Community Member

Hi. I’ve just switched to ID from 3 and everything is working (4G/phone calls) apart from my text messages. When I text someone it says undelivered but is actually sending multiple times (according to the recipients).

Can anyone help at all? Thanks

Best answer by Ryan D

Hi @Lucyywood17,

We’re sorry to hear about this. The settings on the phone may need updating after porting your number over.

If you’re on an iPhone, please try going to Settings > General > Reset > Reset Network Settings.

If that doesn’t work, please try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Android users can go to the network settings to reset the network settings too.

Ryan

    This topic has been closed for replies.

    5 replies

    Ryan D
    iD Mobile Employee
    • Ryan D
    • iD Mobile Employee
    • Answer
    • December 29, 2020

    Hi @Lucyywood17,

    We’re sorry to hear about this. The settings on the phone may need updating after porting your number over.

    If you’re on an iPhone, please try going to Settings > General > Reset > Reset Network Settings.

    If that doesn’t work, please try the below:

    1)    Turn off iMessage (Settings > Messages)
    2)    Restart your phone (by pressing and holding the on/off button)
    3)    Tap Settings > Phone > My Number and confirm that it is correct. 
    4)    If it is not correct, please enter the correct number
    5)    Turn iMessage back to On (Settings > Messages)
    6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

    Android users can go to the network settings to reset the network settings too.

    Ryan

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    Community Member
    • Lucyywood17
    • Author
    • Community Member
    • December 29, 2020

    Hi Ryan,

    Thank you so much, the second option has got that sorted for me! :)

    Thanks,

    Lucy

      Mohammed H
      iD Mobile Employee
      • Mohammed H
      • iD Mobile Employee
      • December 30, 2020

      Hi Ryan,

      Thank you so much, the second option has got that sorted for me! :)

      Thanks,

      Lucy

      Hey Lucy,

       

      We’d expected this to have been the cause.

      Hopefully Apple can address this longstanding issue in a future update.

       

      Mohammed

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        vicky.lw
        Community Member
        • vicky.lw
        • Community Member
        • February 5, 2021

        The second option worked for me also as my phone number was different due to transporting my old number to this new phone. thanks

        Will R
        iD Mobile Employee
        • Will R
        • iD Mobile Employee
        • February 5, 2021

        Cheers for letting us know @vicky.lw!

         

        Positive feedback on fix's really benefits the community, so we appreciate you taking the time to let us know.

         

        Will

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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