Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,051 Topics
  • 9,020 Replies

2051 Topics

Ange1a
Newbie
Ange1aNewbie
asked in Device & Phone Support

payment

Can you please move my bill payments to the 13th of the month to save any future payments being declined from my bank, this when I'm paid every month, thanks!

1
Tom
iD Mobile Employee
19 days ago
4
Newbie
4FatSnakesNewbie
asked in Device & Phone Support

Transaction Number

Hi Please could someone from iD Mobile PM my Transaction Number. I never received a welcome email and it’s not in my spam either. Then I can sort out my PAC!  Many thanks, Max 

1
Tom
iD Mobile Employee
19 days ago
Digimick1967
Newbie
Digimick1967Newbie
asked in Device & Phone Support

Number not ported

My wife and daughter have recently moved from Three to ID Mobile. We requested both numbers be ported on Friday 5th April 2024. My daughters mobile has ported over with no issues. However, my wife's number hasn't ported across as yet. If we've requested this to be ported on a specific date is it normal for it to take longer and if so how much longer should we wait before requesting this issue is escalated

1
Tyler
iD Mobile Employee
18 days ago
Anton Williams
Newbie
Anton WilliamsNewbie
asked in Device & Phone Support

Safe search filter

Hi, does anybody know how I can turn off the safe search filter when searching online? It states I cannot do this and that it may be the administrator or network. Thanks 

1
Tom
iD Mobile Employee
17 days ago
Codreanu Victor
Newbie
Codreanu VictorNewbie
posted in Device & Phone Support

mr

I didn't receive my phone

1
Tom
iD Mobile Employee
17 days ago
B
Newbie
BillysMurphysdadNewbie
asked in Device & Phone Support

I need to cancel an old phone (my youngest sons) but dont have the number and its not been used for over a year.

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue.I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use.So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else)There doesn't seem to be any phone numbers that i can speak to someone about this.HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

1
Tom
iD Mobile Employee
17 days ago
C
Newbie
Callum PearceNewbie
asked in Device & Phone Support

data,cslls,texts not working

Hi I missed a payment yesterday but paid it today around 11am it’s now 10pm and my account hasn’t been re-activated I’ve turn my phone off and on I even took out the SIM card and put it back in but nothing works sadly and it is frustrating as I just moved home and got no WiFi here 

1
Tom
iD Mobile Employee
17 days ago
Harry Croft
Newbie
Harry CroftNewbie
asked in Device & Phone Support

New SIM Doesnt Work

I have received a new SIM today for a new contract, I have put it in my unlocked phone and it hasn’t worked. I’ve put it in a phone that I know works on iD and it still doesn’t work. Please assist. 

1
Kash
iD Mobile Employee
1 month ago
P
Newbie
pmhughNewbie
posted in Device & Phone Support

sim installed cannot make calls, can receive

I have a sim installed on my phone that can receive calls but cannot make calls answers please 

1
Tom
iD Mobile Employee
19 days ago
J
Newbie
JaybceeNewbie
asked in Device & Phone Support

Are ESims due anytime soon

Just looking for an update on the esim situation. I was told when I got my phone mid last year that they would likely be available either when the new iPhone was released or by Christmas. 

1
Kash
iD Mobile Employee
30 days ago
Rebecca Rowland
Civilian
Rebecca RowlandCivilian
asked in Device & Phone Support

pac code didnt work

I recently switched to ID mobile, I was given a new number and told I needed to get my PAC code from my old provider to keep my number.I did this and it said it had switched, the phone now has a primary and secondary number (my old number ending 0784 and new number ending 5115) my old number is listed as the primary one and is the one that can be found on my ID mobile app. However it doesn’t appear to have any signal or connection?? Instead my secondary number is the only number I can dial out on or be called on.Please can someone advise on how to fix this as I can’t be contacted in that number and the bank need to ring me for me to get access to my online banking 😭😭😭 absolute nightmare 

1
Kash
iD Mobile Employee
28 days ago
Shanel Murray
Newbie
Shanel MurrayNewbie
posted in Device & Phone Support

double charged

To whom it may concern: Hi, nice day. This letter is in response to a recent transaction. I received two charges of £33.04 on my monthly contract yesterday. Initially, it claimed that the payment failed, so I tried again. When I checked my balance, I noticed that two payments had gone through, and the ID mobile app showed that two payments were made successfully on the same day. Please grant me my return for the second payment. 

1
Kash
iD Mobile Employee
28 days ago
Daz Smith
Newbie
Daz SmithNewbie
asked in Device & Phone Support

safe search

Hi can someone turn safe search of for me . Had it turned of when I joined but today it’s back on 

1
Kash
iD Mobile Employee
28 days ago
Michelle Black
Newbie
Michelle BlackNewbie
asked in Device & Phone Support

Phone back on

How long does is take for my phone to be turned back on after my payment was made 

1
Kash
iD Mobile Employee
28 days ago
Adam Hall
Civilian
Adam HallCivilian
posted in Device & Phone Support

barred account

I need to pay my bill but my account is barred 

1
Kash
iD Mobile Employee
28 days ago
J
Newbie
JodiekNewbie
posted in Device & Phone Support

not happy!

Hi,  I am not happy with changing to id mobile, I do not like how there is no contact number for me to speak with anybody and all online chat?  my pac code can not be changed over until 02.04 and my first payment for my bill was originally 26th of every month now changed to the 10th? I want to speak with somebody about this?? 

1
Kash
iD Mobile Employee
28 days ago
J
Newbie
JodiekNewbie
posted in Device & Phone Support

bill

I need my bill changing to the 26.04.2024 not the 10th of every month! 

1
Kash
iD Mobile Employee
28 days ago
M
Newbie
Martin MasonNewbie
asked in Device & Phone Support

issues after paying bill on time

After paying bill any call i make id mobile says thankyou for calling our customer payment line all your bills have been paid then hangs up. Not happy with id as i need my phone for work tomorrow.  Also i cant log in on here unless i use my facebook seems like an attemot to gain access to ones facebook page thats red flag for me. An if anyone can tell me why they dont have customer support line for people with autism is unacceptable. It seems since the updated app started all these problems started. Any help greatly appreciated thankyou in advance for your time an patience. Also cant recieve email password resets even though i knoq my password is correct. 

1
Kash
iD Mobile Employee
28 days ago
C
Newbie
Charliecracker77Newbie
asked in Device & Phone Support

network issues

Is anyone else having trouble calling out/using internet as it keeps going through to payments and then tells me it's all up to date - which it is. Furthermore I can't seem to access live chat to speak with anyone?  I've had to report my phone as lost as I feel it may of been hacked.…  Anyone else having issues? Thanks

1
Kash
iD Mobile Employee
28 days ago
Sharon Postill
Civilian
Sharon PostillCivilian
asked in Device & Phone Support

new data

I have changed my plan for more Data which it shows new plan but still no Data

1
Tom
iD Mobile Employee
26 days ago
Greater Mavura
Newbie
Greater MavuraNewbie
asked in Device & Phone Support

Pay for my others phone

I could like to pay bill for my other phones   

1
Tyler
iD Mobile Employee
24 days ago
Zoecjones14
Civilian
Zoecjones14Civilian
asked in Device & Phone Support

sim card not working on phone

My sim card isn't working in my phone, but works in other devices 

1
Tyler
iD Mobile Employee
24 days ago
W
Newbie
Winner2023Newbie
asked in Device & Phone Support

My bill and phone upgrade

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
22 days ago
E
Newbie
EdbeckhamNewbie
asked in Device & Phone Support

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
20 days ago
Rae48
Newbie
Rae48Newbie
asked in Device & Phone Support

need an additional sim card

I would like to add another sim to my Ip12 for my business so I can cancel my old phone account. Can this be done??   

1
Tom
iD Mobile Employee
20 days ago
Terms & Conditions
Why iD Mobile?