Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,061 Topics
  • 9,058 Replies

2061 Topics

ummmben
Newbie
ummmbenNewbie
asked in Device & Phone Support

nothing phone 2a 256gb, 8gb or 12gb RAM?

Just wondering if the nothing phone 2a 256gb version available from iD mobile comes with 8gb RAM or 12gb RAM? Have searched but can't find a definite answer. The extra cost for the 256gb version would be worthwhile for me if it had more RAM too…Thanks 

1
Kash
iD Mobile Employee
8 days ago
Dave RJ
Civilian
Dave RJCivilian
posted in Device & Phone Support

help

Hi I have  puk code to transfer my old number can someone assist me please

1
Kash
iD Mobile Employee
8 days ago
Farhana Naseem
Civilian
Farhana NaseemCivilian
asked in Device & Phone Support

My sim not working

My SIM was working I changed it to vodaphone but due to some issues I returned to iD mobile, since then it is not working, I have cleaned it too, bit not working. I don't want to change my number and I don't know how to fix it. Who is the best person to ask, or guide me what to do Regards Farhana    

1
Kash
iD Mobile Employee
8 days ago
Vic Chadwick
Civilian
Vic ChadwickCivilian
posted in Device & Phone Support

Rubbish

I agree with other users this new app is not fit for purpose and as a result I shall be leaving ID very soon.Not in the least user friendly.Rubbish in fact 

1
Kash
iD Mobile Employee
8 days ago
D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Has my phone number been cancelled? I can't receive calls or texts (wifi or not)

As the title states - It’s as though my number has been cancelled? (I’ve had this number for far longer than I have been with ID mobile and need access to it in order to access my finances and emails!)   and I cannot for the life of me get through to someone that can help. I've tried logging into my account and it's set up a new one? How/why would they cancell my number?  Any help would be greatly appreciated

1
Lauren
iD Mobile Employee
4 days ago
B
Newbie
BillysMurphysdadNewbie
asked in Device & Phone Support

I need to cancel an old phone (my youngest sons) but dont have the number and its not been used for over a year.

I was paying for my sons ID Mobile phone by direct debit. He left home for university 2 years ago and has since replaced his phone with a new one that he pays for himself. I recently noticed that Im still paying the monthly tariff so obviously i want to discontinue.I cant cancel the contract on line as once i have entered the old number, a text is sent to that phone, which is no longer in use.So i cancelled the Direct Debit but today received a final warning telling me to pay up (or else)There doesn't seem to be any phone numbers that i can speak to someone about this.HOW do I legitimately cancel this phone please? The contract shouldve rtun out over 12 months ago.

1
Tom
iD Mobile Employee
19 days ago
C
Newbie
Callum PearceNewbie
asked in Device & Phone Support

data,cslls,texts not working

Hi I missed a payment yesterday but paid it today around 11am it’s now 10pm and my account hasn’t been re-activated I’ve turn my phone off and on I even took out the SIM card and put it back in but nothing works sadly and it is frustrating as I just moved home and got no WiFi here 

1
Tom
iD Mobile Employee
19 days ago
P
Newbie
pmhughNewbie
posted in Device & Phone Support

sim installed cannot make calls, can receive

I have a sim installed on my phone that can receive calls but cannot make calls answers please 

1
Tom
iD Mobile Employee
21 days ago
Moira Dunn
Newbie
Moira DunnNewbie
posted in Device & Phone Support

moiradunn

I am trying to set up id account I am having problems with setting up

1
Tom
iD Mobile Employee
18 days ago
Daniel Dumbridge
Civilian
Daniel DumbridgeCivilian
asked in Device & Phone Support

about bill

Hi my name is Daniel dumbridge Your try to take the money for my phone bill yesterday from the bank but the money wasn’t there and I pay it this morning but it’s taking it from next months bill. I had a text message about 1 hour ago saying there to to try again in about 5 days I have paid it today 45.30 

1
Tom
iD Mobile Employee
17 days ago
W
Civilian
WiltonCivilian
asked in Device & Phone Support

phone not receiving calls

I have been with ID for 3/4 years. I took out a new new contract last year but this week, I have had trouble receiving calls.i I can make calls out but I can't receive calls in unless they are through messenger or Whatsapp. 

1
Kash
iD Mobile Employee
16 days ago
Gillian Mccullough
Newbie
Gillian McculloughNewbie
posted in Device & Phone Support

cant pay bill app wont work

Trying to pay bill and app won't work

1
Kash
iD Mobile Employee
15 days ago
JJ220
Civilian
JJ220Civilian
asked in Device & Phone Support

Blacklisted question

Hello,I lost my phone earlier so I rang ID up to explain and they have locked the sim so it cannot be used and have blacklisted the model for security. I am making a claim through my insurer and they require the following informationProof of barringProof of sim card replacementProof of purchase (that is obvious one where to find that)Where can I find the first 2 please? Thank you

1
Kash
iD Mobile Employee
15 days ago
Amy Nowell
Newbie
Amy NowellNewbie
asked in Device & Phone Support

confused.

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks 

1
Kash
iD Mobile Employee
15 days ago
Carly Mcgill
Civilian
Carly McgillCivilian
asked in Device & Phone Support

bill

I’ve payed my bill but nothing is working like calls txts and my data when I try to call someone in my contacts  it’s says ur bill has been payed thank you but nothings working and the money has been taken out the bank so it has gone through 

1
Kash
iD Mobile Employee
15 days ago
Grant Coulman Senior
Newbie
Grant Coulman SeniorNewbie
asked in Device & Phone Support

activation

How can you activate a new replacement sim if the one you got with the phone never worked I can't get passed the number screen as I cannot receive messages I'm new to id

1
Kash
iD Mobile Employee
15 days ago
Michael_King_82
Newbie
Michael_King_82Newbie
asked in Device & Phone Support

“No Sim” error on new sim only contract

Hi recently switched from Vodafone to ID. My new sim worked for a 4 days but now is just saying “No Sim” and no coverage.Phone is iPhone 13 Pro and have tried the trouble shooting of airplane mode, restarting and removing and re-inserting sim but no connection. Anyone else have this problem / know how to fix as been without phone signal for 2 days! Thanks

1
Kash
iD Mobile Employee
15 days ago
Dashrenderful
Newbie
DashrenderfulNewbie
asked in Device & Phone Support

Proof of usage

I require my proof of usage for an insurance claim, and for some reason chat isnt working>Is there an employee around who can help?

1
Kash
iD Mobile Employee
15 days ago
Mandumoomoo
Newbie
Mandumoomoo
asked in Device & Phone Support

cancel monthly contract with no number or details

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

1
Kash
iD Mobile Employee
14 days ago
Neil Clowes
Civilian
Neil ClowesCivilian
asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason 

1
Tom
iD Mobile Employee
13 days ago
Gemma Vickery
Civilian
Gemma VickeryCivilian
posted in Device & Phone Support

number port

H , I'm desperate need of help , I've taken out a simonly deal for my gran who is 90 years old , sim arrived then we gave pac code last Thursday her old Sim card with Asda mobile has disconnected but her if mobile sim has no service at all ? She has been several days without a phone now and lives alone so desperately trying to speak to someone to fix it for her ? 

1
Tom
iD Mobile Employee
13 days ago
Glyn Jones
Newbie
Glyn JonesNewbie
asked in Device & Phone Support

Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them? 

1
Kash
iD Mobile Employee
9 days ago
Natalija Petrova
Newbie
Natalija PetrovaNewbie
posted in Device & Phone Support

no connection

No connection at all what going on. Plus my partner when I am texting him he receives my text from different number no my.

1
Kash
iD Mobile Employee
9 days ago
Sam Murden
Newbie
Sam MurdenNewbie
asked in Device & Phone Support

website

Hello. Can you please resolve the issues with the website? I have had my services turned off due to not being able to make my payment, thanks to not being able to access the website! I have tried calling to make my payment, but you’ve turned off my services so I can’t even do that! I have been sat in a queue to get on the website for an hour now. Every time it gets down to 5 minutes, it goes back up to 10+ again. Can this please be resolved, as it is increasingly frustrating! Regards, Sam

1
Kash
iD Mobile Employee
9 days ago
H
Newbie
hooliganNewbie
asked in Device & Phone Support

No access to Adult site

I have switched my number to id mobile now. I cannot get access to porn sites

1
Kash
iD Mobile Employee
9 days ago
Terms & Conditions
Why iD Mobile?