F.A.Q.

How do I cancel my iD Mobile plan without switching providers?

  • 17 February 2021
  • 54 replies
  • 12201 views
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54 replies

Will
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Hi @YediB,

 

I see the wheels are already in motion now.

 

Will

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C
Rank

Hello, I have tried to cancel my ID mobile account 3 times via the chat service. I have just seen an email that my account is overdue again. Can someone please contact me to get this account sorted.

I cannot login online to cancel as I don;t have the SIM card, haven;t used it for over a year and have spent 3 months trying to get the account cancelled.

Thanks

YediB
Rank

@Will 

No, i have not heard anything yet. I cannot call and cancel on the phone - could you help?

Will
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Userlevel 6
Badge +8

We messaged you 2 hours ago as a private message @YediB.

 

If you need further assistance, just drop us a message saying what it is you need help with there, and we’ll pick it up as soon as possible.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
VicSoph8910
Rank

Hi, 

I would like to cancel my daughter's SIM as she has lost her phone.  I can’t login to my online account to cancel it as I have forgotten the password, and it won’t let me reset the password without the phone. 

I have been trying to cancel this SIM for the last few months but can’t find any sort of contact details on your website. 


Thanks in advance 

Will
Rank
Userlevel 6
Badge +8

Hi @Cjonesy77 and @Cfef2006,

 

I’ll drop each of you a Private Message now to get those lines cancelled.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
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Userlevel 6
Badge +8

Hi @Peterharris1,

 

We’ll drop you a Private message now to assist you with cancelling the new plan you have taken out, and processing it as a tariff change on your existing plan.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
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Userlevel 6
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Hi @h4554n1dris,

 

Did you port your number out, or has the line disconnected all together?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @Sdinley,

 

We’ll drop you a Private message now to assist you with cancelling your contract.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
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Userlevel 6
Badge +8

Hi @ilir,

 

We’ll drop you a Private Message now to assist you with cancelling your contract.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
VicSoph8910
Rank

Hi @VicSoph8910,

 

We’ll drop you a Private message now to cancel your plan, and Blacklist the handset if you so wish.

 

Will

Hi Will, 

Just to say we’ve not had a private message yet? Thanks for your help

A
Rank

I’d like to cancel my account but can’t get through on chat or telephone, please can you help me?

VicSoph8910
Rank

Hi @VicSoph8910,

 

We’ll drop you a Private message now to cancel your plan, and Blacklist the handset if you so wish.

 

Will

Hi Will, 

Just to say we’ve not had a private message yet? Thanks for your help

Hi, 

Just following up on the above? 

Thanks 

Will
Rank
Userlevel 6
Badge +8

Hi @VicSoph8910,

 

We did send it one day ago now.

 

If you click on your profile, you should see it under your notifications.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
V

I would like to cancel my plan but cant get in touch with anyone, please someone help

Michelle
Rank
Userlevel 5
Badge +8

Hi @AD123 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Biggie
Rank

Hi I've been trying to cancel my account with you, it's ridiculous that you don't have anyway to contact you. 
 

I have been trying to get hold of someone for nearly a year, you keep send g me emails as I cancelled the direct debit. But I have no way of connecting you as I don't have the phone number of the account I have. 
 

Could some please contact me urgently !

V

Can someone please help me end my contract. I've been looking for a solution for days now and have no idea what to do!

Sarah Coleman
Rank

I want to cancel my two ID mobile plans and I’m being directed online but then it doesn’t accept the account that I’ve literally just set up! Can I talk to someone please?

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Valentinss1995,

Sorry to hear that. 

 

Have you tried logging into the iD App/account and clicking My Account > End my plan?

You can also text:

PAC to 65075 to get a PAC code

Or 

STAC to 75075 to get a STAC code

 

PAC is used to keep the number, STAC is when you don’t want to keep it.

 

Just give the code to your new network and it’ll cancel once processed.

 

If you’re still having trouble, please let us know here.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I have disconnected my Mobile phone number 07862057945 it has been disconnected for 3 weeks and yet today on my bank statement you are claiming £55.96. could you email why this amount Tony.6512@yahoo.com 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @JaneTony6512 

We will send you a Private Message so we can look into this for you. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

Hi @Sarah Coleman,

 

Did you manage to resolve this? 

If you still require assistance you can contact our Live Chat Team or reply here and we can send you a Private Message.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
mattpayne1
Rank

Please help.

 

I have 6 contracts with you but wish to cancel them. I have been trying to do so for ages. No one gets back to me. 

 

I am so tired of this. Please help

Mohammed
Rank
Userlevel 7
Badge +10

Hello @mattpayne1

Sorry to hear you’re having trouble here.

Are they all in your name?

Did you want to keep any of the numbers for these contracts?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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