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My iD.

Everything you need to know about iD Mobile.

26702 Topics
GeorgeSayles
Civilian
GeorgeSaylesCivilian
asked in Community Archive.
i get an upgrade?!??

I have a sim only contract with ID, but whenever i open the app to check things like my allowance etc, it tells me [b]you can upgrade to a new handset[/b] Your're eligible to upgrade to a new phone and plan. while this sounds amazing i am confused because as far as i was aware my contract is a rolling contract that is sim only so i don't get the ability to upgrade, can anyone clarify this. also if this is the case would i still be able to keep my current phone when i get a new one? thanks george

8864
Mohammed
iD Mobile Employee
6 years ago
G
Civilian
GavinCivilian
asked in Community Archive.
Number change not processed?

Hi I transferred my number across but now texts are sent with my ID number and calls through my new number. Why is this?

4643
Mohammed
iD Mobile Employee
6 years ago
Daveg
Daveg
asked in Community Archive.
I need a replacement SIM

Please can you send me a new SIM card?

42423
BigBoss
Civilian
6 years ago
C
Civilian
ChrisdeeCivilian
asked in Community Archive.
Having a 3rd I'd contract for daughter?

Hi I currently have 2 I'd contracts but wanted a new phone and sim for my daughter is there a limit of 2 contracts only? Thankyou

3463
Will
Legend
6 years ago
B
Civilian
BradleyfoldjockCivilian
asked in Community Archive.
Moto G5 Plus processor speed

Hi, Does anyone know the processor speed in the Moto G5 plus on the ID mobile contract? Ta. BFJ

3355
Mohammed
iD Mobile Employee
6 years ago
O
Newbie
otseNewbie
asked in Community Archive.
About the community website

This maybe obvious to you but can someone please point me to where the [b]logout[/b] button is on this site? Thanks :grin:

12341
Mohammed
iD Mobile Employee
6 years ago
P
Civilian
piphilCivilian
asked in Community Archive.
Nokia 8 tethering broken

I haven't been able to use my Nokia 8 for tethering since the 8.1 update. I've contacted Nokia support, who say it's a known issue and should be fixed in the March security update. However, the March security update has been released nearly a month ago by Nokia, and I haven't seen it yet. Nokia support are blaming UK carriers for not approving the update. Is this the case with iD mobile? If so, this is preventing a bug in a major feature (for me) of my phone. Can anyone from iD support confirm what is going on?

6724
Mohammed
iD Mobile Employee
6 years ago
Leah.Louise
Leah.Louise
asked in Community Archive.
Very bad 3g and 4g coverage

I took out a 1 month SIM only contract today, as soon as the SIM was activated I've noticed signal is AWFUL. I cannot make calls at home, let alone get data access.. same applies to work, however there is a few spots at work I get enough signal to make calls. I've followed the steps online to improve the signal, they did nothing. What can be done? I just left Vodafone as they cost more but at least I get signal/service for the money I spend. Can I cancel this 1 month contract and not lose my money? Can this be dealt with on live chat, because like said - NO call service at home... Extremely frustrated right now, iD are meant to be taking my mobile number from Vodafone however it's not happened yet. What do I do?!

5952
DeliriousMetro
Rookie
6 years ago
J
j.lownie
asked in Community Archive.
Cancellation of order

Oh dear I wanted to cancel this order within an hour of ordering online but could not see how to do this. Do I have to wait to physically receive the Sim before i can cancel?

4661
Phil
Newbie
6 years ago
S
sopsan
asked in Community Archive.
Problems with ID mobile sim working in old phone

Hi, I recently took out an ID mobile contract for a spare phone that I use in case of emergencies. For this reason, it is an old Motorola flip phone. When the sim card arrived, I tried it in the phone and it would not work - it just said 'check sim'. A couple of points to note: 1) I am pretty sure the phone is unlocked - I have tried a couple of sims in it such as Giffgaff and BT mobile and both work fine. 2) The sim card appears to work ok in my main phone (a Samsung Galaxy S8). So my question is whether this could be because it is a new sim in an old phone - should ID mobile sims work in any phone regardless of age? If anyone else has come across this issue or has any suggestions it would be much appreciated.

38302
DeliriousMetro
Rookie
6 years ago
browna45
browna45
asked in Community Archive.
Keep seeing instagram...!! Or whatever its called. Is it worth having and how do I get it...

Keep seeing instagram...!! Or whatever its called. Is it worth having and how do I get it...

1764
A
6 years ago
A
Anonymous
published in Community Archive.
What is MiFi?F.A.Q.

Please note: This article has been archived. For more information, click below. 

18471
DeliriousMetro
Rookie
6 years ago
S
Civilian
scottv8Civilian
asked in Community Archive.
5 Minute Call Time Limit

I cant seem to make calls any longer than 5 minutes, the call gets cut off every time. I have contacted ID and they say they don't set a limit. I have checked my phone (IPhone 5) and I cant see anywhere on there that sets a limit. Any ideas please?

7828
DeliriousMetro
Rookie
6 years ago
Fupps
Newbie
FuppsNewbie
posted in Community Archive.
What was your first mobile phone? (Add a photo!)

Mine was a Phillips C12, look at this beauty....[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/62989279-3842-44c9-8125-6ca05352b04f.jpg[/img]

13917
MrsH
Novice
6 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive.
How to edit your post

[b]You can edit a post after it’s been published. So if you’ve spotted a mistake or just want to add a bit more info, here’s what you should do… [/b] Go to the post you’d like to edit. Head to the three dots on the right bottom corner, and click ‘Edit’: When you’re new to the community, you’ve got 60 minutes to edit a post. When you reach a higher rank, there’s no time limit. [b]Important note:[/b] if you need to remove private information from your post, please report the topic to a moderator. This article shows you how to do this: How to report inappropriate content to a moderator If you’ve got a question on editing a post, let’s hear it. Fill out a reply below.

23362
Mohammed
iD Mobile Employee
6 years ago
N
Nosherwanmirza
posted in Community Archive.
ID mobile

ID mobile is one best service around the country .

10322
Mohammed
iD Mobile Employee
6 years ago
S
Civilian
SHAHID20008Civilian
asked in Community Archive.
Help, My Port hasn't completed?

I ask Id mobile to transfer my old number 30 march from giffgaff after 4 day my old number stop working and still not transfer with id mobile asking from id customer service still not got answered why happend this can some body help with this its very important number for me,

5402
S
Civilian
6 years ago
andrewgc
Newbie
andrewgcNewbie
posted in Community Archive.
Service Interuption - Do You Claim For Loss of Service?

I work locally and noticed when I was at home the ID service was basically dead. At work, a couple of miles away, I get some service, but not a great signal. Did an Online Chat and was told "yes, there is a fault and it is being looked at" with a date of about 1 week to get it back to normal. Luckily it was back within about two/three days. In the Online Chat I asked if it were possible to get a bill reduction for the loss of service and was told they couldn't do that until it was fixed. Fine. But then I was told I had to get back in touch to do that. So going to try when I get a free moment, but why is this something we have to fight for and chase? Anyone else had a successful way of claiming back for poor signal service?

4832
DeliriousMetro
Rookie
6 years ago
C
Rookie
colin55hRookie
asked in Community Archive.
I need help with my Alcatel Smartphone?

Hello Can anyone please help I have a alcatel popstar smart phone I know not the smartest of phones but it does what I want a phone for well until recently it did the problem is when I type a text message or phone number it types any letter or number but the one I want but when I press the space bar it puts the word or phone number I typed in does anyone know what's going on please help

3052
C
Rookie
6 years ago
M
Rookie
mtaylorRookie
asked in Community Archive.
Retail Price Index?

What's this rise in my line rental due to retail price index. Is their anything I can do about it. Think I'D trying to pull a fast one here. What is retail price index does the extra money go to I'D or the government

4174
Phil
Newbie
6 years ago
GeeCee
GeeCee
asked in Community Archive.
How do I enter this competition?

If the answer is here then I like the Data rollover

4031
Mohammed
iD Mobile Employee
6 years ago
G
Rookie
g4jnwRookie
asked in Community Archive.
I have an upgrade date but want to downgrade

I have an upgrade date of 18/06/2018 can i downgrade on that date too? I only use my phone in case of emergency as im a pensioner and my kids insist i have a mobile. There is a sim only for £3.99 per month that would suit. Have found ID ideal and my wife is going to move over when her contract with Vodafone ends

12104
Mohammed
iD Mobile Employee
6 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive.
How to download Android apps from Google Play

Please note: This article has been archived. For more information, click below. 

8790
iD Mobile
iD Mobile Employee
6 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive.
How to download iOS apps from the App Store

Please note: This article has been archived. For more information, click below. 

5310
iD Mobile
iD Mobile Employee
6 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive.
How to manage your plan with My Account and the app

Please note: This article has been archived. For more information, click below. https://community.idmobile.co.uk/your-id-account-app-66

34840
iD Mobile
iD Mobile Employee
6 years ago
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