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I have an upgrade date but want to downgrade

G
Active Contributor
  • g4jnw
  • Active Contributor
  • 7 replies
I have an upgrade date of 18/06/2018 can i downgrade on that date too?
I only use my phone in case of emergency as im a pensioner and my kids insist i have a mobile.
There is a sim only for £3.99 per month that would suit.

Have found ID ideal and my wife is going to move over when her contract with Vodafone ends

Best answer by Mohammed H

g4jnw wrote:
I have an upgrade date of 18/06/2018 can i downgrade on that date too?
I only use my phone in case of emergency as im a pensioner and my kids insist i have a mobile.
There is a sim only for £3.99 per month that would suit.

Have found ID ideal and my wife is going to move over when her contract with Vodafone ends



Hello and welcome to the iD Community g4jnw,

[I've moved your topic to a more relevant section of the iD Community: "Plan types, upgrades & plan changes"]

You should be able to upgrade to a SIM-only plan on your upgrade date from within the iD App or by logging into MyAccount via https://my.idmobile.co.uk/

This is found under "My account > Manage my plan"

All of the available offers will be shown to you here. If you have any issues with this, feel free to get in contact with us!

Mohammed
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    4 replies

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • Answer
    • March 28, 2018
    g4jnw wrote:
    I have an upgrade date of 18/06/2018 can i downgrade on that date too?
    I only use my phone in case of emergency as im a pensioner and my kids insist i have a mobile.
    There is a sim only for £3.99 per month that would suit.

    Have found ID ideal and my wife is going to move over when her contract with Vodafone ends



    Hello and welcome to the iD Community g4jnw,

    [I've moved your topic to a more relevant section of the iD Community: "Plan types, upgrades & plan changes"]

    You should be able to upgrade to a SIM-only plan on your upgrade date from within the iD App or by logging into MyAccount via https://my.idmobile.co.uk/

    This is found under "My account > Manage my plan"

    All of the available offers will be shown to you here. If you have any issues with this, feel free to get in contact with us!

    Mohammed
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Active Contributor
    • HendreWarrior
    • Active Contributor
    • 6 replies
    • March 31, 2018
    be aware , when I changed my sim deal they sent me a new phone no with the sim , I think I just ignored the new number and it all transferred ok automatically when I inserted the sim so I kept my old no. But might be worth a chat with them online when you order so that your number doesn’t change
    G
    Active Contributor
    • g4jnw
    • Author
    • Active Contributor
    • 7 replies
    • March 31, 2018
    Thanks will do that as i dont really want to change my phone number, though having said that i do get quite a few spam calls, even though i have a spam blocker. Never sure how they get my number as i never fill in anything with my mobile number on.
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • April 2, 2018
    HendreWarrior wrote:
    be aware , when I changed my sim deal they sent me a new phone no with the sim , I think I just ignored the new number and it all transferred ok automatically when I inserted the sim so I kept my old no. But might be worth a chat with them online when you order so that your number doesn’t change


    When you process an upgrade via the app/account or by calling us, we'd send a replacement SIM with the upgrade.

    In these circumstances, you can drop a quick message here, to our LiveChat team or call our Customer Services to activate and transfer over to the new SIM. This will keep your number and all of your current contract information.

    A new SIM wouldn't usually be sent when a normal plan change is processed on the account. We would just change your current plan to your newly selected plan within 24-hours.

    g4jnw wrote:
    Thanks will do that as i dont really want to change my phone number, though having said that i do get quite a few spam calls, even though i have a spam blocker. Never sure how they get my number as i never fill in anything with my mobile number on.


    If you need any help at all with your upgrade, feel free to message us here g4jnw!

    Mohammed
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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