My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20911 Topics

MHardie2021
Newbie
MHardie2021Newbie
asked in Community Archive.

Trouble transferring old number

I am having trouble entering the PAC code I received from O2 and my mobile number in order to keep my current number. An error message keeps appearing everytime I enter the numbers in correctly. Please help ASAP! 

5
WelshPaul
Legend
2 years ago
C
Newbie
columbinaNewbie
asked in Community Archive.

PAC code not being accepted

Hi I like many others am having an issue with you not accepting my PAC codeI've tried it on the app, I've tried it on the Website and on both I get an error,Can you check if it has actually been processed - otherwise I'm going to be charged again by my old provider - I have not received any confirmation email or text 

5
C
Newbie
2 years ago
Agata Sromecka
Civilian
Agata SromeckaCivilian
asked in Community Archive.

Email telling me the service will be suspended due to no payment

I have received an email asking me to make a payment as otherwise the service will be suspended. I have a standing order with the bank and never missed a payment. I have just called 7777 twice , where the automated service infromed me that my balance is 0. I cannot log into my account either through the website or the app. 

5
Agata Sromecka
Civilian
2 years ago
GSXR_Brian
Rookie
GSXR_BrianRookie
asked in Community Archive.

Annoyed

YOUR DAMN SITE ISNT WORKING I CANT LOGIN VIA THE APP YOU THREATEN TO CUT ME OFF BUT I CAN DO NOTHING TO SORT IT OUT. HOW ABOUT YOU SORT YOUR END OUT SO I CAN ... NOT IMPRESSED.LikeCommentShare

5
Will
iD Mobile Employee
2 years ago
B
Civilian
BodhiCivilian
asked in Community Archive.

No confirmation/shipping email

I've recently pre-ordered the latest Google pixel 6 pro. Yet, I have not received any confirmation email or message relating to the shipping/dispatch information.  I made the order over a week in advance. I've heard nothing except the receipt email. This is concerning. It feels reminiscent of being scammed. I tried to utilise the phone service but without an id mobile number or sim, this was impossible. Instead, I suffered through minutes of robotic drivel not realising how fruitless this attempt would be until I was hung up on. Why do you people insist on making contact with a human being as difficult as physically possible? Now I've had to use this message board on the vague hope of making some degree of human contact. I've only just started with id mobile but I'm already infuriated at the contact process, so I'm sending this message into the ether hoping for a shadow of an echo. 

5
Kash
iD Mobile Employee
2 years ago
C
Newbie
chamar0656Newbie
asked in Community Archive.

Calls over 60 minutes

Will I be charged for a single call if  I go over 60 minutes and if so what please? Mary

5
Will
iD Mobile Employee
2 years ago
M
Civilian
mahfuz_shabbirCivilian
asked in Community Archive.

why you charging me £5 extra for this month?

My contract is £19.25, but I just saw this month bill is £24.95, why? I already have cap set but still why have you charged me £5 extra? 

5
andewhite
Legend
2 years ago
Brian Nelson Waters
Newbie
Brian Nelson WatersNewbie
asked in Community Archive.

Direct Debit has not been called for

I noticed that the direct debit which always comes out for the same oamount every month has not been called for this month (September). It is supposed to come out on 25th of the month which this month was a saturday. It is now 28th Tuesday. Why has it still not been called for by ID Mobile? I dont want to make an additional payment if your system is just going to call for payment late. Similarly I dont want to not pay the bill and have the phone cut off! What do you suggest? Big problem yesterday as well with the email saying I hadnt paid, and then couldnt get into my account. Now I can get into my account and It is not saying I have a missing payment. whats going on?

5
Ryan
iD Mobile Employee
2 years ago
A
Rookie
AdrianB75Rookie
asked in Your iD Mobile Account & App.

Website Problems

I can’t get the website on chrome. When I try to open it, I just get a green banner along the top with the iD mobile logo on it and another banner above it saying this page is displayed in hungarian. The little loading circle goes crazy as well. Can you help?

5
Ryan
iD Mobile Employee
2 years ago
M
Civilian
macskintCivilian
asked in Community Archive.

Should i bother Switching contract to Iphone 13??

Recently started 2 year contract on Iphone 12 with ID mobile and received a late handset on 9 September. I am within the 30 day return wiindow ...just. Wondering is it worth the hassle having to return handset and ask for iphone 13 Instead for next couple of years of contract. Think on same termsof contract there would only be 10/12 £ difference per month - i am currently £33 with Iphone 12 Anyone got any advice!?

5
Will
iD Mobile Employee
2 years ago
M
Newbie
MrfgsupermanNewbie
asked in Community Archive.

Mobile app is showing the wrong data allowance

Hi,For the last 2 days the Id app has shown my data allowance as 9gb when my actual allowance is 20gb. Ive also looked on the website and that also shows my allowance as 9gb.The allowance has also reset which doesn't actually happen for another few days.I have brought this up with customer service who have confirmed my 20gb allowance and gave me a £10 credit, however the app is still wrong,  can this be sorted out please

5
Kash
iD Mobile Employee
2 years ago
Richard Wilkes
Newbie
Richard WilkesNewbie
asked in Your Phone & SIM.

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

I keep getting this error when trying to submit my PAC, all my details are correct as I have checked them and re-entered them over and over, I saw there were posts about this same issue 3 months ago but it was said to be a fault with the system and there wasn’t any resolution to my problem.

5
Will
iD Mobile Employee
2 years ago
S
Civilian
Sharif4Civilian
asked in Community Archive.

change my account name

I’m looking to change my account name.

5
Will
iD Mobile Employee
2 years ago
S
Civilian
sa34Civilian
asked in Your Phone & SIM.

Change number (porting from one line to another)

Can I change my number 1 year into my contract to a number on my other phone that is just about to end contract?Thanks

5
Will
iD Mobile Employee
2 years ago
A W
Civilian
A WCivilian
asked in Community Archive.

Getting in touch when I have no Mobile Number

Hi, I have a data only account, and wanted advice on whether this is still appropriate for my needs - but cannot register or chat to anyone at iD about it, as I need my Mobile Number in order to do so, and I don’t have one, as my Sim card doesn’t make calls! Any help gratefully received!

5
Ryan
iD Mobile Employee
2 years ago
J
Civilian
JZ7Civilian
asked in Community Archive.

Two numbers on one email

Hello,My daughter has been with iD for a while, however I used my email address for her account. I have now switched to iD too, however when I log into my account I can only se my daughter’s number.  I would like to change her number to be linked to her own email and so that I can have my number linked to my email. How can I make this happen? Best wishes,Jake

5
andewhite
Legend
2 years ago
jonmark
Civilian
jonmarkCivilian
asked in Community Archive.

glitch on Samsung s20

Hi iam getting intermittent glitchs on my s20 I've tried all the suggestions on Samsung site clearing cache and turning brightness down but still happens?

5
Mohsin
iD Mobile Employee
2 years ago
Z
Civilian
ZaneDonovanCivilian
asked in Community Archive.

I'm getting very annoyed! Order cancellations

Hello, I’ve been an iD SIM-only customer for around 6 months. I have lost my phone 3 days ago, and therefore, blocked my iD sim in my online account. Since then, I have been trying to open a pay monthly phone contract, and upon my inital attempt with an iPhone SE it was cancelled. I enquired via live chat as to why, they told me I only qualify for phones £15 and under, and they explicitly stated that if I pick such a phone, there will 100% be no cancellation. Voila, my Galaxy A12 was cancelled too.I was told it may be due to a billing mismatch. Therefore, I picked my Halifax card in my name and certainly in my address. Voila. Cancelled again. Because I’ve lost my phone, I cannot view my card PIN, and therefore cannot place the order in store like was recommended. And to top it off, noone appears to be able to tell me the reason my orders are being cancelled. I can only be advised to ‘place another order’ I’m following all instructions to a T, and have been told it’s not a credit issue

5
Ryan
iD Mobile Employee
2 years ago
R
Civilian
RonrCivilian
asked in Community Archive.

why am i billed for international calls when i make no international calls?

Many of my bills contain charges for international call but I make no international calls. Why is this?

5
Will
iD Mobile Employee
2 years ago
T
Civilian
tomxCivilian
asked in Community Archive.

Good Signal but Very slow speeds

Hi,i recently brought an id  mobile contract a few months ago and signal is ok, but 4g speeds have been slow to the point where nothing loads and if it does it’s partially loaded and unusable. Its on a brand new iPhone 12 Mini. I also have a three sim on my other device and don’t experience the same issues. Vodafone and EE work fine on other devices within the family so what’s the issue here? Postcode is HA7 3NY if that helps. Cheers

5
Ryan
iD Mobile Employee
2 years ago
Kian Martin
Newbie
Kian MartinNewbie
asked in Community Archive.

unlocking my phone

Hi I want to unlock my current IPhone 6s Plus.What should I do?

5
Will
iD Mobile Employee
2 years ago
M
Civilian
Michael howardCivilian
asked in Community Archive.

id mobile

I’m looking to buy a phone off someone. It’s new in box. He said it’s a upgrade handset, so if I buy it and he doesn’t pay bill will the phone be blocked, I will be using my own sim card, but will the phone be blocked for non payment. I bought a phone a few year back off someone and it was a 02 refresh phone so they pay for the phone separately and he didn’t pay the bill I assume and the phone was blocked I tried different SIM card.. I just don’t want it happen again.. also will it be unlocked to use any sim as I will be using ee SIM card and not id mobile.  Thanks everyone Mike 

5
Ryan
iD Mobile Employee
2 years ago
Tony Davies
Civilian
Tony DaviesCivilian
asked in Community Archive.

roaming internet

my online roaming all of a sudden wont activate been working great since ic had my phone tried alsorts to get it going not seeing the up and down arrows top of screen any help be thankful

5
Mohsin
iD Mobile Employee
2 years ago
A
Newbie
acukNewbie
asked in Pay As You Go.

Pay as you go sims - wifi calling / 5G

Do all iD Mobile Pay as you go sim cards come with 5G and wifi calling as standard on the £6 and £8 sims or are these features for pay monthly customers only? I have a compatible phone Already.

5
Michelle
iD Mobile Employee
2 years ago
L
Newbie
lesallen45Newbie
asked in Community Archive.

DOWNGRADING MY SIM ONLY CONTRACT

Hopefully on November 15th I am flying to USA. If I downgrade my SIM only plan will that be done with my present SIM card or will ID send me a new one? I would prefer to downgrade when I have left the Country so that I have all unlimited while I am still here.

5
Siân
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?